Optical Express UK Reviews 

Had lens replacement in Great Portland Street with initial contact through the Uxbridge centre. Vina, Saima,Gutfam and Baljit were lovely to deal with, very informative and professional throughout which made the whole experience very easy to navigate. Procedure took less than 10 mins per eye and I didn’t feel any thing. There’s an option of paying up front or having a payment plan which works for everyone. I would highly recommend this procedure as over time it literally pays for itself. I look forward to a life that’s glasses and contact lenses free. Thank you to all the staff involved for making it a lovely stress free experience

My lens replacement surgery at Optical Express was excellent. The customer care was reassuring, well‑organised, and every step was clearly explained. The aftercare felt genuinely supportive. I now have better than 20/20 vision, and the improvement is remarkable. I must say that due to my intolerance to anaesthetic I did find the procedure itself uncomfortable but I still would not hesitate to confidently recommend Optical Express to anyone considering lens replacement.

Went in for a routine eye test and the staff at the Dumbarton High Street branch were very helpful and able to answer any questions.

I had my consultation with Kerry and Junaid at Leeds White Rose Centre branch. The consultation went very smooth and I felt very informed about the whole procedure. Everything was done in a professional manner and the staff there were very lovely. At first I was feeling a bit off about this because it seems very scary but Kerry told me about how she felt about it and how her surgery went and it made me feel more confident and I can’t wait for it happen! I do recommend this branch if anyone is interested in laser eye surgery because I was very informed.

The staff at optical express in kirkintilloch are brilliant, friendly and welcoming, its great dealing with Louise, Colin and Blair, service is fast and great, wouldn't go anywhere else

I’ve been coming to Optical Express since I was a teenager, the team have always been so helpful and when I decided to get laser eye surgery they were delighted for me. Jenny called me after I booked my consultation and talked me through it, on the day she was so informative and has just been so helpful & supportive throughout the whole process, as have the whole team. I couldn’t recommend them more, thanks guys!

Everyone was very personable and professional. Hans me feel welcome and comfortable everything explained clearly and in detail. Very happy!

​I had surgery here on June 13th and at the aftercare appointment the following day diagnosed with flap striae. And told to hqve another apointment 2 days later at my local optical expresswho tokd me the surgeon would need to review it i recived a call 2 hours later to go back to harley street that same day. The surgeon advised waiting four weeks to see if it flattened out naturally. It did not, and several appointments at the local clinic waiting for the surgical team to contact me to arrange an apointment I am now at week six with zero contact from the harley street clinic to arrange the required flap lift.
​The vision in my right eye is significantly impaired its like a piece of sellotape is over it and worse than it was pre-surgery. The lack of proactive aftercare and communication regarding a time-sensitive complication is highly disappointing. I need the clinic to contact me urgently to get this corrected.

Excellent experience at Optical Express Harley Street! Dr. Parmdeep was professional and reassuring, and Yousra was so friendly and helpful throughout my consultation. Everyone made me feel welcome and at ease. Highly recommend!

Taken slightly after my appointment time but staff were polite and friendly with attention to cleanliness of instruments and explanation of costs of new glasses. I did have to ask about discount for over 60’s as I was being offered the money off for being a direct debit customer and the former was a better deal

If you are considering laser or lens replacement surgery I would highly recommend Optical Express. All the staff are extremely knowledgeable, friendly and helpful. Answered all my questions and concerns. The follow up care was also excellent. Thank you 🤩

Very professional,clear ref process and all other aspects of the procedure.

The staff were all so kind and helpful!!! Especially the staff: Clare, Lisa and Carole. Very positive experience!

I was in the st.enoch centre today to collect my glasses. everything went well

Laila was brilliant! Amazingly informative, helpful, funny, and answered tons of questions I had! As was Parmdeep. Really professional. Will be getting dates for lens replacement for October

We met Sue in Stevenage. She was kind and helpful. When we had our second appointment with Sue in St Albans - she was the same. Jack was professional throughout as he did the tests and explained the procedure

Very clear and helpful service today on my visit to consider eye surgery. No stone left unturned regarding questions and information. Definitely recommend

Very efficient and great care by Gemma, highly recommend this optometrist. Thank you so much for assisting me.

Fantastic service from start to finish. Diva in the Aberdeen branch is lovely and very knowledgeable and talks you through everything. Georgina at reception in Edinburgh was also lovely and very reassuring following my procedure. All the staff have been helpful at every step of the way. The procedure itself was nerve racking at first but i was reassured by the nurses and the surgeon and suffered no complications. The only uncomfortable part was the pressure part of the machine they use where your eyes feel like there’s a suction cup on them, but the laser itself was the easy part. The recovery part was not pleasant as you just keep tearing up and your eyes want to naturally close but not painful. Follow up was smooth and I was reassured that my vision is now 20/20 :) thank you to the whole lovely team including some fantastic staff who made sure I was comfortable during the procedure.

Ollie was extremely knowledgeable and put me at ease. The whole process was easy and pleasant. Danielle was a happy, jolly receptionist that was great to be around. I would recommend OpticalExpress.