The earrings are fabulous and they are very responsive when you reach out. The only reason I didn't do five stars was shipping issues. To be fair, I placed the order in early December and although it... See more
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Review summary
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Based on these reviews
The jewelry I ordered is well-made and beautiful. I will definitely make these pieces part of my daily routine. The only disappointment was due to me choosing an incorrect size — when I reached out t... See more
Company replied
We discovered OOTDY by accident looking for some K Drama jewelry. I ordered three pieces as a first try, two types of earrings and a ring, for my wife. I thought the items were well made, exactly as... See more
Company replied
I’ve had such a great experience with ootdy! I’m so glad I found them. I bought three pieces. They are all beautiful - great color, weight and shine. The ring and earrings were smaller than I had want... See more
Company replied
Company details
Written by the company
OOTDY: Handcrafted fine jewelry for your #OOTD. High-quality, stylish, and timeless pieces that are accessible to all. Free Shipping on $100+!
Contact info
United States
- contact@ootdyjewelry.com
- www.ootdy.com
4.3
Excellent
158 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OOTDY
Dear Maricruz,
Thank you so much for your kind words! At OOTDY, we’ve always been committed to providing users with high-quality products and satisfying services. We truly appreciate your support for OOTDY—it means a lot to us! We look forward to welcoming you back again soon. Wishing you a wonderful life ahead! 🌟
Warm regards,
OOTDY Team
Reply from OOTDY
Dear Kay,
Thank you so much for your feedback!
We’re delighted to know you’re enjoying the product and that the quality has impressed you. It’s always rewarding for our team to hear that our pieces are being well received.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again for more items you’ll love.
Warm regards,
OOTDY Team
From the moment I placed my order it…
From the moment I placed my order it was a good experience. I wanted this ring for awhile and I ordered it. Absolutely love it. Good quality. True to size. I would definitely order again!! Most online shopping doesn’t go this smooth. Delivery was very fast! Thank you!!
13 April 2026
Unprompted review
Reply from OOTDY
Dear Sherri,
Thank you so much for sharing your experience with us!
We’re truly happy to hear that everything went smoothly from order to delivery, and even more so that you love your ring. It means a lot to know the quality and sizing met your expectations, especially for something you had been wanting for a while.
Your kind words are deeply appreciated, and we’re so glad we could make your online shopping experience an easy and enjoyable one.
We look forward to having you shop with us again in the future!
Warm regards,
OOTDY Team
Scam return policy
Ordering from this shop was smooth and initially looked very promising, but unfortunately it ended up being a real disappointment.
The earrings themselves were not as described or shown in the photos. They look quite cheap and very simple in reality, without any of the sparkle or shine that was advertised. In person they appear pale and underwhelming, and honestly not worth the price.
The biggest issue, however, is the return process. It is extremely customer-unfriendly. You have to pay for the return shipping yourself, which in my case cost 12 EUR, and on top of that they deduct an additional 6 EUR “processing fee” just to check the return. So for a ~70 EUR purchase, you can easily lose almost 20 EUR if you decide to return the item. That feels excessive and very frustrating.
It’s worth mentioning that customer service did respond in a polite and timely manner, which I appreciate.
However, the return policy itself is so inconvenient and costly that it makes the whole shopping experience feel unfair and discouraging.
14 April 2026
Unprompted review
Reply from OOTDY
Dear Katerina,
Thank you for taking the time to share such a detailed and thoughtful review—we truly appreciate it.
We’re very sorry to hear that the earrings did not meet your expectations in terms of appearance and overall value. We completely understand how disappointing it can feel when a product doesn’t match what you had hoped for. Your feedback regarding the Round Sapphire Huggies has been carefully noted, and we will be sharing it with our product team for further review. We will also make sure the returned item is inspected thoroughly so that your comments can lead to real improvements.
We also hear your concerns about the return process. We understand how the costs involved can feel frustrating, and we sincerely appreciate you taking the time to share your perspective with us. Feedback like yours is incredibly valuable—it helps us identify areas where we need to do better and continue improving the overall experience we provide.
At the same time, we’re glad to know that our customer service team was able to support you in a timely and polite manner, and we will continue striving to deliver that level of care.
We truly regret that this experience did not meet your expectations, and we sincerely hope you might consider giving OOTDY another chance in the future. Your trust means a lot to us, and we are committed to doing better.
Sincerely, apologize,
OOTDY Team
I came across this website via…
I came across this website via Instagram and loved the product I saw. I purchased the ring and absolutely love it. I purchased the round mixed metal ring. The quality of the ring is very good. The ring is heavy and made of good quality. I will definitely purchase more from this website as the quality is superb!
