TERRIBLE ORGANISATION-ONE STAR I recently played OZ Lotteries easy pick ticket for PowerBall , I did NOT receive a “receipt or my selection” prior to the draw , now in that situation I could not k... See more
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See what reviewers are saying
Tried to verify my details with my actual Drivers licence & comes back with error , updated address as I'm on the road & now says banned temporarily. All to withdraw a tiny winning of $16.65 but unab... See more
Company replied
I've been buying lotto tickets through the Oz lotteries website for some years from Papua New Guinea now and find it's service convenient and pleasant. Small wins but hope I'll win big one day.
Company replied
My account has been locked because I accidentally put the wrong code in 2FA many times., Email them for help. But I have to call them to unlock but the problem is solved easily. Customer service is b... See more
Company replied
Company details
Information provided by various external sources
Oz Lotteries is fully accredited online retailer of Australian lottery tickets including: * Oz Lotto * Powerball * Saturday Lotto * Monday & Wednesday Lotto * Lucky Lotteries Super & Mega Jackpot * Set for Life * Charity Lotteries: Surf Life Saving Prize Home & Ultimate Drive lotteries, Endeavour Foundation Prize Home and Ultimate Lifestyle lotteries, Mater Prize Home and Cars for Cancel lotteries, Act for Kids, The Deaf Lottery Australia and RSPCA. It's a fast and easy way to buy your lotto tickets and membership is free. International players are welcome. Oz Lotteries is an official sales agent of the following Australian lottery operators: * NSW Lotteries * Tattersalls * SA Lotteries 18+ only. You know the score. Stay in control. Gamble responsibly: www.gamblinghelpline.org.au Some products are not available for purchase to QLD residents.
Contact info
4066, Brisbane, Australia
- 1300 188 911
- support@ozlotteries.com
- www.ozlotteries.com
You should know
3.5
Average
578 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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So slow to solve my locked account
So slow to solve my locked account. 👇👇👇👇👇👇
1 September 2023
Unprompted review
Reply from Oz Lotteries
Hi,
We are sorry to hear you have had a bad experience and would love to help you with this, please contact out support team by phone, email or chat. https://www.ozlotteries.com/about/contact-us
So easy to use
So easy to use. Results are very quickly sent. You know if you've won something the same night as the draw. Withdrawal of any winnings and deposited into my account are very quickly received. Love it!
31 August 2023
Unprompted review
Reply from Oz Lotteries
Hi Julie,
Thanks for visiting our space.
We are glad to hear you enjoy using our platform and find it easy to use!
Wishing you the best of luck in future draws!
Account closed
Today Ozlotteries said to me they will close my account on 1th September because I live in France! I have this account for ten years and suddenly they decide to close it, in a few days. Like that! I never seen an attitude like this!
The respons changes nothing to the fact ozlotteries is not serious. You knew for a long time what was going to happen; you warn at the last moment without giving a precise explanation. This is an obvious lack of respect. I want this to be known.I don't want to hear about Australia anymore, I won't even go on vacation anymore when it was my favorite destination.
25 August 2023
Unprompted review
Reply from Oz Lotteries
Hi Martine,
Thanks for your review.
Unfortunately due to chances in our licencing agreement, we will no longer be able to sell tickets to customers residing in Europe. We apologise for any frustration this may cause. Please reach out to our Customer Service Team if you have any questions or concerns.
Prove this is not a scam
Prove this is not a scam. Do not ask for Drivers Licence and Passport ID. I do not believe this is legit, as I already purchased a ticket online without giving this. I am going to report you to ACCC.
10 August 2023
Unprompted review
Reply from Oz Lotteries
Hi Inner Art Space,
Thank you for your feedback.
We appreciate your concerns for privacy however, we have a legal obligation to verify each customer's account. The requirements for when a customer needs to verify their account depends on which state they reside in.
Please reach out to our Customer Support team if you have any further questions or concerns regarding this. If you would prefer not to disclose your date of birth, you can confirm your registered phone number and postcode for security purposes, if required.
Very easy and prompt with results.
5 August 2023
Unprompted review
Reply from Oz Lotteries
Hi,
Thanks for visiting our space.
We are glad to hear about your positive user experience.
Best of luck in future draws!
Excellent response time and helpful.
5 August 2023
Unprompted review
Reply from Oz Lotteries
Hi Eric,
Thanks for visiting our space!
We always endeavour to respond to all customer's queries in a helpful and timely manner. Wishing you the best of luck in future draws!
To many questions
Why now when buying tickets an I asked to justify my identity with passport and drivers licence numbers. Sounds like the perfect ID theft opportunity. When querying this on your site you then ask for postcode and my DOB. Something smells here.
2 August 2023
Unprompted review
Reply from Oz Lotteries
Hi Sue,
We appreciate your concerns for privacy however, we have a legal obligation to verify each customer's account. The requirements for when a customer needs to verify their account depends on which state they reside in.
Please reach out to our Customer Support team if you have any further questions or concerns regarding this. If you would prefer not to disclose your date of birth, you can confirm your registered phone number and postcode for security purposes, if required.
