My parcel was delivered to a pick-up point, but Padel Nuestro failed to provide the address despite multiple emails and a phone call. For more than a week, they kept giving vague replies instead of... See more
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See what reviewers are saying
Disappointing that the racket broke, but the service more than made up for it - honest and transparent from start to finish. A special thank you to Anna, who handled everything brilliantly and sorted... See more
Company replied
Excellent service! Shoes was perfect in size, maybe to perfect. For tennis needed more space for the tows, so ask for changing the shoe by customer service Alexandra en she arranged it al very quick.... See more
Company replied
I love the Padel Nuestro, ordering from them all my padel gear for more than a year of time. Especially good, they have nice prices, always some promos and in case your products brakes their exceptio... See more
Company replied
Company details
- Tennis Store
- Activewear Store
- Outdoor Clothing and Equipment Shop
- Sporting Goods Store
- Sportwear Manufacturer
Written by the company
Tienda pádel referente y líder online con más de 50 tiendas repartidas a lo largo de todo el mundo. Contando, adicionalmente, con más de 400 puntos de venta. Padel Nuestro es el principal distribuidor de pádel en mundial. Somos especialistas en pádel y en nuestra tienda online encontrarás una amplia selección de palas de pádel, zapatillas, paleteros, ropa de pádel y todo tipo de accesorios que te harán disfrutar de tu deporte preferido en su máxima expresión. Te lo garantizamos. En nuestra tienda pádel podrás encontrar más de 6.000 productos dedicados exclusivamente a los amantes de este deporte. Asimismo, contamos con un extenso catálogo en el cual cada día se incluyen nuevos artículos para que los padeleros más exigentes puedan encontrar las últimas novedades. ¿Tiene Padel Nuestro los mejores precios del mercado? Sí, en nuestra tienda pádel puedes encontrar una amplia variedad de palas destinadas a todos los públicos y bolsillos que pueden ser usadas por jugadores de diferentes niveles. Debido a que este tipo de palas tienen un precio inferior, se podría pensar que son inferiores en calidad. Todas las palas vendidas en Pádel Nuestro responden a los estándares de calidad de las propias marcas y garantía de fabricante. Por lo tanto, las palas de pádel baratas no tienen porque ofrecer un rendimiento o durabilidad inferior, ya que, cumplen con cada una con los estándares de calidad del fabricante. Por ello, si quieres comprar palas de pádel baratas en Padel Nuestro tienes una gran variedad de modelos de diferentes marcas. Disponemos de los precios más competitivos de todo en Internet en pádel. Revista nuestra sección de outlet pádel y comprueba las ofertas que tenemos preparadas para ti. Una gran selección de productos en oferta te están esperando. Porque comprar palas de pádel baratas es fácil con Padel Nuestro.
Contact info
Calle Venezuela parcela 1-17, 30820, Alcantarilla, Spain
- 968976394
- contacto@padelnuestro.com
- www.padelnuestro.com
3.9
Great
25K reviews
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Do not buy from this company
Do not buy from this company, waiting 3 months for a refund.
20 February 2026
Unprompted review
Reply from Padel Nuestro
Dear Sam,
We were not able to find any orders or information at our registers, if you have had any problems regarding an order, do not exhitate to contact us at contacto@padelnuestro.com.
Customer manipulation
They show prices in GBP, letting you think that all inclusive, you pay shipping and then get a request for almost 50GBP custom and handling by FedEx. This is customer manipulation. I contacted to compensate me at least for handling fees but they rejected. Don’t come near them
13 February 2026
Unprompted review
Reply from Padel Nuestro
Dear Idan,
Thank you for sharing your experience. We are sorry to hear that the customs fees came as an unpleasant surprise.
We would like to clarify that our logistics base is located in Spain, and because the UK is outside the European Union, customs authorities may apply import duties, VAT, and handling fees to parcels entering the country.
Although prices are shown in GBP for convenience, this does not include potential customs charges. Before completing the checkout, our website displays a notice for UK customers explaining that additional customs costs may apply, and this information is also included in the terms and conditions that must be accepted before placing the order.
