Orbizalia Reviews 2,939

El día 30/4/2025 compre una tablet HONOR MAGIC PAD 2 en la empresa ORBIZALIA.COM, desde el principio fue todo muy confuso y ambiguo, sin número de seguimiento y después de muchos SMS solicitando un número de seguimiento nunca me lo facilitan. A día de hoy, 20 de Mayo, me dijeron que llegaría entre el día 15 y 16 de Mayo y sigo sin saber en que estado está mi producto. La verdad es que para mi está siendo un dolor de cabeza y problemas, me arrepiento un montón haber confiado en ellos como empresa. Veremos donde acaba todo esto.

Item never arrived. Applied for a refund and it was horrendous. I eventually got my refund after 2 months and countless emails but only because my bank intervened on my behalf. Do NOT order from this company. You order at your own peril. Total scammers. A dreadful company.

I had a problem with my phone while visiting Spain so I purchased a new phone on Saturday, August 17th from this company however the next day on Sunday, August 18th my phone stopped working completely so I had no choice but to cancel my order. I decided to buy something from the local store on Monday instead. They sent me a form to fill out after the weekend which I did immediately. They also said that I will get credit in 8-10 business days. While waiting I started reading all the reviews online. I was shocked! I knew who I'm dealing with. I wish I did my homework before I placed my order. After 13 days I decided to file a dispute charge with my credit card company. Nothing happened until September 11th when I received an email from them saying "the refund was issued". THEY LIED of course! I waited almost 2 months to get 830.00 EUR back. These people are disgusting!!! Most reviews are very BAD, no wonder!
DO NOT BUY FROM THEM!

Orbizalia es un fraude. Son ladrones, me han robabdo €320, ni mercancía, ni reembolso.
Todo los opiniones positivos aquí son falsos.
NO COMPRE NADA DE ESTA COMPAÑÍA

Orbizalia is a scam. They are thieves.
They stole €320 euros, no product, no refund.
All the positive reviews on here are fake.
DONT BUY ANYTHING FROM THIS COMPANY!!!

!!Update November 2!!!
el tio ahora me esta amenazando
The guy from Orbizalia is threatening me

!!!Dec update!!!
La policia esta cerca de cerrar esta estafa. Estoy en Madrid hablando con la policia y abogados.
la gente esta sufriendo con los altos costos y facturas y este tio esta robando a la gente trabajadora!!

Terrible communication, fraudulent behavior, links on their website often don't lead anywhere but they keep using the logo. They never returned the money even after me trying for 3(!) months. Their responses are templates. Keep saying they don't know me but they know me very well.

I lost my money on this fraud and don't expect them back. Now I just hope no one else suffers. (even Google removed them from Maps after reporting)

Order 26066 and relevant tickets. I hope it was worth it to keep my money Orbizalia!

Update March 29: After posting this review, Orbizalia reached out to me saying that if I don't remove this review, they won't return the money. Total blackmail!

Update April 18: On March 31 the case was given to administration department together with my bank details. On April 18 the money still didn't arrive.

Update April 26: Money still didn't arrive.

Update May 11: Money still didn't arrive.

Update May 27: Money still didn't arrive.

Update July 28: Money promised to be sent in 10 days.

Update September 18: Money still didn’t arrive.

Update January 21, 2023: After more than a year the money was not returned.

Nice company, good communication and good prices.

Compra de PORTATIL APPLE MACBOOK AIR 13 MBA 2020 SP. GREY M1 16 - 512

Precio insuperable y a los dos dias en casa

Servicio excelente

Ordered a macbook and an iphone 12. Macbook shipped. Iphone did not. They said the transporter lost. They said they would resend it, but they never did. I asked for my money back and everybody went silent. After I shamed them on Twitter, some administrator contacted me and said that the money was scheduled to be paid within a week. Two weeks later, still no payment.
UPDATE: repaid, 3.5 months after initial payment and more than a week after they had promised to pay. But they've paid so I've changed my rating and review. And thanks Orbizalia for having settled it now.

