Out Out Reviews 

52
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Terrible customer service. Web order said delivery in 5-8 days. After 11 days, not even so much as a shipping notification. Phone hours are only 5 hours in the middle of the day 5 days a week. Email... See more

Rated 1 out of 5 stars

I ordered a small item in this Outside Outfitters website and paid for a standard ground shipping one month ago ... and I am still waiting. As they gave no tracking number ($7 for a delivery i... See more

Rated 1 out of 5 stars

Placed an order in October 2016. Returned the merchandise in December 2016. Received an email regarding “trouble” they were having with refunding my order due to software changes. I contacted them via... See more

Rated 1 out of 5 stars

Purchased a set wheels online and realized they wouldn't fit my fork, so canceled that same hour. So I waited for about two fir my refund and never came through. I tried to get a hold of them but th... See more


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1.3

Bad

TrustScore 1.5 out of 5

52 reviews

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1.3

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(52)

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Rated 1 out of 5 stars

Wished I had done this search before…

Wished I had done this search before ordering. AVOID this company at all costs. Bought a pair of bike shoes -- not only did it take over 2 weeks to arrive -- there were bolts and a cleat cutout installed on the bottom of the shoes. I've bought many bike shoes and it's pretty standard practice for retails to not accept returns on shoes if cleats have been installed. Thought it strange that there were already bolts in the shoes but having never dealt with this company or the shoe manufacture didn't think too much about it. Shoes didn't fit - returned within 2 weeks....and they won't take them back because......there are bolts in them. YES the ones they put in. They claim they didn't do it nor their "supplier." When I asked for contact info on the supplier....no reply. They are corrupt and I would stay far far away!!

21 April 2018
Rated 4 out of 5 stars

Best Jacket Ever

This is the warmest and most comfortable jacket I've owned. I have had great satisfaction from Marmot softgoods in the past, so I wanted to give this hoody a try. It's very lofty and super warm. I like the insulated hood, and the down has stayed dry in the wet snow.

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Purchased A Marmot Fordham Jacket For $137

This store offered me a discount of 32% along with free shipping on the purchase of a jacket.I am happy with my first purchase from this store as the quality of the product is good and they offered the lowest price available online.

9 April 2018
Unprompted review
Rated 5 out of 5 stars

Thank you!!

Marmot jackets are the best. It was a pleasure doing business with Outside Outfitters. I hope to do business with you again.

4 April 2018
Unprompted review
Rated 3 out of 5 stars

Marmot sleeping bag for my wife

I ordered a sleeping bag for my wife and it took 6 weeks to be delivered. Although I am very satisfied with the product the lead time for delivery was extremely long and I was quite disappointed with this length of time. After discussing this with the Company I understand they are working to fix these problems. Let’s hope they can figure out these problems as their price was very competitive.

23 March 2018
Unprompted review
Rated 2 out of 5 stars

Great price, long shipping, poor customer service

11 days after placing my order, still waiting for my order - or even a shipping notification. Communication is inconsistent. They have a 5 hr daily window to call customer service (is this 1995?). Nothing happens outside of business days - holidays and weekends are off-limits, it seems. They say "customer service is their business". So far feels like the exact opposite. They did have the best price on the item I ordered, so there's that. If I ever receive it.

23 February 2018
Unprompted review
Rated 4 out of 5 stars

I read the reviews after placing an order

I read the reviews after placing an order and felt sick. I had not heard from the company and my order said processing, the money cleared my card and now what! I did communicate by email and did receive prompt responses and good customer service. It took two weeks to receive the coat but is perfect and much cheaper than in any other store. If you don't mind waiting a couple weeks for shipping, it is well worth it!

11 January 2018
Unprompted review

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