31 March 2026
Unprompted review
Reply from OOTDY
Dear Yolanda,
Thank you so much for sharing your experience with us! 💗
We’re truly delighted to hear how much you love your ring and that the quality met your expectations. It means a lot to us that you found us and chose to give our products a try.
We will continue designing and creating more high-quality pieces with a wide variety of styles, so our customers always have something special to choose from.
We’re really looking forward to welcoming you back again soon!
Warm regards,
OOTDY Team
I was disappointed
I was disappointed. The earring I ordered arrive fine and were lovely. However they were so small and didn't open enough to put in my ear. I tried both sides for a while and never got them in. When I wanted to return it was days between responses and what should have been an easy return took a long time and more effort on my part than it should. While I appreciate the options for returns it shouldn't have taken a week to iniatiate. They also don't post negative review on their site. I tried twice to post a review on their site for those earrings and they were never published. When I looked at all their items I see they only post 4 and 5 start reviews- there is no way I'm the first person to not like what i received.I hate dishonesty in a company- I would have been willing to try other items but the experience put me off from purchasing from them again.
6 April 2026
Unprompted review
Reply from OOTDY
Dear Shawn,
Thank you for taking the time to share this feedback. We’re very sorry that your experience with us left you feeling disappointed.
We’re glad to hear the earrings arrived safely and that you liked how they looked, but we’re sorry they were smaller than expected and difficult to put on comfortably. We understand how frustrating that must have been, especially after trying multiple times.
We also sincerely apologize for how long it took to get your return started. A return should feel straightforward and timely, and in your case, it clearly did not. We understand your frustration and agree that this process should have been easier.
We’re especially sorry to hear your concerns about honesty and trust. That is never the impression we want to leave. Reviews submitted to our site do go through a moderation process, but we do not want any customer to feel that their feedback is being ignored. Your comments are important, and we take them seriously.
We appreciate you bringing this to our attention. Feedback like yours helps us see where we need to do better, both in product communication and in customer support. We’re sorry we let you down on this order.
Best Regards,
OOTDY Team
Excellent customer service
Excellent customer service, attentive and timely.
9 April 2026
Unprompted review
Reply from OOTDY
Dear Valeria,
Thank you so much for your kind words! At OOTDY, we’ve always been committed to providing users with high-quality products and satisfying services. We truly appreciate your support for OOTDY—it means a lot to us! We look forward to welcoming you back again soon. Wishing you a wonderful life ahead! 🌟
Best Regards,
OOTDY Team
I’ve had such a great experience with…
I’ve had such a great experience with ootdy! I’m so glad I found them. I bought three pieces. They are all beautiful - great color, weight and shine. The ring and earrings were smaller than I had wanted. I received quick and very generous resolution for both. I will definitely be a return customer!
8 April 2026
Unprompted review
Reply from OOTDY
Dear Valerie,
We truly appreciate you sharing your experience with us! 💗
It’s wonderful to hear that you’re happy with the color, weight, and shine of your pieces, and that overall they met your expectations. We’re also glad our team was able to provide a quick and supportive solution regarding the sizing—it’s important to us that you end up with pieces you truly love.
Thank you for giving OOTDY a try and for your kind words. We’re so happy to have you with us and look forward to welcoming you back again!
Warm regards,
OOTDY Team
Beware shoppers
Beware shoppers. I would not recommend this site. Customer service is real bad, they don’t even have a telephone number to talk to someone live or a Chat App. Shipping is very shady too. It seems like advertise legit jewelry but where does it actually come from?
3 April 2026
Unprompted review
Reply from OOTDY
Dear customer,
We’re truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience caused.
At the moment, we do not offer phone or live chat support, and we understand how this may be inconvenient. We truly appreciate your feedback and will take it into consideration as we continue to improve our customer service experience.
We also completely understand that shipping delays or uncertainties during transit can feel frustrating and concerning. Please rest assured that we are here to help resolve any issues as quickly as possible.
Our official customer support email is contact@ootdyjewelry.com. We kindly invite you to reach out to us directly, and our support team will respond within 24 hours to assist you with any concerns and provide the best possible solution.
We truly hope to have the opportunity to make things right and restore your confidence in us.
Warmest regards,
OOTDY Team
Very cute earrings!
I ordered five earrings and kept two. The process was really easy to return the three pairs and customer service was very attentive.
1 April 2026
Unprompted review
Reply from OOTDY
Hi Doris,
Thank you for sharing your experience with us!
We’re so glad to hear that the return process was smooth and convenient for you, and that our customer service team was able to support you attentively throughout. Making exchanges and returns simple is something we truly care about, so it’s wonderful to know it made a difference.
