Optimax Eye Surgery Specialists Reviews 

4,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often report feeling completely at ease and relaxed throughout the entire process, noting various aspects of the care were painless. People widely appreciate the professional yet caring attitude of the staff, who are described as knowledgeable and supportive from the initial consultation onward. Many patients have experienced significant positive outcomes, leading to fantastic vision and a substantial improvement in their daily lives, often viewing it as a life-changing result. However, some customers who reviewed the service mentioned specific concerns regarding the consultation process, citing issues like feeling pressured or having concerns about initial eye testing procedures. A few others noted inconsistent experiences with aftercare follow-ups, with reports mentioning problems such as continued eye irritation or lack of support after the operation.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as consistently friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting exceptional experiences from initial consultations... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as smooth, professional,... See more

Product

People report overwhelmingly positive experiences with the product, expressing delight and satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding care and support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ICL (implantable collamer lens) surgery after having detailed, frank and honest surgeon assessment with the laser surgeon. I’m so pleased with every member of staff and the surgery itself is wei... See more

Rated 5 out of 5 stars

Underwent LASIK at the London Finchley Road branch (07/02) after my consultation and pre-checks at Milton Keynes. Dr Jan and the team here were fantastic, very reassuring and professional. Did not fe... See more

Company replied

Rated 5 out of 5 stars

Lens replacement surgery. Still early days, and eyes improving all the time. Very happy with everything so far. Absolutely no pain at all. Staff in Cardiff branch were excellent, and very reassurin... See more

Rated 5 out of 5 stars

When i went for my lense replacement I was so nervous. The staff at Optimax Leeds soon made me feel relaxed and calm. Throughout the procedure they reassured me and kept me calm. I have had 2 follow u... See more


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private Hospital

Written by the company

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 83% of negative reviews

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4.8

All reviews

(4,036)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at optimax in Leeds was… absolutely outstanding

The team at optimax in Leeds was absolutely amazing. They made me feel very relaxed from start to finish. I had lens replacement and I was extremely nervous but the reasured me that the procedure was painless and quick and that it was. 2 days later I can see better than I ever have and I love waking up and not having to put my glasses on while I'm waiting for my eyes to come round so I could put my contact lenses in. 100% best decision I have ever made, I wish I had done it years ago . A massive thank you to the whole team at the Leeds branch for being along side me while I took the journey to a new life of amazing eye sight 😍

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank You Optimax Leeds — Life-Changing LASIK Experience

I recently had my LASIK surgery at Optimax Leeds, and I honestly cannot thank the whole team enough for the care, support and professionalism I received throughout the entire process.

From the very beginning, everyone was so helpful, patient and reassuring. I had quite a few queries before my surgery, and Brishna was amazing in helping me with everything. She always got back to me, answered my questions clearly and made the whole process feel much less stressful.

A massive thank you to Sophie and Tracy, the managers, who were both incredibly helpful, understanding and supportive. Sophie went above and beyond to help me with my payment arrangements, working with me to sort suitable payment dates and making what could have been a stressful situation so much easier. Her kindness, patience and understanding genuinely meant a lot. Tracy also gave me clear instructions before surgery, including making sure I ate and drank beforehand, wore something warm and comfortable, and avoided wearing contact lenses again. This really helped me feel prepared and calm before coming in.

The theatre staff — Claire, Amanda and Joanne — were absolutely brilliant on the day. They made me feel comfortable, explained everything clearly and helped calm my nerves. The whole team were friendly, professional and made the experience smooth from start to finish.

A special thank you to Dr Ahmed, my surgeon, who carried out the procedure. He was professional, reassuring and made me feel like I was in very safe hands. The surgery itself was quick, and the team made sure I was comfortable throughout.

It still feels unreal knowing I don’t have to go back to glasses and contact lenses anymore. My vision is great, and I’m so happy with the results already. It honestly feels life-changing.

Overall, I’m really happy I chose Optimax Leeds. The care, communication and professionalism from Brishna, Sophie, Tracy, Claire, Amanda, Joanne, Dr Ahmed and the rest of the team was excellent. I would definitely recommend Optimax Leeds to anyone considering laser eye surgery.

