Outdoor World Direct Reviews 

8,449
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 977 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing extremely positive feedback regarding their overall satisfaction. Active customers frequently praise the exceptionally prompt delivery services, highly competitive prices, and the remarkably smooth online ordering process. Many people also deeply appreciate the wonderfully helpful staff members and the brilliant quality of the camping equipment they received. Some reviewers were not happy with occasional product defects, mentioning fragile zips, missing parts, or items arriving broken. A few customers also encountered unexpected hurdles during their purchases, such as minor delivery delays, receiving incorrect items, or even facing frustrating return challenges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping times and... See more

Product

Customers consistently report satisfaction with product quality, noting items arrive as described and in... See more

Price

Reviewers consistently report satisfaction and appreciation regarding the pricing. Consumers often note that... See more

Service

Consumers find service to be positive, highlighting prompt fulfillment and very quick delivery times.... See more

Order

People report high satisfaction with the online ordering process, highlighting that it is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant buy!! Quality, amazing and price much less than expected so I’m a happy woman! So comfortable and appears to adjust to the temperature… incredible really. It’s large and capable of accommod... See more

Rated 5 out of 5 stars

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more

Rated 5 out of 5 stars

Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more

Rated 5 out of 5 stars

Amazing. I called to ascertain if stock was in on product I was looking for and phone was answered promptly and stock was confirmed and exact to what was on website. Ordered one day and to my amazem... See more


Company details

  1. Camping Store
  2. Awning Supplier

Written by the company

Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.

OutdoorWorldDirect Details

Written by the company

Free UK Shipping
We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
EU Shipping Available
We now ship to over 20 European countries, simply check the website for details.
Great Brands
We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
Great Customer Services
We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(8,449)

952 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sign up before you order!

The order was easy to make; Fulfilment was prompt. The only niggle is that after I ordered as a guest I was then invited to sign up for marketing messages. A 5% dicount was then proferred as a reward for so doing. How much better if that had been offered before I ordered.

12 August 2026
Rated 5 out of 5 stars

Shop with confidence. Great Company.

Quality product at a very competitive price, shipped and delivered in a couple of days. Superb customer service ,a pleasure to do business with. Will definitely use Outdoor World Direct when the need arises.Many Thanks.

11 August 2026
Rated 5 out of 5 stars

Great buying experience

We traveled to visit this store and were really happy with the service provided. Unlike others big retailers they offered more without needing a membership! We bought a vango tent, got a free wind break and free electric pump! They also threw in a door mat that I was going to pay for. Tent was loaded into the car for us. Will definitely use this company again

10 August 2026
Rated 1 out of 5 stars

I bought a Pinnacle cooler with wheels

I bought a Pinnacle cooler with wheels, and on the very first outing, it lost one of the wheels after traveling just two blocks—while it was still empty.

4 August 2026
Outdoor World Direct logo

Reply from Outdoor World Direct

Dear Juan,

I am very sorry to hear you had an issue with your coolbox.

We would be happy to collect and refund, or to replace the item. I have reached out to you on customer service ticket 101063. Can you please get back to us on that ticket - and we can resolve your issue

Kind regards
David
OWD

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