I've been ordering from this company for YEARS. IT'S A GREAT PRODUCT...IF THEY ACTUALLY EVER SEND IT. The quality of the clothing is SUPERB, with some pieces in thick, pure cotton, distresse... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My first purchase from OTHER following a recommendation from a friend who is a big fan of this brand. I was not disappointed, the two Motley Crue t-shirts I ordered were superb quality and a great f... See more
Company replied
My third order with this brand and I’m not experiencing the same issues other people have stated in their negative reviews , everything was delivered as promised , some delay due to black Friday sale... See more
Company replied
I had ordered an Industrial stainless steel choker necklace in the sale... very cool and great price. After a few days wearing the necklace the lobster clasp that attached the chain broke. I cont... See more
Company replied
3.1
Average
711 reviews
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful with any queries ahead of…
Super helpful with any queries ahead of making my purchase! My order was delivered promptly and are great quality.
1 April 2026
Unprompted review
Reply from OTHER
Thank you for the kind review, Lib! We're so glad you're happy with your purchase.
All the best,
Nicole OTHER
The whole experience was top notch and…
The whole experience was top notch and the quality of items as well. I like seeing official collaboration with rock bands I love.
3 April 2026
Unprompted review
Reply from OTHER
Thanks so much for your kind words!
We’re really glad to hear you had a great experience and that you’re happy with the quality of the pieces. It means a lot to us, especially as we put a lot of care into creating authentic collaborations with the bands we love too :)
We truly appreciate your support and hope you enjoy wearing your pieces!
All the best,
Nicole
OTHER
Well made timeless pieces
Love all the prices I've purchased from "Other U. K." And they've had some great pieces I hope they bring back. Really good quality. Not fast fashion, well made timeless pieces, that will last. Highly Recommend! Thank you very much?Your grateful friend Cisco 🙏
5 April 2026
Unprompted review
Reply from OTHER
Thank you for your awesome review, Cisco!
We’re so glad to hear you’ve been enjoying the pieces. Thank you for your ongoing support, we really appreciate it 🙏
All the best,
Nicole
OTHER
Awesome T shirts and jewellery
Second order from Other and always impressed by the quality of the T shirts - materials are premium and fit is great. Have just placed another order today - highly recommended
4 April 2026
Unprompted review
Reply from OTHER
Thank you so much for your kind words and continued support. We truly appreciate the recommendation and look forward to getting your next order to you!
All the best,
Nicole
OTHER
Great product and weight to it will be…
Great product and weight to it will be back for more
2 April 2026
Unprompted review
Reply from OTHER
Thank you so much for your great review, Darren.
We can't wait to get your next order to you!
All the best,
Nicole
OTHER
Quality rock clothes.
Quality rock clothes.
Usually these sort of styles you make do with cheap and badly fitted clothes. These guys do it right imo.
2 April 2026
Unprompted review
Reply from OTHER
Hi Howard,
Thank you for your review! So glad you like the clothes. We hope to see you again soon.
All the best,
Nicole
Top of course very good
1 April 2025
Unprompted review
Reply from OTHER
Hi Otna,
Thank you for the kind review! You're a rockstar 🤘
All the best,
Nicole
Ordered a Motley Crue tee and a biker…
Ordered a Motley Crue tee and a biker leather jacket. OMG! OtherUK exceeded my expectations in all regards. There was a short delay on the jacket, the customer experience team reached out to me offering me options. The order arrived within a week from UK to California. The shirt and leather are both amazing! The price points, descriptions, and quality easily exceeded my online purchase expectations. Very highly recommend! I will definitely purchase from OtherUK again and often! 🤘
30 March 2026
Unprompted review
Reply from OTHER
Hey Johnny,
Thank you so much for your amazing review! We’re thrilled to hear that both exceeded your expectations 🤘
We really appreciate your kind words about our customer experience and shipping - it means a lot to the team. We can’t wait to welcome you back for more drops in the future!
All the best,
Nicole
NIGHTMARE COMPANY
Please read the other reviews and do not order from this company. Ordering a "high quality" shirt from this company was a huge mistake - the product lacked in quality for the price I paid. Customer service will ignore or gaslight you, and never actually assist - they only respond if you report them to your credit card company or complain through the SHOP app. OTHERUK will still NOT issue me a partial refund me, after trying to email to customer service for months, in regard abiding by their OWN price match policy. This company is so sketchy that they flag bad reviews, instead of correcting issues that I (as well as many other customers) have had. I have never experienced customer service this bad. Stay away.