Massive thank you again to everyone involved. I also hope you all enjoyed the chocolates and flowers — it was just my small way of saying thank you for everything you did for me.

Optimax Leeds, you changed my view — 20/20 dreams really do come true!👓➡👀✨

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Lazer eye surgery

Had lasik eye surgery its was very quick and painless there was slight pressure applied to both eyes that was uncomfortable for about 10 seconds or so,apart form the slight discomfort.,the procedure was successful and i now have driving standard vision. the staff and the location was modern and very clean with free refreshments

1 July 2026
Unprompted review
Rated 5 out of 5 stars

5***

I had Lasek surgery last month at the birmingham branch and everything from start to finish was great! All the staff at this branch from Emily, Andrew, Amy, the optoms and of course the surgeon Dr Samuel were extremely exceptional and I couldnt ask for anything more! Best decision ive made!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Optimax journey. From the moment of steping through the…

From the moment of my first consultation, to going through the door at Optimax Leeds I felt welcomed. The staff were very friendly and reassuring.
I felt my consultation was very thorough and informative and was given my options straight away. I was told that my best option was for lens replacement to remove a cataract and improve vision for my job as a driver. My surgery was carried out within 3 weeks and I am over the moon with the freedom I now have from wearing glasses. I would highly recommend Optimax Leeds.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

72 hours post-op Lasek and Lasik

I am currently 72 hours post-op after having LASIK in one eye and LASEK in the other, and I could not be happier with the care I have received so far.

Michael, front of house at the Finchley Road clinic, made me feel very welcome from the moment I arrived. He even helped arrange a space for my partner to take a quick remote work meeting while I waited to be seen, which was really appreciated.

Dr Neo carried out my initial consultation and surgery. I want to give him a special mention as he was absolutely fantastic. I was naturally quite nervous but he made me feel completely at ease both before and during the procedure. I honestly cannot give him enough credit. He explained everything so well and has managed my expectations for recovery so well.

I was also seen by a couple other members of staff, all of whom were excellent, professional and clearly very well trained. The post-op care so far has also been brilliant, with all medication well packaged, clearly organised and easy to follow.

The cost was also much more competitive compared with Optical Express.

Overall, I would highly recommend the Finchley Road clinic.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Hello my names Sarah’s I had lens…

Hello my names Sarah’s I had lens replacement surgery in Cardiff opitimax recently , from start to finish the whole experience has been fantastic the staff right from beginning were amazing friendly professional the surgeon was lovely I would highly recomend

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Best experience from Optimax Birmingham

Optimax was such a great company to have my LASEK eye surgery from. All the staff were so friendly and made me feel so comfortable. I’d like to especially thank Malcom my surgeon who did a fantastic job. This experience has been life changing and if I could do it again I’d choose him. I’d also like to thank Amrit, Amy, Emily, Jacob and Andrew for being so supportive. Thank you to the team.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic treatment from the lovely Leeds Optimax team.

I received treatment on two occasions at the Optimax Specialist Eye Clinic in Leeds and could not be happier with the care and results.

I underwent Refractive Lens Exchange surgery, followed by a small laser enhancement procedure. On both occasions, the surgeon and every member of staff were outstanding. They were professional, friendly, and genuinely caring, taking the time to explain each stage of the treatment and answer any questions I had.

The whole experience, from the initial consultation through to the aftercare appointments, was excellent. I felt supported and reassured throughout, and the results have exceeded my expectations.

I would highly recommend Optimax Leeds to anyone considering vision correction treatment. Thank you to the surgeon and the entire team for the exceptional care and service you provided.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Optimax Leeds

When i went for my lense replacement I was so nervous. The staff at Optimax Leeds soon made me feel relaxed and calm. Throughout the procedure they reassured me and kept me calm. I have had 2 follow up appointments since the surgery and my eyes are getting better and better. I can see what seams new colours to me I can read and see more things than I ever thought I would. I would highly recommend this team to anyone having the same procedure.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Lense replacement.