These fees are determined entirely by UK customs and the courier service, not by our company, which is why we cannot calculate or include them in the shopping cart.
We understand how frustrating unexpected charges can be, but we are always available to provide clarification and support.
Thank you again for taking the time to leave your review.
Such a sneaky company, don't buy from them
I paid for the padel and then after taking delivery got hit with import duties, VAT and delivery fees from FedEx that added on £58 to the price. I reached out to Padel Nuestro afterwards and they said it was in their terms and conditions somewhere. They didn't make me aware the padel was coming from another country.
18 December 2025
Unprompted review
Reply from Padel Nuestro
Dear Elliot,
We would like to clarify that our company is based in Spain, and because the United Kingdom is now a non‑EU country, orders shipped to the UK may be subject to import duties, VAT, and customs handling fees charged by local authorities.
Before completing the purchase, our website always displays a notice informing UK customers that customs charges may apply and that these fees are not included in the product price.
Customers are asked to confirm that they accept the terms and conditions, where this information is also explained.
Unfortunately, as these charges are determined by UK customs and your local carrier, we have no control over the amounts applied and therefore cannot calculate or display them in the shopping cart.
We completely understand that customs fees can be frustrating, and we are always available to provide guidance or assistance regarding the process.
Thank you again for taking the time to share your experience.
Reply from Padel Nuestro
Thank you for feedback! #YouAreOneOfUs
My new NOX Equation Advanced Soft…
My new NOX Equation Advanced Soft arrived safely today! Thank you so much for packing it so carefully.
I’ve been playing with the NOX X-ONE Rouge, but I was looking for something more advanced to take my game to the next level. Since NOX rackets are hard to come by in Japan, I'm really excited to get my hands on this one.
My goal is to keep improving until I’m ready for the AT10 and other Tapia models.
Thanks again!
17 February 2026
Unprompted review
Reply from Padel Nuestro
Thank you for your positive review, we are very glad to know it arrived safely to Japan and that the racket met your expectations, we wish you the best of luck with your padel goals!
#YouAreOneOfUs
Terrible customer service
I've order a padelracket at the end of 2025, after using it once there was already a crack visible in the frame of the racket. I contacted Padelnuestro and after sending around 10 emails, they are not coming with a solution.. they are keep saying the warranty department is looking into this.. Its been 2,5 months now since i've contacted them.. terrible customer service.. not recommending Padelnuestro at all.
31 December 2025
Unprompted review
Reply from Padel Nuestro
Dear Koen, The warrenty process can can be delayed due to the amount of work of the brand. We are in contact with the Warrenty department of the brand in order to have an answer as soon as possible. We will keep you informed. Kind regards
Reply from Padel Nuestro
Thank you very much for your review! #YouAreOneOfUs
Hiding behind export charges.
Hiding behind export charges.
There should be no import duty on returned items
only agreed to refund 85€ for a €189 item.
customer services totaly unhelfull
Still waiting for the refund 3 months late
12 February 2026
Unprompted review
Reply from Padel Nuestro
Dear AK,
In our shipping and delivery conditions (accepted when purchasing) we state all this information: https://www.padelnuestro.com/uk/shipping-and-delivery
Besides, this is stated in the shopping cart, before buying
We assumed that customers have read all the information regarding their shipment, since it is accepted.
In addition, customs and fees cannot be shown during the process since they cannot be known beforehand. They depend on governments and internal policies. There are even sometimes that orders are not under customs.
In case you proceed with a return, we can do that, but once it comes back, we deduct the costs of shipment and derivatives of it (customs, fees...)
Regards.
Reply from Padel Nuestro
¡Thank you very much for your trust! #YouAreOneOfUs
Wide choice but VAT not satisfactory
Wide choice of articles and specially during sales at very good prices. Disappointing is that when shipping to non EU- countries you pay the same price as with Spanish VAT plus your non-EU VAT plus customs. I could live with customs + VAT but do not see why the spanisch VAT (around 20%) does not get deducted.
5 February 2026
Reply from Padel Nuestro
Thank you for your feedback and for highlighting the variety and pricing of our articles — we truly appreciate it.
