Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more
OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more
Company details
Written by the company
OTB Hair & Beauty
Contact info
Unit 9, The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@otbhair.com
- www.otbhair.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Good price for the product and quick…
Good price for the product and quick dispatch. Item delivered but left outside in the rain and not discovered until someone came to my door to deliver a letter! Conclusion, product great, delivery company rubbish. No note left to say parcel had been delivered. Btw we were at home on the day of delivery!
1 June 2026
Reply from OTB Hair
Dear Maria,
We're sorry to hear your products arrived damaged. Unfortunately, we were unable to locate your case in our system.
Could you please contact info@otbhair.com. Our customer service team will be happy to review the issue and assist you further.
Thank you for your feedback.
Kind regards,
HWS Beauty Team
Was skeptical at first as I’d never…
Was skeptical at first as I’d never heard of this website but all was fine easy straight forward process and exactly what I ordered! Highly recommended
4 June 2026
High quality products 🍀🥰👌Always on…
High quality products 🍀🥰👌Always on time, speed delivery 🚚
Care customer service 😍🫶 really highly recommended 💐👌💓
Thanks you 😊
11 June 2026
Unprompted review
Great prices
Great prices, fast delivery, fabulous free gift. Will continue to order from them.
2 June 2026
I like this company as I received my…
My name is Rosemary Rushbury.David is my husband.So please use my name for reviews.
I like this company as I received my order very quickly. Also the price was very good.
I would definitely recommend OTB to friends and family.
2 June 2026
Excellent prices
1 June 2026
The service was good!quick receiving…
The service was good!quick receiving the order ,well satisfied customer. The price is reasonable would buy again.
29 May 2026
Excellent experience with OTB
Excellent experience with OTB. They offered the best price I could find, and the delivery was super fast and efficient. The whole process was smooth from ordering to receiving the product. Very satisfied and would definitely purchase from them again.
27 April 2026
Brilliant professional products at…
Brilliant professional products at great prices
Good service
Many thanks
7 January 2026
Item description unclear- and blames it…
Item description unclear- and blames it on “we only sell to professional users- salons”
However, no where was it mentioned business name was required.
If you want want to sell to a large audience then make it clear for the general public as well and not use “professional users” excuse to justify the unclear description. If you want to keep description where only professional users understand, then make this a B2B sales website, stating clearly this is a wholesaler to professionals and businesses only and business details required. You can’t try to do business with both professionals and general public but not provide enough information, and just assume everyone has professional knowledge?
Customer service was very unhelpful, shrugging off clients saying it’s for professional users only- whilst site is selling to all including general public- makes no sense!
DO NOT BUY FROM THEM
**** reply to your email message: you gave me the link and said it’s stated activator not included, however I have checked again
and no where was this mentioned or said activator not included/ needs to be purchased separately- like I said the site is only suitable for professionals and businesses like you claimed, so it would only make sense if you sell to business only and not suited for the general public****
4 June 2026
Unprompted review
Reply from OTB Hair
Dear Customer,
Thank you for your feedback. We're sorry for any confusion regarding the professional colours. Please review the email we sent, which provides further clarification on this matter. If you have any further questions, please don't hesitate to contact us.
Kind regards,
HWS Beauty Team
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