OUTsurance Ireland Reviews 

11,512
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Company replied

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Company replied

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Company replied

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(11,512)

8,297 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found the customer service very…

I found the customer service very friendly and helpful. She complained my policy very well and I'd not confusion what my policy covers and the quote compared to other insurers was great value.

13 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the great review!

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent staff , good price.

6 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're here when you need us, thank you for the kind words and 5 stars!

Rated 5 out of 5 stars

Very nice to deal with

Very nice to deal with
Great communication

6 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for your feedback! We're committed to providing reliable insurance service.

Rated 5 out of 5 stars

Great service

Great service, good price and very nice staff to deal with.

12 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for choosing us, we’re glad you’re satisfied with our service.

Rated 5 out of 5 stars

Everything done smoothly and…

Everything done smoothly and efficiently over the phone, very pleasant staff. Right price for me and easy to talk to staff.

12 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Great to know you’re happy with your experience.

Rated 5 out of 5 stars

The staff were excellent

The staff were excellent, very well trained. Explained everything and answered my questions. I got a call back as arranged. Cannot think of anything I would criticize.

12 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the support!

Rated 1 out of 5 stars

'OUTsurance' Premiums

I found 'OUTsurance' premiums to be far more expensive than competitors for similar products. But it's not surprising considering their advertising budget. Their adds have been flooding the airwaves all summer. If any company spends so much on advertising, how can it give value to its customers. The '10% back after 3 years claims-free' is a cheap selling point. So shop around.

13 July 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Sorry for not meeting your expectations, Frank. Hopefully we can improve on this experience in the future.

Rated 5 out of 5 stars

Highly recommend

I got the recommendation from my mam. Was very quick and easy. Everyone i spoke to was polite, clear and helpful. Nearly halved my renewal price. Excellent

23 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Your review means a lot.

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