We’re sorry for the inconvenience regarding taxes and customs for non‑EU shipments. We understand your concern. We will take a look in order to check it.
#YouAreOneOfUs
Worst Online Shopping Experience
Extremely bad experience with Padel Nuestro – by far the worst online purchase I’ve had.
After placing my order, I was informed that the racket was actually out of stock and that they were waiting for delivery from their supplier, with a promised delivery time of 7–10 working days. However, only on the 8th working day did they notify me that the racket was not available at all and that they could not fulfill the delivery. After more than a week of waiting, I was basically told that my order could not be completed.
Following this, I requested an alternative racket and a refund of the shipping costs due to the wasted time and inconvenience. Despite telling me the day before that the racket was unavailable, they contacted me again the next day and shipped the original racket anyway. At that point, they offered a €10 refund once the product arrived, as a form of compensation.
Unfortunately, when the racket arrived, it was visibly damaged and looked as if it had already been used. I clearly showed them the damage in photos attached to my email, but this is completely unacceptable for a product that is sold as new. I am now returning the racket and requesting a full refund. At this point, I can only wait and see whether they will handle the refund properly.
Overall, the entire purchasing process was unnecessarily stressful, confusing, and disappointing. What should have been a simple online order turned into days of waiting, contradictory information, and receiving a damaged product.
Save your time, money, and nerves and avoid ordering from this website. I placed the order on January 21st, and I only received the racket this morning, February 9th, 2026.
9 February 2026
Unprompted review
Reply from Padel Nuestro
We are truly sorry for the experience you describe. This is far from the level of service we want to offer, and we completely understand your frustration.
First, we sincerely apologize for the fact that the racket appeared available on our website when it was actually out of stock. We are reviewing this internally to prevent similar issues in the future.
Regarding the shipment, we understand how confusing this must have been. The €10 compensation we offered was meant as a gesture of goodwill.
The most serious issue is that the racket arrived damaged and appearing used. This is absolutely unacceptable. No product we ship should ever arrive in that condition, and we are already investigating how this could have happened. As we told you by email, you can return the racket and we will refund you in full as soon as it arrives in our warehouse.
If you need further assistance or wish to follow up on your refund, please feel free to contact us directly at contacto@padelnuestro.com. We are here to help and ensure the refund is handled properly.
#YouAreOneOfUs
I emailed and want to send 2 shoes back…
I emailed and want to send 2 shoes back but the website is not helpful! Please help me.
Already ordered the right shoes on your website.
28 January 2026
Reply from Padel Nuestro
Dear customer,
We’ve already sent you the return protocol by email, so you can send the two shoes back without any issues. If you need anything else, just reply to that email and we’ll help you.
#YouAreOneOfUs
Reply from Padel Nuestro
Thank you very much for your review! #YouAreOneOfUs
Disgraceful.
Disgraceful.
Import charges from FedEx and hide behind 'small print'
Edit- I already reached out on email and there was no help / resolution offered. I was pointed to the small print. Thank you for the reply. Will not be using again. Also if based in the UK. I suggest reading other UK based reviews before placing an order to save you the ordeal or a surprise bill.
7 February 2026
Unprompted review
Reply from Padel Nuestro
Dear Ieasha,
Just to clarify: customs fees are applied independently by the destination country and its customs authorities, and unfortunately we cannot modify, avoid, or include those charges in advance. They are not set by PadelNuestro, and they depend entirely on local import regulations.
We’re not trying to “hide” behind small print — the information about possible customs duties is available on our website, but we understand that these situations can still be very annoying and unexpected.
If you want us to review your case or check the shipment details, please feel free to write to us at contacto@padelnuestro.com. We’re here to help in any way we can.
#YouAreOneOfUs
Paid £9 for padel racket cover
Paid £9 for padel racket cover - getting requested to release from customs £54 😂 absolute joke
26 January 2026
Reply from Padel Nuestro
We’re very sorry for the situation you’ve experienced. We understand how frustrating it must be to order a simple racket cover and then receive a customs request for such a high amount — but we want to clarify that customs fees are applied independently by the destination country and are not set or controlled by us.
