Fabulous customer service
I can’t comment on the effects of the coffee alternative. But what I will say is that customer service is amazing. I ordered the chicory and Cordyceps brew from Holland and Barrett online. Having looked at the ingredients on Otzibrews website, I thought I was buying a two ingredient product, namely the chicory root powder and Cordyceps extract coffee alternative. What I didn’t realise was that Holland and Barrett had stocked a product that additionally included date sugar and natural flavourings, including toffee and vanilla ice cream flavour. When I contacted Otzibrew directly by email stating that it was confusing as on their website, only the two ingredient product is listed, without these additional ones (even though they are natural, I was specifically after just the clean two ingredient product). Tricia McNeilly, the founder herself, had emailed me back and was extremely helpful. She actually sent me two of their products as a gesture of good will, to avoid me going to Holland and Barrett, and having to return the product I had ordered. Tricia sent me they’re original one that I was after, the chicory and Cordyceps without the additional ingredients, plus the dandelion and burdock root to try. I cannot rate the customer service enough. Thank you Tricia.