We really appreciate your support and hope you continue to enjoy the pieces you kept!
Warm regards,
OOTDY Team
My new favorite jewelry
I have ordered about 15 different items, mostly earrings from OOTDY. I love the quality, styles, & comfort. I have had a couple minor issues, both resolved to my satisfaction with excellent solutions and top notch, personal, customer service. My most recent transaction & the manner which customer resolved it was EXCEPTIONAL. I wanted to try a pair of the flat back earrings. I loved the earrings, but as much as I tried I could not coordinate my hands putting the earring in from the back. OOTDY resolved the issue by letting me keep the earrings, issuing a store credit for the cost of the orginal order, only deducting $15! I used the credit on a different style earring for myself & gave my 20 year old granddaughter the flat back earrings. That is a HUGE win in my book. I would also mention I have ordered the mystery box 3 different times (I'm a sucker for that surprise) & have been satisfied every time. Lastly, OOTDY's packaging is very pretty. Earrings have all been in a small velvet pouch, a nice box with a pretty black bow. I (and most people) don't need that much jewelry, but I like the joy it brings. Great job OOTDY!
1 March 2026
Unprompted review
Reply from OOTDY
Dear Luann,
Thank you so much for taking the time to share such a detailed and thoughtful review—we truly appreciate it!
It means a lot to us to know that you’ve enjoyed not only the quality, style, and comfort of our jewelry, but also the overall experience across multiple orders. We’re especially glad to hear that our customer service team was able to provide solutions that met your expectations, and that your most recent experience stood out in a positive way.
We completely understand that certain styles, like flat back earrings, can take some getting used to, so we’re really happy we could find a solution that worked for you—and it’s wonderful to hear they found a perfect home with your granddaughter!
It also brings us joy to know that you’ve enjoyed the mystery boxes and our packaging details. We believe those little touches can make the experience even more special.
Thank you again for your continued support and for sharing your experience so generously. We’re so glad OOTDY can bring you that extra bit of joy—we look forward to being part of many more moments with you.
Warmest regards,
OOTDY Team
Great for sensitive ears
First time buyer for Ootdy and I absolutely love their jewelry, I was looking for a small everyday wear for sensitive ears and I Ootdy did not disappoint. I love my mini huggie hoops!
23 March 2026
Unprompted review
Reply from OOTDY
Dear customer,
Thank you so much for your kind words and for choosing OOTDY for the first time!
We’re truly delighted to hear that you love your mini huggie hoops and that they work well for your sensitive ears. Creating jewelry that can be comfortably worn by those with sensitivities is something we genuinely care about, so your feedback means a lot to us.
Thank you again for giving us a try and for sharing your experience. We’re so happy to know our pieces met your expectations!
Warmest regards,
OOTDY Team
Love this jewelry
Love this jewelry. High-quality, fast shipping, and excellent customer service. Can’t wait to shop here again!
31 March 2026
Unprompted review
Reply from OOTDY
Dear Andrea,
We truly appreciate you taking the time to share your experience!
It means a lot to us to know that you were satisfied with the overall journey—from product quality to delivery and support. Providing a smooth and enjoyable experience is exactly what we strive for, so your feedback is incredibly encouraging.
We’re also grateful that you chose to share your thoughts with others—it really helps our community.
We look forward to welcoming you back again in the future!
Warm regards,
OOTDY Team
Arrived quickly and as expected!
27 March 2026
Unprompted review
Reply from OOTDY
Dear Jana,
Thank you for sharing your experience with us!
We’re really glad to hear that your order arrived quickly and met your expectations. Ensuring our customers receive the products they love as soon as possible is something we’re always working hard to achieve.
We truly appreciate your support and hope to serve you again soon!
Warm regards,
OOTDY Team
Absolutely wonderful customer service
Absolutely wonderful customer service. Kathy from the OOTDY team was exceptional. She resolved my issue promptly. This is my first time ordering from them and so far I am very pleased with this company and will be purchasing more items in the near future.
26 March 2026
Unprompted review
Reply from OOTDY
Dear Mariam,
Thank you so much for your thoughtful feedback!
We’re truly grateful for your kind words about our customer service, and we’re especially happy to hear that Kathy was able to assist you so effectively. Your recognition means a lot to our entire team.
Our goal is always to provide peace of mind and ensure that whenever you have questions or concerns, you can receive timely and reliable support. We’re always here for you.
We look forward to serving you again in the future!
Warm regards,
OOTDY Team
Beautiful items and top-notch support!
The jewelry I ordered is well-made and beautiful. I will definitely make these pieces part of my daily routine. The only disappointment was due to me choosing an incorrect size — when I reached out to inquire about an exchange, I was given easy options and a fast resolution.