*I want to note that the gift card was revoked by the company, so it was unusable, & also that I requested a refund that they refused to give, as I stated I would never shop here again.*
29 July 2025
Unprompted review
Reply from OTHER
Hi Nikki,
Thank you for sharing your feedback. I just wanted to clarify that I can see from previous correspondence that you were reimbursed via two store gift cards for your order. If you were unsatisfied with your purchase, the correct way to resolve this would have been to initiate a return. Please understand that we cannot issue a refund for an item that we haven’t received back.
If you have any questions please feel free to get in touch via email at hello@otheruk.com
All the best,
Nicole
AVOID AT ALL COSTS
I purchased two items from Other. One was sent about 3 weeks later, and the other was not sent at all. The item they sent was horribly made and not worth the money. I requested a refund the same day, but they declined it and gave no reason. I emailed on several occasions with no reply. Customer service is nonexistent. In the end, I had to take legal action to get my money back. I've also reported this company/brand. I hope my review helps prevent others from having the same experience.
27 March 2026
Unprompted review
Sweaters are 10/10
Picked up a jumper sweater from them after eyeing it for a long time. Delivered pretty quickly especially considering it was international.
Item was exactly as a I hoped it would be and I will be doubling up on it in the future :)
23 March 2026
Unprompted review
Reply from OTHER
Thanks , really appreciate it.
Glad it lived up to expectations, and the quick delivery makes it even better.
Enjoy the sweater. Thanks Vivian
Avoid this brand
I haven’t received my order I placed 2 months ago. Customer service is non existent. I’ve had to raise an issue with my card provider.
27 March 2026
Unprompted review
Reply from OTHER
Hi Tina,
Please could you get in touch with our team at hello@otheruk.com in reference to this Trustpilot review so we can look into this for you promptly. Thank you.
All the best,
Nicole
Purchased a couple of t-shirts after my husbands recommendation, Great quality.
Purchased a couple of t-
23 March 2026
Unprompted review
Reply from OTHER
Thanks for the support. Thanks Vivian
Excellent site, products and materials
Really good products and good material, well done site, very good also the discounts and the points program.
15 March 2026
Unprompted review
Reply from OTHER
Hi Gino,
Thank you so much for your kind review! We appreciate your ongoing support and hope to see you ordering with us again soon 🤘
All the best,
Nicole
It’s my 3 time ordering with other…
It’s my 3 time ordering with other company I’m very happy with the quality and the original concept very very happy
16 March 2026
Unprompted review
Reply from OTHER
Thank you for your continued support, Jose!
We’re really glad to hear you’re happy with the quality and it means a lot that you’ve come back to order with us again and again!
We truly appreciate your feedback and look forward to your next order.
All the best,
Nicole
Quick delivery
Quick delivery, on my feet all day other socks are the most comfortable socks I've had in years.
13 March 2026
Unprompted review
Reply from OTHER
Thanks for your review, Richard!
We’re really pleased to hear you found the delivery quick and the socks comfortable :)
We appreciate you taking the time to share your feedback.
All the best,
Nicole
Great quality clothes
Great quality clothes. I'm always getting positive comments when I wear Other clothes. Good job guys!
16 March 2026
Unprompted review
Reply from OTHER
Hi Andrew,
Thank you so much for the awesome review and the very kind praise. Your support means a lot to us as an independent brand!
All the best,
Nicole
I adore Other UK
I adore Other UK. They’ve easily become my favorite clothing brand over the last few years. I’ve never had an issue and am always surprised with how quickly they get my orders sent out (and how quickly they arrive as I’m in the US). The clothing is always quality and this is a brand I’ll stick with for life. My last few orders (a tee, a pair of flares, and a leather trucker jacket) may be my favorites from them yet! Next level items, service, and people. Already eyeing my next purchase!
5 March 2026
Unprompted review
Reply from OTHER
Hi James,
Thank you so much for your kind words!
We’re so glad to hear you’ve had such a positive experience with both our products and service, and it’s amazing to know we’ve become your go-to brand over the years. Your support and loyalty really do not go unnoticed.
We hope you continue to love your recent pieces, and we can’t wait to see what you pick up next! :)
All the best,
Nicole
Love the quality of the jacket
Love the quality of the jacket, fast delivery and quick responses to my questions
2 March 2026
Unprompted review
Reply from OTHER
Hi Julian,
Thank you for taking the time to leave such a great review! We appreciate your support of OTHER and were glad to be of assistance regarding your questions.
- Nicole
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