The Open University Reviews 

1,236
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 362 reviews, reviewers had a great experience with this company. Many people found the overall user experience positive, highlighting the well-structured and user-friendly platform and materials. Customers appreciate the flexibility to fit studies around work and family life, supported by an excellent structure. Reviewers frequently praise the staff and tutors for their helpfulness, kindness, and professional support, often noting the high quality of courses. However, some customers also noted dissatisfaction with the staff and tutors, citing issues with communication, perceived lack of engagement, and inconsistent feedback. A few other people also felt that the platform lacked flexibility in module scheduling and found the user interfaces difficult to navigate. Additionally, some reviewers experienced systematic issues, delays in results, or felt unsupported and ignored regarding their concerns.

What people talk about most

Staff

Customers had ambiguous experiences with staff, with many praising tutors and lecturers for being supportive,... See more

User experience

Consumers find the user experience to be positive, with many praising the flexibility and well-structured... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration and... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing deep disappointment and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the high quality of online learning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 4 out of 5 stars

Really love the module content. I find it easy to follow. To improve I would suggest more continuity with tutor marking as i found over the years some tutors mark fairly but i found some are a little... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 5 out of 5 stars

Best experience in my life. Really well structured, very user friendly, my tutor Christine Prudhoe (the best). As a neurodivergent learner, my attention wonders. OU kept my attention, as tutorials are... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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4.0

All reviews

(1,236)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend this course.

I was very pleased with OU and RPS Digital course, I have been a Photography for many years. Have lots of experience in Analogue photography, and had outdated Digital camera which i used to use on holidays. However after completing the 10 week course to upgrade my Digital camera and Lens. due to releasing its limitation. I am much more confident since taking the course in the technical and understanding of Digital Photography. I did really like the assignments every week it made you go and take photographs using everything you had learnt that week.

18 October 2025
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Reply from The Open University

It's great to hear that you've gained confidence and technical understanding in digital photography throught this short course. We appreciate your feedback on the assignments and how they helped you apply what you learned.

Rated 5 out of 5 stars

Excellent learning materials and support throughout!

I completed a Bachelor's degree at the OU in online part-time study and received excellent support concerning health related adjustments I needed.
I can unreservedly and fully recommend the OU as an excellent place to study for a full-time worker with a busy work life schedule!
Thank you!

7 April 2026
Unprompted review
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Reply from The Open University

We're happy to hear that you had such a positive experience with the OU, especially the support you received. Thank you for recommending us to busy, working students!

Rated 4 out of 5 stars

Superb experience

Well organised, structured, easy to follow, great tutors and cohort

14 January 2026
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Reply from The Open University

Thank you so much for your kind words! We’re really glad to hear you had a great experience.

We appreciate you taking the time to share your feedback.

Rated 2 out of 5 stars

Open uni are fine

Open uni are fine, the open college of arts are really bad. Shockingly bad.

5 February 2026
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Reply from The Open University

We appreciate your feedback and regret to hear that your experience was not what we aim for. We'll feed your comments back, but if you would like to share more information to help the continuous improvement of OCA, please get in touch with your student support team.

Rated 5 out of 5 stars

A great experience from start to finish

I have just finished a 2 year MA in Art History with the OU, and attended Graduation last weekend. I can honestly say that it was a brilliant experience from start to finish. Having always loved art, I had the opportunity to take a break for studying, and chose a Masters degree in a subject which I enjoyed but had never studied. Year one was incredibly tough, but the course notes, tutorial support, and essay feedback are brilliant. I found year two a little easier, simply because I knew better what was expected, and had learned how to construct essays and carry out research better. It was a wonderful experience, and I feel very happy to be part of the OU community. It is a great institution.

28 March 2026
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Reply from The Open University

We're glad you enjoyed your Art History MA. It's great to hear that our materials and support helped you succeed. We appreciate you sharing your journey and are so happy you feel part of our community. Thank you for your feedback, and congratulations on your graduation.

Rated 4 out of 5 stars

Well laid out course material

Well laid out course material. Good weekly pace and well explained

2 January 2026
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Reply from The Open University

We're glad the course material and pace worked well for you. Thanks for your feedback.

Rated 5 out of 5 stars

Experience of being a student at the OU.

Good learning materials and a brilliant, kind, supportive and accessible tutor.

1 April 2026
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Reply from The Open University

We're glad you found the learning materials helpful and the tutor supportive. Thank you for your positive feedback!

Rated 5 out of 5 stars

Access Course completed in 2025

I completed an access course in 2025 and thoroughly enjoyed it.
I passed, I am now looking forward to studying for my dream degree in October on a part time (over 6 years)
basis, dreams really do come true.
Im disabled so the open University is ideal as i can study from home.

31 March 2026
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Reply from The Open University

We're so glad you enjoyed the Access course and that it has led you on to a qualification with us. We wish you all the best in achieving your dreams through studying with us.

