Our Concept Beauty Reviews 680

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices and value for money, often finding products significantly cheaper than elsewhere, along with appealing offers and free gifts. People frequently highlight the quick and efficient delivery service, noting that orders arrive promptly and are well-packaged. The ordering process is described as easy and straightforward, contributing to a positive overall shopping experience. However, some customers experienced delays with delivery, though they noted the company's helpful response in resolving these issues. A few other people also felt that the quality of a product was compromised upon arrival, with concerns about packaging and the product's condition.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the great value for money and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the super-fast... See more

Price

Consumers find price to be positive, with many reviewers praising the competitive and unbeatable prices for... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, fast delivery, and... See more

Value for money

Reviewers consistently express satisfaction with the value for money. Customers frequently highlight great... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent online shop! Bought from them a few times, never had a problem. Great prices, great offers. Lovely free gifts with purchases which is always a bonus. Customer service is also extremely helpf... See more

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Rated 5 out of 5 stars

Really enjoying the Fire & Snow face mask kit, cheaper than I've seen elsewhere as well, especially if you count the free goodies you get to pick along with it! It does seem to limited stock on some... See more

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Rated 5 out of 5 stars

I recently purchased a haircare set from OUR Concept Beauty — the Olaplex Shampoo & Conditioner Bundle (2 × 250ml) — and I’m really impressed. The website was very easy to navigate, checkout was str... See more

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Rated 5 out of 5 stars

I had never heard of Our Concept Beauty before but it appeared on google a few days ago when I was looking to replenish my Dermalogica moisturiser. I was a bit sceptical as the price seemed too good t... See more

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Rated 4 out of 5 stars

I ordered a few products from them - haven't ordered from them before. Sadly the delivery was delayed but I believe it was a problem with Royal Mail. When I informed the help team they were quick to r... See more

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Rated 5 out of 5 stars

Absolutely Amazing Experience! 
I recently ordered from Our Concept Beauty had never heard of them before and I could not be more impressed. The prices were really good. My order arrived very... See more

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Rated 5 out of 5 stars

I’m really impressed with the service from start to finish. The website was incredibly easy to navigate, and the checkout process was transparent with no hidden costs. A huge bonus was being offered a... See more

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Rated 5 out of 5 stars

I’ve shopped with quite a few online beauty stores and I’m so pleased I found Our Concept Beauty. The pricing is excellent - I picked up Medik 8 for about £20 less than anywhere else online. On top... See more

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Rated 4 out of 5 stars

First time ordering from this website but I wasn’t disappointed! Delivery was quick as I had run out of my product..I found it easy to navigate through with no issues, I will definitely be keeping th... See more

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Rated 5 out of 5 stars

Found Our concept beauty when i was suffering with super bad acne, bought the paula’s choice azeliac acid booster which has improved it so much and is a lot cheaper on here than any other website!!... See more

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Rated 5 out of 5 stars

Great company, great prices, ordering is easy and the delivery is very fast, under 48 hours for the two times that I have ordered from them. Free full size gifts included with orders over a certain p... See more

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Rated 5 out of 5 stars

I’m genuinely impressed with my experience at Our Concept Beauty. The variety of products they offer is simply amazing — from skincare and haircare to bodycare and fragrance, they seem to carry everyt... See more

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Rated 5 out of 5 stars

I ordered Wow colour dream coat supernatural spray as it was an excellent price with Our Concept Beauty, it arrived very quickly and with a lovely (chosen by me) free sample of the same make shampoo,... See more

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Rated 5 out of 5 stars

I absolutely love this site! Their online platform is so easy to navigate, and full of high-quality beauty products for the best price. You can really tell how much care and thought goes into everythi... See more

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Rated 5 out of 5 stars

Great range of products and competitive prices. Very fast delivery and and everything was packaged with care. Whenever I have used them I’ve always been impressed so they are definitely my first go to... See more

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Rated 5 out of 5 stars

Honestly one of the best online makeup orders I’ve had. Delivery was so fast, everything arrived well packed, and the selection is brilliant — loads of brands and shades to choose from. Prices are fai... See more

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Rated 5 out of 5 stars

I came across Our Concept Beauty while I was looking for a Dermalogica moisturiser and their price was quite a bit cheaper than I usually pay. I ordered 2 of them for not much more than the full pric... See more

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Rated 5 out of 5 stars

Yet again I’m another happy customer. ’m really impressed with Our Concept Beauty. The delivery was super fast, communication is always great, and the packaging is always strong and sturdy. I also lov... See more

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Rated 5 out of 5 stars

Really pleased with my experience from start to finish. The website was simple to navigate, items were shipped out within no time at all and package received the very next day. Ala delighted with the... See more

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Rated 5 out of 5 stars

I recently bought Sol de Janeiro Body Butter from Our Concept Beauty and I absolutely love it. Not only does it make my skin feel amazing but the smell is divine. My purchase was really easy a... See more

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Rated 5 out of 5 stars

This website has amazing deals on a range of beauty products - I managed to get the sol de janeiro lotion for £14 and I know that the RRP is double! If you spend over a certain amount (usually about £... See more

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Rated 5 out of 5 stars

Always have a great experience using the site, as easy to navigate. Big selection of all my favourite products, which arrive quickly. I'll be back for more!