Gorgeous rings that fit my style, excellent customer support. I’ll be a repeat customer for sure.
27 March 2026
Unprompted review
Reply from OOTDY
Dear Valuable customer,
Thank you so much for sharing your experience with us!
We’re truly glad to hear that you love the quality and style of your jewelry, and that the pieces have become part of your daily routine—that means a lot to us.
We always aim to make exchanges as simple and convenient as possible, so our customers can easily get the size or style that suits them best. It’s wonderful to know that this process worked smoothly for you.
Your kind words about our customer support team are especially appreciated—they’ll be so happy and encouraged to hear your feedback.
Thank you again for your support. We look forward to serving you again in the future!
Warmest regards,
OOTDY Customer Care Team
The gold and sapphire earrings are…
The gold and sapphire earrings are beautiful, and look very pretty when worn. They have a wonderful sparkle to them and look lovely and classy when worn with everyday outfits. Can be worn everyday. Excellent product
24 March 2026
Unprompted review
Reply from OOTDY
Dear Sandra,
We truly appreciate you taking the time to share your experience!
We’re delighted to hear that you love your gold and sapphire earrings and that they bring such a beautiful sparkle to your everyday outfits. Knowing you find them both elegant and versatile means so much to us.
Our original intention behind each design is exactly that—to create pieces that can shine in different moments of your life, so you can feel confident and radiant in every setting. We’re so happy to know OOTDY can be a part of your everyday style and accompany you in every OOTD.
Thank you again for your support and kind words—it really inspires us to keep creating!
Warmest regards,
OOTDY Customer Care Team
I absolutely love my huggies
I absolutely love my huggies! Love, love, love so much I ordered a second pair. I'm 79 years old and yesterday had a second piercing so I could wear two huggies in each ear. Customer Service? The best.
23 March 2026
Unprompted review
Reply from OOTDY
Dear Suzanne,
Thank you so much for your wonderful review! 💗
We’re absolutely delighted to hear how much you love your huggies—it truly means the world to us. Your enthusiasm is so inspiring, and we love that you even got a second piercing to enjoy wearing them even more. That’s amazing!
It also means a lot to know that you had a great experience with our customer service team. We always strive to provide the best support possible, and your kind words are a huge encouragement.
Thank you again for your support and for sharing your experience with us. We hope your new huggies continue to bring you joy every day!
Warmest regards,
OOTDY Customer Care Team
In good faith
In good faith, I requested an exchange instead of return on an order back in November. Since then I have placed three separate orders, trying to use the store credit and every time my order has been canceled due to “problems with the supplier.” The communication from customer service has been simultaneously wordy and nonspecific. I have twice now requested a refund since they have been unable to fulfill any orders and it’s been four months. I’m hoping that OOTDY does the right thing and issues the refund so that I can avoid having to file a formal complaint with my credit card company. It’s been a whole lot of hassle, and I feel like I’ve been duped!
25 March 2026
Unprompted review
Reply from OOTDY
Dear Customer,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must have been, especially after multiple attempts to use your store credit over several months.
Due to unexpected supply and production constraints, some items became unavailable for fulfillment, which led to the cancellation of your orders. We understand how disappointing and confusing this must have felt, and we sincerely apologize for the inconvenience caused.
We have now taken steps to resolve this matter and have issued a full refund to your original payment method. We truly regret that this situation did not meet your expectations, and we take your feedback very seriously as we continue working to improve both our processes and communication.
If there is anything further we can assist you with, please don’t hesitate to reach out to us at contact@ootdyjewelry.com
—we would really appreciate the opportunity to support you directly.
Thank you again for sharing your experience with us.
Sincerely,
OOTDY Customer Service Team
I came across this company OOTDY by…
I came across this company OOTDY by accident. I searched them to see if their quality was any good. I read, nothing but positive things about this place. So I bought several pieces, earrings and rings, and I love them. They look like the real deal! you can't tell the difference. the quality is good. And I will be purchasing more, by the way their customer service is far above what I expected!!!
25 March 2026
Unprompted review
Reply from OOTDY
Dear Miriam,
Thank you so much for your wonderful review! We’re so happy you discovered OOTDY and decided to give us a try—it truly means a lot to us.
It’s amazing to hear that you love your earrings and rings, and that the quality met (and even exceeded) your expectations. Your kind words about our customer service especially mean a great deal to our team—we always strive to provide the best possible experience.
We’re so excited to have you with us and can’t wait for you to discover even more pieces you’ll love. Thank you again for your support!
Best Regards,
OOTDY Customer Care Team
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