Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra... See more
Company replied
Everything came as promissed. A little delay due to the fact, that the product did not pass the manual quality control at Bassol Optics, so they decided to order new pair from manufacturer, which is n... See more
Company replied
Even though my concerns about the initial delivery date just bounced off the AI, once a human took over the case, I got proper updates, and the product finally arrived just one day late. The packaging... See more
Company replied
Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bassol Optic
Thank you so much for the AAA+ rating! We are thrilled to hear that you love your glasses and that the shipping was so fast. Enjoy your new eyewear!
Amazing selection of glasses
Amazing selection of glasses, ordered 5 pairs online and kept three. The returns process was simple
Thank you
9 July 2026
Reply from Bassol Optic
Thank you so much for your great review! We are glad you found an amazing selection and that our returns process was simple and smooth for you. Enjoy your three new pairs of glasses, and thank you for choosing us!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that you are completely satisfied with your purchase and had such a great experience with us. Enjoy your new eyewear!
Super fast shipping
7 July 2026
Reply from Bassol Optic
Thank you for the awesome feedback! We are so glad to hear that you received your order super fast. Enjoy your new eyewear!
Reply from Bassol Optic
Thank you so much for the love! We are thrilled to hear that you love your new sunglasses and that the shipment was super fast. Enjoy them! ♥️
Australian customer
This is my second purchase from Basil Optic.
My Bronson Tom Ford glasses are perfect, and arrived very swiftly to Perth, Australia.
13 July 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your second purchase! We are absolutely delighted to hear that your new Tom Ford Bronson glasses are perfect and made it all the way to Perth, Australia so swiftly. Enjoy them, and thank you for being a loyal customer!
Ok,very good!!!
8 July 2026
Reply from Bassol Optic
Thank you so much! We really appreciate your kind words and support!
Reply from Bassol Optic
That is wonderful to hear! We always strive to meet your expectations, and we are so glad we did. Thank you so much for your support!
Reply from Bassol Optic
Thank you so much! We are absolutely delighted to hear that everything arrived in perfect condition and that you love your new glasses! Enjoy them!
I am waiting for an answer to…
I am waiting for an answer to understand when my glasses will be shipped but haven't had any response other than ai and im waiting since almost a week now.
16 July 2026
Unprompted review
Reply from Bassol Optic
Please be assured that your order is on track and will be delivered within the agreed timeframe. Our customer service team is already reviewing your case and will contact you directly prior to delivery to provide a personal update. Thank you for your patience
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much for your feedback! We are absolutely delighted to hear that everything was perfect with your order. We appreciate your support!
Reply from Bassol Optic
Thank you so much! We are very happy to hear that you appreciated our communication and that your order was delivered promptly. Enjoy your new eyewear!
Fast delivery of amazing sunglasses!!!
8 July 2026
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that your amazing sunglasses arrived so quickly. Enjoy rocking them!
Very happy with my purchase!
Very happy with my purchase and glasses! Great communication and with live pictures to see how the lense color looked on frame. The shipping times were surprisingly quick and even contained some extra spare lenses! Will definitely be buying more glasses from this lovely team
8 July 2026
Reply from Bassol Optic
Thank you so much for this amazing review! We are absolutely delighted to hear that you are so happy with your purchase and glasses. Sending those live pictures to help you see the lens and frame combination is exactly the kind of personalized service we love to provide!
We're also thrilled that the shipping was surprisingly quick and that you enjoyed the extra spare lenses. Thank you for your support, and we can't wait to welcome you back to our shop in the future!
Only thing I suggest
Only thing I suggest, ask the Client if they prefer a signature release.
6 July 2026
Reply from Bassol Optic
Thank you so much for this great suggestion! We really appreciate your feedback, and we will definitely take the signature release option into consideration to make our delivery process even more convenient for our clients. We hope you enjoy your purchase!
Genuine product, fast delivery
Genuine product, arrived in a few days. Only minus: UPS demanded a signature from me, myself and I at home delivery. My wife wasn't even allowed to sign while I was not at homd. After negotiating she managed to sign and receive the parcel. A bit strict in my opinion..
6 July 2026
Reply from Bassol Optic
Thank you for your 4-star review and for confirming the authenticity of the product and our fast delivery!
We understand that the courier's strict signature policy can be inconvenient, especially when a family member is home and ready to receive the package. While we request secure delivery options to ensure your valuable items reach the right hands safely, we agree that some flexibility from the courier makes things much easier.
We are glad your wife was eventually able to collect the parcel, and we truly appreciate you sharing this feedback so we can keep monitoring our shipping partners' service. Enjoy your new purchase!
Efficient and quick
The purchase and delivery service were painless. The entire process took bout three day. Got my YSLs and I am LOVING THEM. Thank you 🙏🏼
6 July 2026
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that your experience was so smooth and that your new YSLs arrived in just three days. Enjoy rocking them, and thank you for your support! 🙏🏼
My first order took a while to…
My first order took a while to complete, but I'm completely satisfied with the result. After the company received my order, delivery was prompt.
27 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your feedback! We are so glad to hear that, despite the initial wait, you are completely satisfied with the final result and that the delivery was prompt once processed.
We truly appreciate your patience and your support! Enjoy your purchase!
Reply from Bassol Optic
Thank you so much! We are absolutely thrilled to hear that everything was perfect for you. We truly appreciate your support and hope to see you again soon!
Reply from Bassol Optic
Thank you so much! We are thrilled to hear that your experience was fast, trustworthy, and exactly as you expected.
We truly appreciate your support and look with pleasure to your next visit!
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