Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
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Company details
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Short notice booking
Short notice booking. Very happy. Excellent communication. Definitely deal with them again.
Friendly, polite & very helpful.
17 July 2026
Reply from Orientvacations
Dear David,
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear that you were happy with our service, especially on such short notice. It was a pleasure assisting you, and we're grateful for your trust.
We look forward to working with you again in the future!
Warm regards,
Orient Vacations
Ned helped me when I got a problem…
Ned helped me when I got a problem about my payment. I really appreciate it. I will book my next trip with Orientvacations again in the future
16 July 2026
Reply from Orientvacations
Dear Acacia,
Thank you so much for your kind words! We're delighted to hear that Ned was able to assist you with your payment issue. Your appreciation means a lot to us. We're grateful for your trust and are thrilled to know you'll be booking your next trip with Orient Vacations.
Thank you once again for your kind words and for choosing us. We look forward to helping you create more wonderful travel experiences in the future!
Kind regards,
Orient Vacations
Very help staff, Thank you Ned
Ned was extremely helpful and managed to get me a discount with the air line as there was some issues which were quickly rectified. a pleasure to talk to Ned
16 July 2026
Reply from Orientvacations
Dear Paul,
Thank you so much for your wonderful feedback!
We're delighted to hear that Ned was able to help resolve the issue quickly and even secure a discount with the airline for you. We appreciate you taking the time to share your experience and are glad we could assist you efficiently. We truly appreciate your support and look forward to assisting you with your future travels!
Thank you once again for your kind words and for choosing us.
Best regards,
Orient Vacations
Kia was efficient and helpful in fixing…
Kia was efficient and helpful in fixing some minor details on my ticket and had prompt responses anytime I had queries.
Thanks for the sorting this out smoothly.
She even called me to ensure that I have received the correct updated ticket. Great service.
15 July 2026
Unprompted review
Reply from Orientvacations
Dear Sumalya,
Thank you so much for taking the time to share your kind feedback.
We are delighted to hear that Kia was able to assist you efficiently and provide prompt support throughout the process. Your appreciation of her attention to detail, timely responses, and follow-up call to ensure you received the updated ticket means a great deal to us.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Ned provided me with excellent customer…
Ned provided me with excellent customer service, reached out to help me book a flight after a flight was cancelled. Gave me a detailed breakdown on the flight details and layovers. Excellent cutomer service
15 July 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for taking the time to share your kind feedback.
We are truly grateful for your kind words and are delighted to hear that Ned provided you with excellent customer service during a challenging situation. It's great to know that he was able to assist you with rebooking your flight, clearly explain the flight details and layovers, and make the process as smooth as possible.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Kia has been very helpful and…
Kia has been very helpful and supportive in my matter. She made everything very easy and clear. I am very happy with her service. Will definitely choose her in future .
15 July 2026
Reply from Orientvacations
Dear Anita,
Thank you so much for taking the time to share your kind feedback.
We truly appreciate your kind words about Kia and are delighted to hear that she was helpful and supportive throughout your experience. It's wonderful to know that she made everything easy to understand and ensured the process was smooth for you.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Good customer service from Kia
Kia was able to get my issue resolved very quickly without issue when I inquired about my missing seat information. She was polite and was quick to confirm what needed to be done.
15 July 2026
Reply from Orientvacations
Dear Peter,
Thank you so much for taking the time to share your kind feedback.
We truly appreciate your kind words about Kia and are delighted to hear that she was helpful and supportive throughout your experience. It's wonderful to know that she made everything easy to understand and ensured the process was smooth for you.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
The service is quite helpful
14 July 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
Kind Regards,
Orient Vacations
Ben is very experienced and always…
Ben is very experienced and always provides practical solutions. He has great knowledge, listens carefully, and knows how to handle challenges effectively. I appreciate his professionalism and the quality of support he provides.
