PacSun Reviews 

Pathetic customer service and weak sales people-would never spend my hard earned $'s there again. They treated us with no feeling or desire to help remedy a return that we received as a gift for the holidays. Awful experience,

Joke of a company. I ordered a shirt 3 weeks ago for my girlfriend. Two days ago they told me the shirt is no longer in stock after I had already placed the order. Trash company with horrific customer service.

I ordered an item for Cmas on 12.2 which is well in advance and I have yet to receive my item. Meanwhile, everything I bought from other sites, I've had for days if not weeks. Absolutely ridiculous. It claims I'll get it on the 20th. Why would it take 18 days. I'm hoping I get it by Cmas. I've chatted with them twice and it's done notta.

2 out of the 3 items I ordered as a gift were “oversold”, but they waited 12 days to tell me!! So disorganized.
Now I have to scramble to get another gift and at this point it will be late. I won’t be shopping here again.

I went to this location yesterday to buy some jeans i got home and i realized there is something that looks like boogers at the bottom of the pant leg. So i will return them tomorrow i said so i went to exchange them in store but they didnt have my size so i got a different pair for the exact same price $60, i’ve exchanged stuff in the past at pacsun for the same price and it doesn’t matter because it’s the same $60, so when i was about to cash out the worker needed help so they called this girl named Emily Ranney over and she was so rude omg. she literally said yeah we cant do that because it’s not the same pair and i said well it’s the same price and she said doesn’t matter and i was like can you order it online then and she said the servers were down like i know you’re lying you just don’t wanna do your job. When i was walking around and shopping i noticed her always on her phone and goofing off with her friends. Horrible worker. needs to get fired!! now i’m stuck with a pair of booger jeans all because she didn’t want to do her damn job.

Clothes nice - site is POS! Nothing about that site works properly. Don't waste your time trying to order on their website.

shit brand dosent send you the stuff you paid for

hey I don't know but I think this is a great brand and you guys are hating on the brand u just order something and if it has one little rip in it u give it a 1 star and also ur ratings are like from 2-7 months ago bros and mabye they improved there quailitaty

My last time ever ordering from them then they say they shipments are backed up apparently looking at reviews everyone has the same problem don't waste ur time or money ridiculous customer service...plus this happened before but I gave them grace but today I'm fed up..must be stopped

This site is a joke. Doesn't have options it tells me are available . Can't even put my.order number into customer support request becusse it contains letters yet there is only a numeric keyboard available . And my order is 5 busness days in , and not shipped. 2 days late according to their policy. This will be my first and last purchase here . Save ur money . If u want fast fashion , go to.boohoo or fashion nova or mnml . As for pacsun brand . The others are better and acrually have customer service. Save ur money.

I received an email invoice from PACSUN for $431 of merchandise I did not order with a delivery address in a different city where I don't know anyone. I have never ordered from PACSUN nor had I ever heard about them before receiving the invoice. I used their customer contact service. Their advice is that I file a police report. Beware!!!

I ordered a pair of shoes, and it came in the mail with no issues. However, my problems began when I went to return them. It has been over a month since they have received the package and still refuse to issue me a refund. It is nearly impossible to get in touch with their customer service as well. They have lost a customer due to this massive headache they’ve caused.

I received an order with 2 tee shirts, one item was correct the other was a completely different shirt. So I emailed the company and days later still never heard anything back. So I went to the site to try the chat thing and spoke to someone who was nice and said they would send me the correct shirt and I would receive an email when it shipped. I was happy with that as this has happened with other companies and I immediately would get the email saying the order had shipped. Not this company, still haven’t received a shipping confirmation that my missing item has shipped. A week and a half after emailing the company I finally heard back and they wanted all of the information again knowing nothing about this supposedly being settled through the chat already. This is totally ridiculous to me, any other company would immediately respond and send me the item that I ordered and paid for. I don’t want a shirt that says I need a hug and will not wear it, I want the shirt that I ordered and at this point I don’t know that that’s going to happen. How are they completely unaware that the chat customer service already spoke to me and said they would send the missing item. This has to be the worst customer service I have ever received in clothing.

I purchased 4 pairs of pants from PacSun express 3days shipping on 9/21 for my birthday 9/26 I just received an email stating that FedEx just received my package and that it will be delivered on 9/30 don’t even want the clothes anymore never will do business with PacSun please do not order anything online you will not be able to cancel your order and will be out of luck still waiting for items past the day you expect your delivery

Horrible, I placed an order for 3 different pants, only one was shipped and the other two days says not shipped I thought it’ll just take some time, after one week of being stuck on “not shipped”, contacted customer service and hours later my order was just cancelled for out of stock, after placing an order and for an available item and waiting for it they just cancelled it like nothing happened.

Probably the worst place you could ever order from. i ordered 250$ worth of clothes august 10th and absolutely no communication with when my order would be here. it’s september 7th and ive still received nothing. you aren’t able to call anyone or email anyone because no one answers. absolutely horrible.

Ordered something on August 2nd.
I still don't have my order.
I have no tracking whatsoever.
The link provided for tracking has been set to "awaiting order information" for over a week and the order was placed 18 days ago now.

They now suddenly stopped answering the phone or chat.

They have not replied to my support email from one week ago.

450$ in limbo.

What the heck is your problem pacsun?

I went to PacSun and Plaza Bonita Sunday, August 18 ,2024 To do an exchange, same items, different sizes Kaitlyn, the cashier was more than helpful , just wonderful customer service. I’ve got a 16-year-old teenage girl hard to shop for Kaitlyn, made my day so much easier. Thank you, Vanessa Garcia

Horrible customer service, my daughter buy a dress after 3 weeks waiting they cancel the order..

After placing an order online, and not receiving it after several weeks....I enquired about about it. Even though I was calling, using the chat option, and emailing during their posted business hours I kept being told they could not help me because it was outside of business hours. It wasn't. When using the "order status" option I was told (by the extremely irritating chat bot) that my order had taken an unusually long time to fill. At that time, I was given the option to click on the "cancel order" option for a full refund. After clicking this option i was told it could not be cancelled. Called, no answer. Emailed, no response. Chat option was a nightmare. They have my money and the clothes I ordered. Horrible customer service.