Osprey Action Sports Reviews 

The ordering/purchasing side was fine, but the returns service, involving Evri, is average.
1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had already driven off. They then failed to collect the item again on the date/day that they specified that they would call.
My item was eventually collected and returned by Evri a week ago, yet I'm still awaiting a full refund.
It's not an overall good experience.

Ordered 2x buoyancy aids which were to be delivered in 2-4days, 8days later nothing company just say its delayed but if you reorder it on next day delivery it may come quicker but refund takes 3-5days absolutely ridiculous con- artists!!!

I’m still waiting for a refund
Item was sent back on 12th May it’s now 2nd June and no refund received
I’ve emailed several times with proof the return has been received and I get an email to say they have a high volume of emails and delayed response or that it takes 10-12 days for a refund to be processed and it’s well over that now

I ordered a wetsuit online. It arrived as planned. It seems to be a good wetsuit I’m happy.

Wetsuit arrived promptly. Used once in late spring south Cornish sea and wetsuit was really effective. Fairly slimline and snug and great at locking in a rapid warm layer. Front panel is rubber-like quality.

Osprey skateboards:
Very good and durable for the price.
As much as I like the company I still think I should mention the problems I've had

Problems:
My lonboard had small bubbles in the front part of the griptape, my skateboard had small cracks along the layers and my cruiser had small chips taken out in the trucks
(I don't really mind because I skate in the rain so they're gonna get ruined anyway, they also weren't supernoticable.
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Advantages:
all 3 of my boards were surprisingly durable and pretty good quality especially for how cheap they are

my long board has been used in the rain, dropped from buildings (don't ask) ,sent into walls and it still works perfectly fine, the only difference to the visuals is the wood has gone gray and the front is flatter. it's lasted me 3years so far

Evri lost my cruiser but thankfully osprey sent me a new one with express shipping

Clearly I should've checked the recent reviews, first, before placing my order! Still waiting for the order I placed about a week ago, now, and no communication has been received. On their website it says that they guarantee items to be sent out the same working day if the order is placed before 2pm, and that it'll be the next working day if placed after... so what's the hold up? I sent an email enquiring, and nothing. Next stop will be to try phoning them, but looking at other reviews, I'm not hopeful I'll get anywhere with it, so looks like it'll be contacting my bank soon after for a chargeback!

Seriously, don't give these guys your money. Customer service is nonexistent, and despite their own guarantees on their website it's apparently a possibility that they just won't send your order out at all.

Excellent fast delivery. Product great quality for very reasonable price.

Very happy to get professional friendly help from osprey

Right size and good quality

Wetsuit is nice, but sizing far too small. Just missed the return window as well. Shame.

Quality Wetsuit perfect fit arrived on time, what more could you ask for! Thks

Wetsuit was as expected. Fitted well and did what it says on the tin.

I placed an order very late last night forgetting to request express delivery so I emailed requesting that to be cancelled. Then I placed a second order with express delivery and mistakenly clicked on my husbands email address. I spent 15 minutes the first time, 45 minutes the second time and 30 minutes the third time waiting for the call to be answered - just to check if the item had been dispatched (as I need the item tomorrow). Having given them all the other details (order numbers, email addresses) and the same postal address, the customer service staff insisted that they required verification from my husband to speak to me for this less than £20.00 purchase. After three calls, the item had still not been marked for discharge, I had wasted so much time on the call and disturbing my husband on Alexa to enable him to connect with these jokers also, we cancelled the order. We will never waste any time and effort ordering with Osprey ever again.

Worst company ever. Don't waste your time or money. They're happy to offer discounts, but the items never arrive. When chased, they immediately refund, and ask you to reorder. But you have to wait 5 to 7 days for your money!!
I was told, reorder we have over 200 of the items in stock. So, why not just dispatch when the order is placed?
Dreadful service.

I ordered a wetsuit that didn’t fit so was returned the same day it arrived using their courier evri. Nearly 4 weeks later I haven’t received a refund. When chased customer services were rude/short and said it hadn’t arrived back and then seemingly have stopped responding. The tracking shows I returned the item so I expect a refund. I will update this review if I get a refund.