I had my surgery at the Leeds branch of Optimax, the staff from walking in to leaving, couldn’t have been more helpful, and if I’ve had to make a phone call to find out anything, they went out of there way to get me the answer to what I wanted. Overall great experience, 👍🏼👍🏼

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I had eye lens replacement at Optimax Leeds…

I had eye lens replacement at Opimax the Leeds branch.IThe first appointment was for test. The receptionists Joanne and Amanda were so welcoming and made you feel at ease. Everything was explained .The telephone consultation with the surgeon which was the following week ,which then Iwas booked in. The surgery went well. I'm so pleased with the results. The aftercare is also great. The price was very reasonable to other companies and there was never no pressure. The service overall was excellent and couldn't fault a thing. Thank you so much to all the staff for everything.I would definitely recommend Optimax.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience with fantastic kind staff :) Thank you everyone. If you are considering having laser eye surgery would really recommend Optimax in Brighton ❤️🙏

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Leeds Clinic- LASIK

I had laser eye surgery last week and the whole process has been 10/10. I had been to a few different companies to compare prices and before even hearing the price of Optimax, I was happy to go with themselves due to all their lovely staff. Nobody was pushy at all and it was made even better when their price was a lot lower than the other quotes I had had. On the day of my surgery the ladies made sure I was comfortable and kept me chatting as they knew I was quite nervous, the surgery itself was over a done with in approx 15 mins. I would 100% recommend to anyone considering laser eye to go to Optimax!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Best decision made. 20/20 vision gained.…

I had struggled for many years with distance vision. I decided to go for lens replacement. I found Optimax, Manchester branch online, booked a consultation and never looked back. After my consultation, I was told I was better suited to LASEK for the left eye only. I went ahead with the procedure and, I am 100% so pleased that I did. My eye sight is AMAZING. A new lease of life gained with no more vision struggles. I went to the Manchester branch and found all staff to be welcoming and professional. My Ophthalmology Specialist, Dr Blas was very thorough in his explanation of my eye surgery. He has performed over 40,000 procedures. I knew I was in great hands. The procedure went well. I was driving, glasses free in 24 hours. My Husband was so pleased with my outcome that he has also had lens replacement. He had worn glasses for 52 years. He has 20/20 vision also. We are both delighted. Thank you to all at Optimax, Manchester for your warm welcoming, expert consultations and a professional experience. I would advise anyone I know to go to Optimax for a consultation if they are thinking of eye surgery. We are delighted. Joanne and Richard Stone ❤️

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent clinics

Excellent clinics, both Finchley and Harley Street, 100% recommend to do Laser eye correction here. Totally worth the money and shout out to a couple of staff really friendly and nice Poonam, Georgia, and Abid.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

First class treatment and outcome!

I had lens replacement surgery in the Cardiff clinic. From my initial assessment to surgery and the aftercare, the service has been first class. Every member of staff has been thorough, professional friendly and caring. From the outset there was no hard sell, I was given a very detailed examination and explanation of of the process and what to expect. The surgery was completely pain free and I felt completely comfortable and well looked after throughout. The outcome has been incredible. Within 3 days my vision unaided is already better than it was with glasses for both reading and distance. I am absolutely delighted with the results. I would have absolutely no hesitation in recommending the procedure and this clinic.Thank you Optimax Cardiff!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience—wish I’d done it…

Outstanding experience—wish I’d done it sooner!
​I was incredibly reluctant to get laser eye surgery and spent the last 10 years sitting on the fence. I finally decided to take the leap, and honestly, I cannot recommend Optimax enough! From the reception team to the surgeon, every single member of the staff was amazing. They truly couldn't do enough to ensure I was comfortable, relaxed, and completely stress-free. They guided me thoroughly through every single step, answered all of my questions, and put any concerns I had completely to rest. If you're hesitant like I was, trust me—you are in the best hands with Optimax.
All I can say is that I can see finally so overwhelmed with the results cant believe i have been wearing glasses for most of my life and how stupid of me to not have done it sooner.
Cant thank you enough to the optimax team

8 June 2026
Unprompted review

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