14 July 2026
Unprompted review
Reply from Orientvacations
Dear Himanshu,
Thank you so much for your kind feedback! We're grateful to hear that Ben was able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
Thank you again for choosing us. We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Cyrus the great!
Cyrus was great!
5 star service. Thank you.
Later received cancellation/refund via email.
Who is to blame? Airline, the agency, the website???
Any answers anyone?
Fix the issue here or customers experience will only get worse.
14 July 2026
Reply from Orientvacations
Dear George,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Customer,
Thank you for your feedback. We're grateful to hear that your enquiry was resolved in a single call by Kia. We appreciate you taking the time to share your experience and are glad we could assist you efficiently.
Thank you again for choosing us. We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Easy experience
28 June 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
Kind Regards,
Orient Vacations
Very good for customer service for Ikka…
Very good for customer service for Ikka thanks you
13 July 2026
Reply from Orientvacations
Dear Bobby,
We're delighted to hear that Kia was able to help you with prompt resolution. Providing efficient service and clear communication is something we strive for, and it's wonderful to know Kia delivered that level of support.
Thank you again for your thoughtful feedback. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Orient Vacations
Kia made our phone call experience 5 star
Kia made our phone call experience a excellent
12 July 2026
Reply from Orientvacations
Dear Vasu,
Thank you so much for your wonderful feedback! We're delighted to hear that Kia made your phone call experience an excellent one. Your kind words are greatly appreciated and we look forward to assisting you again in the future!
Kind Regards,
Orient Vacations
Helpful Service
There was incorrect information on my profile. I called in and spoke to Kia. She was extremely lovely and apologetic for the mistake. She contacted the airline and corrected the information and contacted me back within the hour. She was extremely efficient, had good communication skills and more importantly, she solved the problem. Thank You Kia!!!!
12 July 2026
Reply from Orientvacations
Dear Kathleen,
We're delighted to hear that Kia was able to resolve the issue promptly and keep you informed throughout the process. Providing efficient service and clear communication is something we strive for, and it's wonderful to know Kia delivered that level of support.
Thank you again for your thoughtful feedback. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Orient Vacations
Ven is helped alot to book tickets.
10 July 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
Kind Regards,
Orient Vacations
I have a great experience with Mr BEN…
I have a great experience with Mr BEN who assists me a lot , firstly I tried twice to book my ticket but at the last step payment unsuccessful, then MR BEN contacted me and he helped me for this booking very politely. Thanks
9 July 2026
Reply from Orientvacations
Dear Customer,
We are delighted to hear about your positive experience with Mr. Ben. We truly appreciate your kind words and are pleased to know that he was able to assist you with your booking and help resolve the payment issue in a polite and professional manner.
Thank you again for choosing us. We look forward to assisting you with your future travels.
Kind Regards,
Orient Vacations
Amazing !!!
9 July 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We truly appreciate your support and look forward to serving you again soon!
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Asis
We are delighted to hear that you had a quick and positive experience with our service. Your kind words about our response mean a lot to our team, and we are pleased to know that we were able to meet your expectations.
Thank you for choosing us, and we look forward to assisting you again in the future.
Best regards,
Orient Vacations
Helpful and reassuring service
I had a very positive experience with Orientvactions. After making an online enquiry, I received a phone call and the agent was polite, helpful, and very reassuring that the call was legit. They took the time to answer my concerns clearly and made the whole process feel easy and stress-free. I really appreciated their professional and friendly approach.
7 July 2026
Reply from Orientvacations
Dear Claire,
We are delighted to hear about your positive experience with us. We understand the importance of providing a trustworthy, clear, and reassuring service, especially when assisting with travel arrangements. It is great to know that our team was able to address your concerns, provide helpful guidance, and make the process smooth and stress-free for you.
Your kind words and appreciation mean a lot to us, and we will continue striving to deliver the same level of professional and friendly service to all our customers.
Best regards,
Orient Vacations
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