I found using online Oz lotteries was…easy and fast
I found using online Oz lotteries was simple fast and when I withdrew money it went into bank account that day,I would recommend using Oz lotteries to anyone,super impressed
27 July 2023
Unprompted review
Reply from Oz Lotteries
Hi David.
Your 5 Star is greatly appreciated and we love to hear it when our customers are finding our services fun and easy to use!!!
can not open and play oz lotteries it…
can not open and play oz lotteries it is stuck for 2-3 days
24 July 2023
Unprompted review
Reply from Oz Lotteries
We are sorry to hear you are having technical difficulties and would love to help you with this, please contact out support team by phone, email or chat. https://www.ozlotteries.com/about/contact-us
It's simple
It's simple. Never have I not been able ro play. Easy format
24 July 2023
Unprompted review
Reply from Oz Lotteries
Hi,
Thanks for visiting our space.
We are glad to hear about your positive user experience.
Best of luck in future draws!
ANOTHER WAY TO HAVE MORE LUCKY WINNERS
I am happy with the way the online system and my account works to try my luck with winning.
I just won some reasonable money yesterday
SO I AM HAPPY FOR NOW
The only thing I would suggest to the lotto business is to have a look at a slightly different format of winners
Like instead of having a price pool of say 30 million or so for one person to Winn
Why not create a way that 10 winners have a chance of 3 million.? This would make it more exiting to have 10 winners not just one or none.
Just a thought
Another one of my ideas is to create a
“Lotto millionaires club”
100,000 people / $10 share OR
10,000 people buy a $100 share each draw
With a guaranteed winner of 1 million EACH DRAW
The winning ticket drawn out of the barrel or the number drawn by computer
A 10,000 to one chance of becoming a millionaire !!
You could have a scheduled draw every 2 day’s
What Odds - WOW
Just another thought
Let me know what you think
Regards Heinz
21 July 2023
Unprompted review
Reply from Oz Lotteries
Hello Heinz
Thank you very much for your feedback.
We are continuously trying to improve our services, and we always appreciate what customers have to say.
I will forward this on to the appropriate team to work on for future improvement.
If you have any further questions or concerns, please do not hesitate to contact us at https://www.ozlotteries.com/about/contact-us
I bought online 1powerhit( random)
I bought online 1powerhit( random)
I won divion 6,7. They sent me a msg at 8.00am. I asked to withdraw the money, they did straight away... Very happy... 😀
4 July 2023
Unprompted review
Reply from Oz Lotteries
Hi,
Thanks for visiting our space.
We are glad to hear about your positive experience.
Excellent!
So easy to navigate and no longer having to get to the newsagent to play makes everything simple and streamlined.
Couldn’t be simpler…I love it👍🏻
3 July 2023
Unprompted review
Reply from Oz Lotteries
Hi,
Thanks for visiting our space.
We are glad to hear about your positive user experience.
Best of luck in future draws!
Couldn't access my account to check my…
Couldn't access my account to check my winnings after powerball.
It doesn't tell you about the verification until after. It should all have to be done when you first sign up not some email later on.
Now I have to wait 3 working days.very disappointed.
22 June 2023
Unprompted review
Reply from Oz Lotteries
Hi,
We are sorry to hear you have had a bad experience and would love to help you with this, please contact out support team by phone, email or chat. https://www.ozlotteries.com/about/contact-us
Reply from Oz Lotteries
Hi John,
Thanks for visiting our space.
We love hearing about positive user experiences. Best of luck in future draws!
Great app easy to use I can’t get to…
Great app easy to use I can’t get to shops often on time to put lotto on the app makes it easy to do when you have limited time to get to shop and can opt in to have games played automatically with out the worry of remembering
16 May 2023
Unprompted review
Reply from Oz Lotteries
Hi Lizz,
Thanks for your feedback. We're so pleased to hear that you find our service convenient to use. Best of luck in future draws!
What a fantastic app I have never had…
What a fantastic app I have never had any problems using the app and my tickets are always in the Saturday draw
15 May 2023
Unprompted review
Reply from Oz Lotteries
Hi Cynthia,
Thanks for visiting our space.
We love hearing about positive user experiences with our mobile app. Best of luck in future draws!
5 stars experience and service
5 stars experience and service, the app and website is easy to navigate and use. Also keep customers updated with recent results win or better luck next time. Keep up the good work !
12 April 2023
Unprompted review
Reply from Oz Lotteries
Hi Telangana,
Thank you for visiting our space. We appreciate your positive feedback. Best of luck in the future draws.
Easy to use portal always receive…
Easy to use portal always receive important updates. If I need to speak with customer care for support they are extremely responsive and helpful
2 April 2023
Unprompted review
Reply from Oz Lotteries
Hi Debra,
Thank you for visiting our space.
We appreciate your positive feedback.
Best of luck in the future draws.
5 stars experience and service
5 stars experience and service, the app and website is easy to navigate and use. Also keep customers updated with recent results win or better luck next time. Keep up the good work !
26 March 2023
Unprompted review
Reply from Oz Lotteries
Hi Jason,
We really appreciate your kind review of our services and are glad to hear you're enjoying our service. Good luck in all future draws!
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