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Rated 5 out of 5 stars

Amazing company always fast delivery & amazing customer services. Products always arrive well packaged and protected. I have reccomended this company to my friends also to do their shopping also. I wi... See more

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Rated 5 out of 5 stars

Second purchase I’ve made and the prices are fantastic, packaging is great and delivery super quick. I purchased the Eve Lom cleanser, smells amazing, leaves skin super soft and only need a tiny amoun... See more

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Rated 5 out of 5 stars

They consistently stock a great variety of products of well known brands at fantastic prices. They pack and ship their orders very quickly. I have dealt with their customer service team on a couple... See more

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Rated 5 out of 5 stars

Had such a lovely shopping experience with Our Concept Beauty. Their prices are unbeatable and their customer service team go above and beyond to help with your queries. Fast and efficient delivery to... See more

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Rated 5 out of 5 stars

Our concept beauty is amazing! all of their products are better prices than retail. They have such good promotional deals and are delivered so quickly! will definitely recommend.

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Rated 5 out of 5 stars

Absolutely amazing experience , product delivered extremely quickly . I had never heard of this company but was the best price for the Phillip Kingsley serum I bought . I will definately be using this... See more

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Rated 5 out of 5 stars

l've ordered a few times now from Our concept Beauty and have yet to be disappointed! Ordering is straight forward and delivery quick and prices excellent! So highly recommend using our concept beaut... See more

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Rated 5 out of 5 stars

I ordered the Forever Sundays Sculpt Tan, the package came in great condition and didn’t have to wait long at all for it to shipped. I’d highly recommend Our Concept Beauty if your looking to find goo... See more

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Rated 5 out of 5 stars

Great value and quality products. Service and delivery was efficient and quick. Amazing deals that beat all other online stores. I'm one happy customer! Highly recommend!

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Rated 5 out of 5 stars

I was sceptical as I hadn’t heard of the company before but took a chance and was very happy I did. The product was genuine, arrived quickly and came at a great price. Already planning on making anoth... See more

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Rated 5 out of 5 stars

Our Concept Beauty is fast becoming one of my most visited beauty websites! I stumbled across them while searching for a product and was super impressed. Great prices, quick delivery and the free gift... See more

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Rated 5 out of 5 stars

I honestly can’t praise this company enough. The prices are always competitive and you can choose from really great free products when you order. They also have a god loyalty program to earn discou... See more

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Rated 5 out of 5 stars

Id never used this site before. It was easy to navigate the site and had some great offers on opalex products. I placed an order for several products at a very good price. I also received some free pr... See more

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Rated 5 out of 5 stars

Always come back to this company whenever I need to stock up on hair or beauty products. Their prices are always the best, delivery is fast and customer service is excellent. They also give great free... See more

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Rated 5 out of 5 stars

First time ordering Great price Received a free gift when ordering over a certain value Delivery was prompt Perfect packaging Will definitely be re-ordering

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Rated 5 out of 5 stars

Concept Beauty is just great, they have amazing products at fantastic prices. I don’t know how they do it, as orders are dispatched right away, and delivered in days. All very well packaged, they are... See more

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Rated 5 out of 5 stars

Great range of products and competitive prices. My order arrived on time and and everything was packaged with care. I have now used them twice and have been pleased both times. I will be getting my ha... See more

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Rated 5 out of 5 stars

I stumbled across this website online and I’m so glad I did! So many great products for a bargain, speedy delivery and customer service is helpful and friendly. Also so nice that they offer free gifts... See more

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Rated 5 out of 5 stars

Great service, friendly and helpful staff and fabulous products! I would recommend concept beauty to anybody who values having gorgeous hair and skin!

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Rated 5 out of 5 stars

Totally professional , great to be able to see the products. There was a great selection. Prices were quite high but that happens when you are looking at these type of products . The website is easy... See more

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Rated 5 out of 5 stars

The first place I check when restocking on my beauty products as the prices are most competitive than anywhere else. Ordering process is very straightforward and delivery is quick.

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Rated 5 out of 5 stars

Great company, I was sceptical as I’d not heard of them before ordering, however products were perfect and the price even better…..not to mention the free gifts!!

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Rated 5 out of 5 stars

Fantastic service, Quick delivery, and they gave free samples. Of which I wasn't expecting. Also great value for money.

