Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Origin Plan
Your operator(Avi, I think), was very easy to understand, helpful & patient. I was most impressed.
16 July 2026
Unprompted review
Reply from Origin Energy
Thanks so much for taking the time to leave this feedback. It's wonderful to hear that Avi was helpful, patient and easy to understand throughout your interaction. We'll be sure to pass your kind words on, as recognition like this means a lot to our team. Thanks again for choosing Origin and for sharing your experience! Thanks -Lana
Informative
Informative, helpful and just kind. Sometimes it just takes a person to sit back and let the customer know “I can see how that may feel”.
Thanks for your work, and doing just that little bit extra to explain things Rick 🙌🏽
19 July 2026
Unprompted review
Reply from Origin Energy
Thank you so much for your kind words Esta! We're delighted to hear that Rick took the time to listen, explain everything clearly, and make you feel understood. We'll be sure to pass your feedback on to him. Thanks - David
My electricity was not connected on the…
My electricity was not connected on the day it was booked and we had to go the entire weekend without electricity in our new house, during winter in Sale VIC where it is 1° overnight. We are relocating from interstate and did not have access to the house until late Friday afternoon. We were not contacted by either AusNet or Origin Energy that our electricity was not able to be connected due to the main switch being left on. A phone call, message or email could have solved this problem and we could have asked a family member to go around to the house to turn the switch off. The lack of communication and monitoring of a new customer connection was absolutely not good enough. When has customer service gotten so bad that "well we tried" is apparently good enough and no one even made an effort to let us know there was a problem with getting our electricity turned on and then saying "now it's after business hours you'll have to wait until Monday for the connection" is apparently good enough. The young lady I spoke to originally just passed me off as soon as she realised I was angry. The next lady did contact AusNet on our behalf and did try her best but it still resulted in us not having a resolution to the issue. If there was actually some kind of tracking of new customer connections the issue would have been identified with enough time to get it resolved. Instead you don't provide the required level of service and just take our money. This whole situation was not good enough and I am not a happy customer.
17 July 2026
Unprompted review
Reply from Origin Energy
Hi Louise, we're sorry to hear about your experience and the frustration of being left without power after moving into your new home, especially over a cold winter weekend.
We understand how much better communication could have helped in this situation, and we're sorry we let you down. Thank you for sharing your feedback – we'll make sure it's passed on to the relevant teams as we continue to improve our connection process and customer experience. Thanks - David
Reply from Origin Energy
Hi Monica, thanks for your review! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
helpful correspondence
helpful correspondence, and quick fault reading (on my part) fixing. good customer service
18 July 2026
Unprompted review
Reply from Origin Energy
Hi Dave, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
I am happy with the quick reply and…
I am happy with the quick reply and quality services Origin Energy has provided.
Kathryn
10 July 2026
Unprompted review
Reply from Origin Energy
We love to hear that Kathryn! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Had problems updating bank account
Had problems using the web-site to update my bank account. Sent an email, received a reply promptly that explained why I'd had a problem and which offered to update my details if I provided the information, which I did. A few hours later I received a follow-up email to advise that everything had been done.
17 July 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your experience and for being a valued customer. We're so pleased to hear our team was able to respond promptly, explain the issue clearly, and help update your bank account details without too much hassle, and keep you informed throughout the process. Thanks again for choosing Origin, and please don't hesitate to reach out if there's ever anything else we can help with! Thanks - Lana
Lock in whole apartment buildings into…
Lock in whole apartment buildings into embedded networks, then charge significantly more for power as they have a monopoly. Up their prices constantly because they can.
16 July 2026
Unprompted review
Reply from Origin Energy
Hi Nathan, we're sorry to hear you feel this way. We understand your concerns about pricing and embedded networks. Energy pricing can vary depending on the network arrangement, tariffs and the services available at a property, and we appreciate that this can be frustrating. We offer a range of payment plan options for your account as well as hardship assistance, please reach out to us anytime at hello@origin.com.au so we can assist further. Thanks - David
Problem was solved after a bit of…
Problem was solved after a bit of digging.
Maggie was great as I had tried unsuccessfully last week with another staffer.
16 July 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback, Roland. We're pleased to hear that your issue was ultimately resolved and that Maggie was able to help by digging a little deeper to find the right solution 😀 Thanks - Lachy
Representative was able to provide me…
Representative was able to provide me with the information I needed.
16 July 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback. We're pleased to hear that our representative was able to provide the information you needed. We know how important it is to get clear and helpful answers, and it's great to know that your experience met your expectations 😀Thanks - Lachy
Friendly and very helpful
16 July 2026
Unprompted review
Reply from Origin Energy
Thanks for leaving your review, Booboo 😀We're so glad you found our support friendly and helpful! Thanks - Lachy
abolishment
I had been trying to have this abolishment done since April, however nothing was happening. I spoke with Maggie who took the time to find out what was going on and was able to work it out for me. Maggie was very professional and patient as she too couldn't understand what was going on at the beginning. It was also nice to be able to speak with someone who speaks English.
