Packs Reviews 

Absolutely terrible!

Left my package outside of the apartment complex and didn't even ring the doorbell...

Should be ashamed to deliver packages this way!

Delivery was announced 8am-6pm, but not delivered. At 9.45pm the tracking status got updated to delivered, even though that was not true. STAY AWAY. Customer Service can’t be contacted on the weekend. Valentine’s Day ruined.

The tracking email didn't show the delivery date.
Since I am not living at the delivery address yet, the furniture arrived and I was not there.
Apparently some neighbour collected it, but I don't know whom, as there is no message left in my post with the house number.
So, I can't find the furniture I purchased.
Very annoying.

Next day delivery? Sure... maybe 2 weeks you mean. Tracking accuracy? Sure... nothing to do with reality. First day status says delivered (received by .), next day at sorting center, then delivered again, then local sorting center... one week later, package dropped outside the door. No confirmation, nothing. Is there a worse delivery company than this? Probably not. Avoid as much as possible. This company is used by CVTotaal, so don't order boilers from them if you want to go through this

Delivered my parcel on time. Thank you for your hard work.

Waited all day on the day when the package (from Vida xl) was due. Did not arrive, so I emailed packs directly to ask them to make arrangements to leave delivery outside my house if they were coming the following working day, as I would be out then. They told me to contact Vida xl directly. Vida xl told me in turn to contact Packs again. Then I looked at Track and Trace again, only to find that they had arrived at a time when I was out (with zero advance warning). Their website then advised me to email them to make a new delivery appointment. 4 emails later, I have not received one single response. The whole transaction seems centred entirely on their convenience and whims. DHL, for example, are far more efficient, and will always update you on when they are arriving. The track and trace system on the packs website, on the other hand, appears to be a work of fiction.

TERRIBLE SERVICE. I was waiting (for the second time) for a package and it says online that it was delivered but I didn’t receive anything! Very unclear communication, after missing the first delivery attempt I had to call myself to make an “appointment” for a second delivery, on what seems to be some sort of unofficial phone number (definitely not a good helpline) and the customer service was also quite unhelpful and a bit rude. Where is my package now? I don’t know and nobody answers the phone. Really bad and disappointing!

The package is not delivered but status says it is. It's a third time this is happening to us. Where did you delivered my package. Sooooo bad...so bad

Package status set as delivered, without me receiving anything or given any notice that its with my neighbours. While I was home the whole time. Very displeased with the service.

on 27/11/2020 i order a projector screen via vidaXL and it was Friday and with mail i get a track&trace code which i follow and it said that Tuesday i will receive the item and on Tuesday they changed deliver moment to Wednesday 02/12/2020 and in the site they would say that zending is Vertraagd ,and that was it till yesterday 08/12/2020 i called vidaXL via number given on the site but after 0ne hour waiting i gave up and start chatting with a automatic answering computer ,which asked to choose from multi choice question which i did ,but finally gave up after giving my order number and my name ,and in the night when i checked my link for my item i saw suddenly in the site they are saying ( item delivered) and today on the site of vidaXL same thing. and i wonder is this happend because i chat with them? and what is next course of action ? Police? because i have not got my order yet !!! and why they are deceiving and cheating people like this ?

Very bad experience! Yesterday I got a mail that packet is on the way and will be delivery till 18:00. They did not come. We are moving and living 100km from delivery place and was not possible to contact them. Today I was checking track and trace and today they wrote that packet will be delivery. They did not call, nothing, no email. We had to go early from work because we had no idea which time they come. We found our sofa and table in the hall under our flat. Never again!

Terrible service. My package was delivered on the December 3rd at 3 pm according to the track and trace, but I did not get it. And I was at home entire day. I still don't know where it is and whether I will ever get it. 170 euro lost.. And I can't get any information back. It's really bad and unprofessional.

Wow super fast and friendly service!

The Worse delivery ever!! Courier did not leave a note or tried to contact me where to leave the package. I have to go around my neighbors asking if there is somewhere there is, because the website has it delivered to my address.

Could not ask for better service. On time and delivered in perfect condition. Very pleased.

The track and trace code showed delivered however I did not receive the package. Still trying to get this sorted out but no success yet and unknown what happened to the parcel.

According to their track and trace, packages have been delivered, but Inhave not received any of them.

Update:
Packages were delivered at neighbours, but without notification card in my mailbox. They should had delivered it to me or at least notify me where they put it.