Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
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Reviews shaping this summary
I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
Company replied
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
Company replied
Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Very efficient
Very efficient. Diagnosed issue quickly, and fixed it. Knowledgable and helpful. Cleared up thoroughly.
24 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Very professional polite and fixed the…
Very professional polite and fixed the problem and explained the problem so 💯 service.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
Spoke over the phone
Spoke over the phone, and fix the issue in one go. Very good service and quick response.
10 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Manny been very efficient
Manny been very efficient, professional and polite. Thank you!
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Excellent service
Was given time slot, then kept updated
Lovely man, sorted problem immediately
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
I have spoke to several different…
I have spoke to several different people over the last few weeks and got nowhere,all it took was one phone call off manny and everything was sorted.top man.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
NATHAN 4231 was very thorough
NATHAN 4231 was very thorough, tidy and polite. He has made an excellent job and is credit to the company.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Easy to follow engineer's location
Easy to follow engineer's location. He was running late, but I was able to check where he was and was alerted as soon as he was on his way . He was polite and worked quickly, explaining what he was doing
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Daniel Fox 3975
Helpful every time he comes. Very polite and very knowledgeable. An absolute credit to the company. Thankyou for your help
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
The communication was brilliant from…
The communication was brilliant from the company about the appointment and although the engineer had to call a second time, he was very knowledgeable and arrived on time, he explained everything to us.
24 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great communication from engineer
Great communication from engineer. Very helpful and caring
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
Engineer was polite and friendly…
Engineer was polite and friendly explained everything well.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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We hope you have a great day
Hassle free repair
I was given a time slot the day before the planned visit.
I was sent a messsge saying the engineer was on his way. He turned up exactly on time, he fixed my washing machine without any issues.
Absolutely no complaints.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
He arrived when he said he would and…
He arrived when he said he would and got straight on with the job
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
He was very polite and friendly he…
He was very polite and friendly he explained what was wrong and what he was going to do to fix it
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Helpful to get the time slot on the…
Helpful to get the time slot on the night before and then a text to say he was on his way, efficient which was great. He left the rubbish from his job, would be better if he took it away.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 4* Reply,
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Issues with ice maker and sediment
Engineer turned up at time advised, reviewed fridge / freezer and confirmed issue with ice making part that we sought an opinion on as sediment and bits in ice but not water. He will issue report, tried to talk to his office while here but advised us to wait till tomorrow and contact manufacturer and take it from there
23 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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