The Open University Reviews 

1,231
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers had a great experience with this company. Customers appreciate the flexibility to tailor learning to their lifestyle, fitting studies around work and family life, and the opportunity to work with other students even in an online setting. Many people found the learning materials to be of high quality, thorough, and easy to follow, with an amazing and accessible platform. Reviewers frequently highlight the excellent support structure, with tutors and student support teams being very helpful, knowledgeable, and always willing to assist. However, some customers also noted issues with staff and tutors, describing them as sometimes unhelpful, impersonal, or lacking in subject knowledge, which led to feelings of being unsupported. There were also mentions of the online portal not being user-friendly and a lack of flexibility in module and assignment dates, making it difficult to start things ahead of time.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the brilliance and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting it as rewarding and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support structure and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high standard of courses, lecturers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 5 out of 5 stars

Everything! The Open University is an incredible place to increase your knowledge, gain meaningful qualifications and has a great support structure enabling people from all ages and walks of life to t... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied

Rated 3 out of 5 stars

Standard of teaching is low and offers little value. However, library is very well resourced and helpful. Was unable to book tutorials on my last module due to an IT error. Reported it but was ig... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,231)

332 reviews in the last 12 months

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Rated 5 out of 5 stars

Studying with the Open University has…

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity to work with other students even though the studying is online. I made some very nice friends. My recommendation is to get online and enrol, you really won't regret it.

3 June 2026
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Reply from The Open University

Thank you for sharing your experience.

It’s great to hear that you found your studies enjoyable and felt well supported throughout. We’re especially pleased to hear that you were able to connect with other students and build friendships along the way.

Rated 5 out of 5 stars

This has given me freedom to study…

This has given me freedom to study again and explore learning and I believe the opportunities are there for me to achieve and contribute to society

3 June 2026
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Reply from The Open University

Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Prompt replies from tutors

Prompt replies from tutors, good feedback on assignments with timely turnaround

6 May 2026
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Reply from The Open University

We're glad to hear you had such a positive experience with the OU.

Rated 4 out of 5 stars

There's never a better time to begin.

I have been studying for a second time in order to bring my skill set upto date with current expectations within my industry.
I'm a member of the institute of enginerring and technology. I'm also looking to become proffesionally registered as an incorporated engineer.
I choose to study the bachelor of honours degree Q65. I have found that by adopting a formatted and structured course has benefits over an open degree, such as industry wide accreditation.
I'm a good way off completion, nevertheless, my journey so far has been both challenging and rewarding. I tend to use the written materials and work through the activities without the use of my tutor. However, I will disçuss problems when necessary. I attend most of the tutorials, as they give me confidence that I'm on the right track. One of the biggest challenges is managing my time effeçtively, I just try to use the little and often approach, rather than trying to complete it all in a couple of days.
Since I work part time, I find that many activities clash with my study time, so a bit of self imposed discipline is required.
The module content is well written and provides sufficient examples to support understanding of the materials and methods. Its great to see how what I'm studying is used in the wider context of engineering.
Study should be an enjoyable experience, and though I've studied in the past, at degree level, with the OU, this time around has been more rewarding.
I hope that most of you are enjoying the experience too, I don't consider myself as an academic, but my results suggest otherwise.
When I left school, in 1974, I had little by the way of education. Besides gaining a full apprenticeship early on, I have tried to maintain my employability through work experience, in house training and personal study.
Good luck. Ian

2 June 2026
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Reply from The Open University

We really appreciate you sharing your inspiring journey with us. It's great to hear how your course is helping you update your skills and pursue professional registration. We are glad the module content and tutorials are proving beneficial, and we admire your dedication to managing your time effectively. Thank you for your positive feedback!

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience studying with The Open University. The course materials are well structured, easy to follow, and flexible enough to fit around work and family commitments. The tutors have been supportive and responsive whenever I needed help, and the online learning platform is straightforward to use. The university provides excellent opportunities for personal and professional development, and I would highly recommend it to anyone looking to further their education while studying at their own pace.

2 June 2026
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Reply from The Open University

We are so pleased to hear about your very positive experience with us. It is great that our course materials, tutors, and online platform have supported your personal and professional development. Thank you for your recommendation.

Rated 1 out of 5 stars

horrible

One star as had experiences as a student of being treated appaulingly badly, was never resolved. Punishment raquets for questioning things, things swept under the carpet. Some rude staff hiding in the authority of academia who would not get away with what they do in the real world. Ironically the false image of the university is littered with 'let us know' and 'your feedback matters' to us. As overcompensation for being seen in the past as too easy it has become an overcomplicated, long winded and laborious version compared to brick universities who offer the same degree without the song and dance routine

2 June 2026
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Reply from The Open University

We appreciate you sharing your experience with us. We are sorry to hear you have not had the experience we aim for. We will certainly pass this on to the faculty you studied with. Please be assured your feedback is valued.

Rated 5 out of 5 stars

good resources.

good resources.
helpful
quality

2 June 2026
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Reply from The Open University

Thanks so much for your positive words.