I got an iPhone 12 Mini for about 100€ less than MediaMarkt. According to the website, it should be delivered in six working days. After almost the sixth working day and no notification of it being even shipped, I contacted customer service through email and got a response saying that it was expected to ship a day or two later. On the second day evening, still no shipment, so I got in touch again and get this: customer service forwarded me the email response from my first contact, the one that said it would be shipped in a day or two. The second day indicated in that email has almost passed so I don’t even know why they forwarded me the response that’s no longer even relevant like it was supposed to be an answer. It’s 2am as I post this review so second day has officially passed and no surprise, no shipment. If I had known about the lack of customer support prior to ordering, I would have ordered retail and paid that extra 100€. It’s my fault for shopping bargain. I work in e-commerce myself and I understand customer service gets lots of stupid requests all day that wears them down, but this is your job. I didn’t ask for the shipment to be rushed, I simply asked for an accurate timeframe so I wasn’t sitting home all day waiting for nothing. Maybe find another field of work if you don’t like servicing customers. My advice is to pay a little more and buy from somewhere else. The headache is not worth it at all. Trust the bad, uninvited reviews and don’t risk buying here hoping you’ll be one of the lucky ones.

Muchas gracias Equipo Orbizalia. Vamosssss!!!! Mi IPhone recibido y a buen precio. Volvería a comprar en el futuro al 100%.
Tengo que decir que al principio he dudado en vista a las reseñas negativas, pero he confiado y les he dado un voto de confianza. Trustpilot es un portal validado y contrastado, por lo que he imaginado que hay muchos comentarios negativos-falsos (Puede ser la competencia...) y se tardan en revisar y suprimir, pero acabaran eliminados cuando se contrasten los datos de compra, .... en fin, a mi me ha funcionado y me tomo el tiempo para ponerlo aqui.
He recibido mi IPhone 12 mini 128GB Azul en 7 días. Quito una estrella y doy sólo 4 porqué el servicio de atención al cliente No es rápido/ No contestan a tiempo/No contestan/No diponible por telefono, esto se lo tiene que mirar la empresa si quiere mejorar sus ventas/beneficios, en España en general atención al cliente es pésima, pero en Inglaterra como no tengas un buen servicio de atención no sobrevive la empresa. Hay que contratar mas personal para atención del cliente, seguro que repercute en imagen y valoración y a la larga en el negocio...El jefe lo debe saber pero tendrá sus prioridades...
Mi Valoración:
-Precio: 10
-Tiempo de envío: 7 días, en peninsula son 3 a 6 días laborales según indican.
-Trazabilidad/Tracking: 4, poco visibilidad y se tarda en actualizar. Mi pedido se tiró 6 dias en preparación (es mejor decir : No hay stock/esperando género/ solicitado...)
-Atención al cliente: 2, lo siento pero es un punto a mejorar.. doy un 2 porque la veces que hemos interactuado por telefono o por email el trato ha sido amable pero la disponibilidad es casi inexistente.
-Aparato recibido: 10, nuevo precintado perfecto.
-Garantía: Sin puntuar, no se sabe si será necesario utilizarla

Muchas gracias Orbizalia

I ordered my phone12 and I got it in 3 days!!
Very quickly, perfect! It’s a very good site!!!!

Great service at a great price, only wish they had telephone support

This company responded brilliantly with my order and were very efficient with all information! The main issue I had with this transaction was their courier who told lies saying I had received my item, I HAD NOT!!! They even produced an NIE saying I had signed for it, this was not mine. Four days after they said they had delivered! it appeared at a third party drop off point in breach of the contract you had with them to deliver to my address. I would recommend you stipulate that it is delivered directly to any future clients address.

Good price new iPad.

Quick delivery

Ordered with Orbizalia twice. Once for an iPad and once for an iPhone. Both times the products arrived in about 48 hours from when I ordered. Both in great condition. Great experience (though they could use slightly less bulky packaging - my iPhone came in a box about 10 times bigger than the actual iPhone box. Definitely safely packaged, but just seems like a waste!)

quick and effective communication

I was looking for the 11 for a long time and thought about getting it from Amazon for 70 bucks more. Due to the good reviews here I decided to go for it though. Great service, they sent me the phone right after 1,5 days. Can only recommend