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Rated 5 out of 5 stars

At first, I was very skeptical about shopping on the website, but now I love it. High end brands at great prices 🤩 Saving pennies!!! The delivery is super fast and an extra bonus they give you f... See more

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Rated 1 out of 5 stars

Unfortunately my experience has been very poor. Ordered a £70 moisturizer: took 1+ week to arrive with no updates on status of order. Once arrived, package containing the moisturizer was open, lid l... See more

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Rated 5 out of 5 stars

I’m really impressed with how quickly my order arrived. Everything was perfectly packed and the products were in great condition. Customer service was friendly and helpful — overall a fantastic experi... See more

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Rated 5 out of 5 stars

Unbelievable deals to be had. Bought dermalogica products for the best price around and had two free gifts with it! Amazing! Great delivery too.

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Rated 5 out of 5 stars

Absolutely amazing company super fast delivery with updated throughout. Customer service are also amazing also they have the best prices compared to all the other online shops you see. Yes I would def... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Health and Beauty Shop

Written by the company

Expertly curated, luxury, beauty buys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First time ordering with this company

First time ordering with this company and will be using again. The product was the best price I could find and it came in a sturdy box and well packaged inside. Cant fault them

10 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Great company

Great company, I was sceptical as I’d not heard of them before ordering, however products were perfect and the price even better…..not to mention the free gifts!!

10 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

K18 hair product

I have used K18 before and after a break I decided to use it again after a few issues with my hair. It worked very well and has given my hair a real boost.
Excellent product.

4 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

First time ordering

First time ordering
Great price
Received a free gift when ordering over a certain value
Delivery was prompt
Perfect packaging
Will definitely be re-ordering

5 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Great genuine site

Great genuine site. Fast delivery. Cheaper products than other sites. Very happy with my purchases.Highly recommended.

10 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Brilliant stuff

Brilliant stuff . Would always use there products.

3 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Very Happy

Great products and fast delivery!

9 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Just made a second purchase with this…

Just made a second purchase with this website as I was so impressed the first time. Such good value and quick shipping

9 February 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Honestly one of the best online makeup…

Honestly one of the best online makeup orders I’ve had. Delivery was so fast, everything arrived well packed, and the selection is brilliant — loads of brands and shades to choose from. Prices are fair, checkout was easy, and I loved how smooth the whole experience was. I’ll definitely be back for more!

11 January 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Brilliant prices and the free gifts are such a great added bonus

14 January 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

Great prices and customer service

Great prices, brilliant samples in every order and speedy customer service when I had an issue with Royal Mail. Already placed my second order!

20 January 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 5 out of 5 stars

We ordered Elemis

We ordered Elemis, for our daughter in law for Christmas. Fab product, it was a great price [ we did look elsewhere] delivery fast....

16 December 2025
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

Rated 1 out of 5 stars

Old stock, No response from Customer Care

Unfortunately my experience has been very poor. Ordered a £70 moisturizer: took 1+ week to arrive with no updates on status of order. Once arrived, package containing the moisturizer was open, lid loose/not screwed on properly, item smelled stale/off, and the spatula included with the cream was so old that the brand logo on it had faded off! I have many products from this brand, including having used this specific item before and I know what they smell like. I have tried to contact customer care 4+ times, twice through email and x2 through the form on the site. There is no response to date. The email for customer care listed on their website provides a bounce back/mail delivery error!!! My order number is 20142. I wont be using this company again and if no one replies I'll be requesting a charge back through my bank.

--- Update: Response stating emails were responded to in timely manner but my first email was sent friday 9th jan regarding order status. I only received a reply Thurs 15 Jan - same day I logged the Trustpilot review. Nevertheless, I can confirm that once contact was finally made the team were quick to resolve the issue and provide responses.

15 January 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Subject: Response to Your Review – Order #20142

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify a few points.

We would like to confirm that all emails received from you were responded to in a timely manner. In our correspondence, we also offered you the option to return the order for a full refund, which remains available should you wish to proceed.

We take product quality and customer satisfaction very seriously, and we’re sorry that the condition of the item did not meet expectations. While all products we ship are brand new and sourced directly from authorised suppliers, we understand your concerns and offered a full refund to resolve this as quickly and fairly as possible.

If you would still like to proceed with the return or need any further assistance, please reply to our most recent email and our customer care team will be happy to help.

Thank you again for your feedback.

With love,
Team OCB x

Rated 5 out of 5 stars

Our Concept Beauty are a hidden gem

Our Concept Beauty are a hidden gem, they have a fantastic range of amazing products and at such a great price. Orders can not be simpler and they look to dispatch on the very same day where possible. They are just the best.

15 January 2026
Unprompted review
Our Concept Beauty logo

Reply from Our Concept Beauty

Thank you for sharing your feedback.

With love,
Team OCB X

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