Rated 2 out of 5 stars

My experience with The Open University… A Stressful and Demotivating Learning Experience

My experience with The Open University has been deeply disappointing. The biggest issue is the level of stress and uncertainty students face throughout the assessment process. The university's review and investigation procedures can take a very long time, leaving students in a state of anxiety without clear timelines or transparent communication.
What I found particularly frustrating was the lack of clear information about the criteria and circumstances under which submitted work may be referred for additional scrutiny. Students are often left unsure about what is expected of them and what might trigger a review. This uncertainty creates significant psychological pressure and makes it difficult to focus on learning.
Instead of encouraging students to stay motivated and engaged, the prolonged review process can reduce confidence and enthusiasm for continuing with studies. The stress associated with waiting for outcomes can also affect the quality of future assignments, as students may become overly cautious, discouraged, or lose motivation altogether.
I believe the university should improve transparency around its assessment policies, provide clearer guidance on review procedures, and ensure that investigations are completed within reasonable timeframes. A more supportive and student-centered approach would help create a healthier learning environment and allow students to focus on their education rather than prolonged uncertainty.

2 June 2026
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Reply from The Open University

We understand how worrying it is to have an assessment referred for potential academic misconduct and the anxiety this can cause. You have raised some important points about being clearer about what is expected of students, and how we should be more transparent in our communications when an assessment is referred. We have passed your feedback to the relevant teams.

As you’ll appreciate, we do need robust processes in place to ensure students maintain high standards of academic quality. These investigations are carried out manually and on a case-by-case basis and can take some time to resolve. Thank you for your patience - our team will come back to you as soon as possible.

Rated 5 out of 5 stars

Learning was personalised and tutors…

Learning was personalised and tutors are well experienced in promoting good learning.

2 June 2026
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Reply from The Open University

Thanks for your review, we're glad to hear your tutors have been able to support your learning so well.

Rated 5 out of 5 stars

Tutors are very good

Tutors are amazing, the modules are well organised and overall the staff is very helpful.

1 June 2026
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Reply from The Open University

We're glad you enjoyed your experience. Thank you for your kind words!

Rated 5 out of 5 stars

Very good university

Very good university, there are lots of help if you needed, Very good syllubus.

2 June 2026
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Reply from The Open University

Thanks so much. We're glad you enjoyed your experience.

Rated 5 out of 5 stars

The assistance and the understanding I…

The assistance and the understanding I get everytime I need it from the Open University is incredible. It makes me feel heard, supported and motivates me to continue. From the assistance on the phone to the tutors, I respect their work and their kindness, and I feel happy I study with the Open University.

2 June 2026
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Reply from The Open University

We're so happy to hear our support makes you feel heard and motivated. Your kind words will mean a lot to our teams.

Rated 4 out of 5 stars

The constant availability of my tutor

The constant availability of my tutor is the main reason I manage to complete T192 successfully.
I commend the professionalism of the instructor during the lessons and the availability of learning materials.

12 March 2026
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Reply from The Open University

We're really glad to hear our tutor's availability and professionalism helped you succeed. We appreciate your kind words!

Rated 5 out of 5 stars

I loved studying at Ou for 3 years

I loved studying at Ou for 3 years! The platform is amazing, all modules easy to access and understanding. Plenty of exercises. A huge library as well.
Tutorials are my favourite as always helped me a lot. Quality of the modules are amazing! I would totally recommend studying with them.

2 June 2026
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Reply from The Open University

We're happy to hear you enjoyed your three years of study with us. We appreciate your kind words about our platform, modules, and tutorials. Thank you for recommending us!

Rated 5 out of 5 stars

Excellent- I've been studying with the…

Excellent- I've been studying with the OU since 1980 and attained a range of qualifications. High quality teaching resources which has had a positive impact on my own career in education.

20 May 2026
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Reply from The Open University

We are so pleased to hear about your positive experience and the impact on your career. Thank you for your continued dedication over the years!

Rated 3 out of 5 stars

I find it difficult to recommend the…

I find it difficult to recommend the OU, the customer experience is poor, and the tutors are very good and kind and all, but they are clearly ran ragged. Staffing is something the OU does not seem to take seriously and overwork and standards & working conditions for staff are awful.
If you like learning in a meat processing plant as a piece of meat, the OU is a place to be (with that said all higher education is a feeder belt these days)
The interfaces are annoying to use so the first order of business is to fully learn the web interface and its nik naks- do not put that off!
As with any higher education you get out what you put in, but the overwhelming experience feels real distant.
The books and resources you are given are adequate

1 June 2026
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Reply from The Open University

Thank you for your review. We will certainly pass your feedback onto the appropriate teams.

Rated 5 out of 5 stars

Just finished my first year of cyber…

Just finished my first year of cyber security. The course is time-demanding if you want to complete it as a full-time schedule. But I am happy I started. 37 y old.

2 June 2026
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Reply from The Open University

We're happy to hear you're enjoying your first year. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Fab Online University

Almost at the end of my Law degree. The OU excel at online learning. They constantly strive to update the student learning environment and experience. Had some fab tutors. Great web module platform. Would highly recommend.

2 June 2026
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Reply from The Open University

It's great to hear about your positive experience. Thank you for your kind words and recommendation.

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