15 July 2026
Unprompted review
Reply from Origin Energy
Hi Peter, thank you for taking the time to share your experience. We're sorry it took so long to get your issue resolved, but we're so pleased Maggie was able to step in and help. We'll be sure to pass on your kind words and recognition to her. Thanks - David
i believe the 3cent and 8cent payment…
i believe the 3cent and 8cent payment is a rip off . .and see it as an example of privately run type management is a conjob for large remuneration for upper management . Again the little bloke etc are left with the crumbs.
15 July 2026
Unprompted review
Reply from Origin Energy
Hi Murray, thanks for sharing your feedback. We understand your concerns about feed-in tariffs and appreciate you taking the time to let us know how you feel. Feed-in tariff rates can vary depending on your plan, location and market conditions, but we know they're an important part of getting value from your solar. If you'd like us to review your current plan and see if there's a better option available, please send us a PM on Facebook with your account details and we'd be happy to help. Thanks - David
Support That Changed My Day
Mary France was my response person and went above and beyond to help me through my situation. She took the time to understand my needs, provided incredible support, and even recommended helpful changes I wasn’t aware of. She made sure everything was put in place, which truly made my day.
Mary is patient, supportive, compassionate, and extremely knowledgeable. I felt genuinely listened to and cared for throughout the entire process. I highly recommend her to anyone needing assistance.
Thank you so much, Mary, for your kindness and dedication!
15 July 2026
Unprompted review
Reply from Origin Energy
Hi Amy, thanks for taking the time to share your experience! We're glad to hear that Mary provided such amazing support. We'll be sure to pass your kind words to her. Thanks - David
Origin Energy's embedded network scam
Origin Energy were one of the big driving forces behind the "embedded network" scam. Making agreements with buildings instead of customers and effectively forcing you to use them. I live in an embedded network building run by Origin and they have us over a barrel, effectively laying siege to our building with expensive equipment buybacks even if and when we do manage to pry their hooks out of us. Origin are the absolute worst for this and I will never use them again. My investment properties and business avoid Origin like the plague.
Their own marketing says "Over 4 million Aussie customers choose Origin". Yeah right, and how many of those Aussies are forced against their will to use Origin?
15 July 2026
Unprompted review
Reply from Origin Energy
Hi Oliver, thanks for taking the time to share your feedback. We're sorry to hear you're unhappy with your experience. We understand concerns around embedded networks and appreciate that these arrangements can be frustrating. We'll make sure your feedback is passed on to the relevant team for review. Thanks - David
Inconsistent rates communication
Inconsistent rates communication, when questioned dod not answer the contradictory messages to their benifit.
Have moved on, expect the worst-case when getting rate rise email and leave early to a cheaper provider.
Privatisation has been the worst decision.
22 June 2026
Unprompted review
Reply from Origin Energy
Thank you for taking the time to share your feedback, Frank. We're sorry to hear that the information you received regarding your rates appeared inconsistent and that you felt your concerns weren't fully addressed. We understand how important clear and accurate communication is when it comes to pricing and rate changes, and we're disappointed to hear this was not your experience. We'd appreciate the opportunity to review your account and better understand what occurred. If you're willing, please send your account details to supportsocial@originenergy.com.au or reach out via Facebook Messenger, and we'll have the appropriate team conduct a review. Thank you for bringing your concerns to our attention. We'd appreciate the chance to provide further clarification and address any outstanding questions you may have. Thanks - Lana
Reply from Origin Energy
Thank you so much for the wonderful review! We're delighted to hear our team was able to help you find a better power deal and that you had a positive experience with us. We're always happy to help. Thanks again for choosing Origin! - Lana
Ella from origin was fantastic polite…
Ella from origin was fantastic polite and very helpful.
13 July 2026
Unprompted review
Reply from Origin Energy
Hi Wayne, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Ella. Have a great day! Thanks - David
Reply from Origin Energy
Thank you for your feedback, Susan! I'm glad I could assist you quickly and efficiently. We really appreciate you taking the time to share your experience and are always happy to help. Thanks - Lachy
Reimbursement of credit
Sammy did a great job with the reimbursement of my credit I managed to accumulate. She always kept me informed of where things were at and let me know if further information was needed. Great job Sammy
11 July 2026
Unprompted review
Reply from Origin Energy
Thanks for sharing your feedback Greg! We’re so glad to hear Sammy was able to make the reimbursement process smooth and kept you updated along the way. Thanks - David
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.