Rated 5 out of 5 stars

Very much worth the effort.

From the start, I have been treated with respect. Whilst my degree journey is as a very late starter, my experience of the OU has been invariably positive. The materials,both online and printed, are clear and informative. As I move on to the next stage of my studies, I'm happy that the support available from Student Home will help me realise my goals.

7 April 2025
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Reply from The Open University

We're happy to hear that your experience has been positive. We're glad you found your materials clear and informative, and that you welcome the support of our teams. Thank you for your feedback.

Rated 5 out of 5 stars

Positive benefits of OU studies.

Hi, what I like about the OU is that there is guidance all the way through the studies, either through student support or through a tutor, who are always willing to help with any problem that manifests. Students are able to ask for help if they lack understanding of an assignment, and the feedback is not only constructive, it is always very positive. Thank you OU!!

31 March 2026
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Reply from The Open University

We're happy to hear that you've found the support provided throughout your studies so positive. It's great to know our tutors and student support have helped you. Thank you for your feedback.

Rated 1 out of 5 stars

Not an inclusive, supportive University for disabled students

Been with the Open University for two years. The first year was excellent, and I was very well supported. This academic year, however, is a different story. As a disabled student needing additional support, I was not provided with it at the start of my course, which caused delays in successfully starting the course module.
The tutor for my course was generally crass, abrupt, and unsupportive from the start. The most embarrassing and disrespectful thing the tutor did was to embarrass me in a recorded session. The tutor also forgot to attend her own tutor group session!
Some learning materials are not easy to comprehend and my response from my tutor was to look up videos on Youtube than to offer support herself or other areas of the Open University website

31 March 2026
Unprompted review
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Reply from The Open University

We're really sorry to hear this was your experience. We have reached out to you via Trustpilot for more information so we can direct your comments to the right team. Please do contact your student support team if you would like to discuss this further.

Rated 5 out of 5 stars

Fantastic

Fantastic ! Really loved studying here and my tutor Helen was the best, very helpful and kind

4 December 2025
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Reply from The Open University

We're glad you enjoyed your experience. It's great to hear that your tutor was so helpful and kind. Thank you for your feedback.

Rated 2 out of 5 stars

Poorly supported attempt at education

After paying so much for a course from the Open University I would have expected some actual interaction from the course staff. I would say tutor, but there wasn’t one. The only feedback you get for the whole course is IF your fellow students choose to provide it. Most of the help and advice given also comes
From your fellow students.

I have also done courses provided by Cornwall Adult Education and they were cheaper, had a tutor to help guide and advise when needed.

If this course is an example of University education then I will not be back.

12 March 2026
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Reply from The Open University

We appreciate you sharing your experience. We're sorry to hear that the course didn't meet your expectations regarding tutor interaction and feedback. We value your feedback, and we will pass this feedback on to the faculty team.

Rated 5 out of 5 stars

I had an excellent experience with OU

I had an excellent experience with The Open University, they made every effort, at their own expense, to accommodate my mobility and mental health issues. They provide a quality service that can't be beaten. I would recommend OU to anyone who would like to study. (It was longer ago than 2025 but the calender would only go back that far).

26 March 2025
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Reply from The Open University

Thank you for taking the time to share your experience. We're really pleased to hear that The Open University was able to support your mobility and mental health needs and provide a high-quality service.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

Extemly helpfull

Extemly helpfull. Great bunvh of people.

26 March 2026
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Reply from The Open University

Thanks for your positive feedback. We really appreciate you taking the time to share this.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Tutors are unhelpful and don't care at…

Tutors are unhelpful and don't care at all. Poor and contradictory feedback and no attempts to explain anything more clearly when asked. Waste of time and money.

8 March 2026
Unprompted review
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Reply from The Open University

Thank you for taking the time to leave your thoughts. We're sorry to hear you haven't had the high-quality experience we aim for.

We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey. We have reached out to you via Trustpilot for a bit more information to help us feed your comments back to the right faculty area.

Rated 4 out of 5 stars

I have gained most of my qualifications…

I have gained most of my qualifications through the Open University. It has been great for me because I can do the work where and when I want. I am not constrained to a specific time or place. The downside is that there is a lack of human contact. Online only interaction is not ideal. I found this difficult in the first year of my MA in Creative Writing, where it is important to bounce ideas off other people.

2 October 2025
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Reply from The Open University

Thanks so much for sharing your experience. We’re really glad the flexibility to study where and when it suited you worked well.

We appreciate your feedback about the online learning experience. It can feel different for everyone, particularly when you’re used to more face-to-face interaction. Alongside tutor support, we also have dedicated student support teams and active forums where many students connect and share ideas throughout their studies.

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

I'm very grateful for all their hard…

I'm very grateful for all their hard work and he amazing value they provide!!

3 March 2025
Unprompted review
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Reply from The Open University

Thanks for your positive feedback. We really appreciate you taking the time to share this.

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