Open Air Cambridge 

I have had a Bad Experience with Open Air Cambridge when purchasing on-line. They have not responded to my emails regarding the Nordic Poles I purchased in late November 2021. This was a Christmas present for my wife, so at Christmas I found that the Leki straps were to large, so I sent an email requesting whether these could be replaced with the smaller size.

A further 2 emails were sent in January 2022 before I got a response, this response only stating that they were very busy and had not received my initial emails.
I then replied to this email attaching a copy of the previous emails. But again I have had no response.
If I had known that I would have this poor response I would have returned the Nordic Poles immediately.

I would advice anyone not to use there on-line ordering service, unless you are able to walk into their Cambridge shop.

Try to contact customer service. Hours for calling are 10am to 2pm rings and rings then you get cut off. Email contact response is greatly over 48 hours then not resolved. Wanted to give zero stars. Customer service does not mean anything to this company. They would rather cancel the order and leave you waiting for your refund, than contact you, the customer to resolve any issues. Won't be using this company again.

Superb service, pillow very comfy recommended.

Items as expected, Good company to deal with and very responsive to any queries I had with my order. It was also the best price available on the web at the time for the product I ordered. Delivery was spot on too.

Excellent price for the item.
It came super fast and really well packaged.
Great customer service.

Extremely pleased with the Suunto compass I bought for a superb price. Have not used yet but looking forward to using this soon.
It has all I need plus more, and it was the competitive price which drew me to buy.

the shoes arrived as described, well packaged and on time. I didnt quite get the size right so had to send them back but the returns process was painless, will be buying again when the correct size comes back in stock.

Purchase a nice winter jacket online. I used click and collect. When collected I could test it before leaving.

I enquired about hiking boots, although I didn’t buy a pair at the time, I was impressed by the knowledge of the member of staff and their professional advice on make the correct choice.

What a great little shop. I hope they get to expand more, after covid!

Great service. Fantastic price, arrived quickly and well packaged. Will use again.

very quick and efficient to send order which arrived exactly when they said

Good product from a top name at an excellent price and delivered promptly.

Quick delivery, right size, great price. No issues.

Great advice on the phone. Will definitely buy from this shop again. Nice one.

Although unfortunately this time I had to return the item as it did not fit, the whole customer service process, delivery and speed of refund was excellent.
I will definitely be buying from this company again.

Excellent price and service. Jacket delivered free next day by DPD. Returning customer and will certainly use again. Very happy with my purchase.

Great product. Prompt delivery

Service, quality and price, all excellent. Thanks.

Very fast delivery and an easy and prompt return when the sizing was not quite right (posted it Monday had a refund by Wednesday).

Ordered in the morning and arrived a day later! Great service