Your order was shipped correctly with the £9 cost you paid on our website, but any customs charges are determined by local authorities and vary depending on the country, product type, and import rules. We completely understand how unexpected and annoying this can be.
If you would like us to review your case in detail or need guidance on how to proceed, please write to us at contacto@padelnuestro.com and we will be happy to help.
#YouAreOneOfUs
Padelracket broken after used once
I've ordered a padelracket 1,5 months ago, unfortunately after 1 day of use it was already broken. I contacted PadelNuestro and they keep saying for more than 3 weeks now that the warranty department is looking into this, but I am not hearing anything from the warranty department... Don't buy anything from this store.. they are not helping you when there is a problem with an item you are buying.
I will now look into which follow-up steps I can take to still obtain a solution.
1 January 2026
Unprompted review
Reply from Padel Nuestro
Dear Koen,
The manufacturers’ warranty departments often have longer response times, and unfortunately this delay comes from the brand’s side, not from ours. Even so, we understand that waiting without clear updates is far from ideal.
Your racket is already in the warranty evaluation process, and as soon as the brand gives us an official answer, we will contact you immediately with the resolution.
If you need anything else or want us to check the status again, please feel free to contact us at contacto@padelnuestro.com. We are here to help and to see your case through.
#YouAreOneOfUs
Good prices, but very slow site and app
Prices are good, the padel nuestro store has great potential because of prices but.... the site is super slow, the iOS web app is a mess, today i spent 1 hour preparing my cart and while moving to the checkout , the 132,50 EUR credit account I had on my account has been reset to 0 EUR with no sense.
I'm waiting for their answer, even i don't think i'll buy anymore on this store, super sad because i like it but it is what it is..
Edit: 06/02
I got an answer and they’ve been able to charge again my account credit, then I completed the order.
Anyway, I don’t like at all the fact that the credit I’ve on my account disappeared for no reasons and then reappeared again.
One more thing id like to add related to that credit account is the way on how they manage refunds on a that payment method 😅
They charged back my account with 195€ (02/02/2026 15:31) and then placed an order with that credit + updated again my credit account to 132,50€ (02/02/2026 16:55) , if I was faster then them in that range I can make a new order with those money but ok….
What I don’t like most is how they’re playing with people money (even they’re exchanged gift cards, but are always money)..
6 February 2026
Unprompted review
Reply from Padel Nuestro
Dear Yessine,
Thanks for your feedback. We’re glad the issue with your account credit was finally resolved and that you were able to complete your order. We understand your frustration — the temporary disappearance of your store credit shouldn’t happen, and we’re reviewing this to avoid it in the future.
Regarding how credits and refunds are managed, we follow an automated system, but we agree it can feel confusing and we’re working on making it clearer and more stable.
If you ever need help or want us to review your account again, you can contact us at contacto@padelnuestro.com.
#YouAreOneOfUs
Avoid this company if buying from the…
Avoid this company if buying from the UK - hit with import duties making the price more expensive than buying from UK store. It is in the fine print that may be charge import duty and VAT but not obvious if use one click checkout. Disappointing as service other than that was very good.
31 January 2026
Unprompted review
Reply from Padel Nuestro
Dear Graeme,
In our shipping and delivery conditions (accepted when purchasing) we state all this information: https://www.padelnuestro.com/uk/shipping-and-delivery
Besides, this is stated in the shopping cart, before buying
We assumed that customers have read all the information regarding their shipment, since it is accepted.
In addition, customs and fees cannot be shown during the process since they cannot be known beforehand. They depend on governments and internal policies. There are even sometimes that orders are not under customs.
In case you want us to proceed with a return, we can ask for it but, once it comes back, we will deduct the costs of shipment and derivatives of it (customs, fees...)
Regards.
Good products!
I was satisfied with my order. The shipping was fast, and the products were exactly as shown in the pictures. I am very happy.
26 January 2026
Reply from Padel Nuestro
Thank you for your review! #YouAreOneOfUs
Good stuff
Good quality, reliable service and overall nice experience.
Can recommend!
19 September 2025
Reply from Padel Nuestro
Thank you very much for your trust! #YouAreOneOfUs
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