On The Go Tours Reviews 510

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional quality of their holidays and the well-planned itineraries. Customers consistently praise the staff, including guides and drivers, for their knowledge, professionalism, and friendly demeanor, which significantly enhanced their travel experiences. Many also appreciated the comfortable pace of the tours, allowing them to fully enjoy the diverse locations and cultural experiences, from historic sites to natural wonders. However, some customers expressed dissatisfaction with the tour organization, citing issues such as last-minute itinerary changes and feeling isolated due to language barriers. A few reviewers also mentioned concerns about the amount of cash they had to carry and the lack of pre-trip information, leading to some stress before and during their journeys.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their overall travel... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism, care,... See more

Location

People report positive experiences with location, highlighting the amazing places visited and the diverse... See more

User experience

Clients share positive opinions on user experience, with many describing it as amazing and outstanding from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

“Magical Morocco” was an excellently curated tour. We saw and experienced so much and it felt like the “top hits” of Morocco. It was not too hectic and the pace allowed us to enjoy the places. Our tou... See more

Company replied

Rated 4 out of 5 stars

Our Magical Morocco tour was truly magical thanks to the well planned itinerary, excellent tour guide, Jaouad and driver Zaid. It was a good mix of activities such as visiting historic sites, hiking a... See more

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Rated 4 out of 5 stars

We thoroughly enjoyed our Imperial and Blue City tour with On The Go Tours. We were a group of 8 of all ages and had a lovely, memorable time together. Our guide Jaoud was incredible- Very informative... See more

Company replied

Rated 4 out of 5 stars

I liked this tour a lot. Uganda is very different to his neighbouring countries. Everything is green and of course watching the gorillas is something you will never forget. I liked that we could do a... See more

Company replied


Company details

  1. Tour Operator

Written by the company

On The Go Tours are an award-winning provider of unforgettable tours and Tailor-made holidays. From Egypt to Ecuador, India to Iceland, we love helping you see the world your way, unlocking the finest sights and experiences the world has to offer. Whether you’re after culture, adventure, or just want to kick back and relax, our outstanding local guides get you to the heart of your destination and deliver truly authentic experiences.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

510 reviews

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Rated 5 out of 5 stars

Totally Moroccan Tour April 2026

We went on the Totally Moroccan 9 day tour with 3 extra days at Marrakech before the tour started. We were picked up from the airport even though we started earlier which was great. Aziz was our tour guide and he was fantastic as he didn’t mind answering any questions even if he had been asked them before, was wealth of knowledge, and we could tell he was passionate about his country. Mustafa was our bus driver who kept us on time and played Moroccan music in the background. The accomodation was varied and a lot of it being traditional Riads in the Medina’s. Highly recommended this tour.

26 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased you enjoyed your Totally Moroccan tour. It’s great to hear Aziz and Mustafa helped bring the experience to life, and that you enjoyed the mix of traditional riads and local culture. We really appreciate the recommendation and hope to see you again on another trip soon.

Rated 5 out of 5 stars

Tour Guide Nashat was very knowledgable…

Tour Guide Nashat was very knowledgable and attentive. Driver Mohammed from Excel Travel was a very safe driver. Excellent value for money over-all.

24 April 2026
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Reply from On The Go Tours

Thank you for your feedback. We’re glad to hear you enjoyed the tour and that Nashat and Mohammed helped make it a safe and informative experience.

Rated 1 out of 5 stars

The actual tour was great once we…

The actual tour was great once we arrived in China. The booking process was efficient. However we followed up weekly for our trip notes only to receive them the night before flying. We called the accommodation we had been booked into and were told we were not booked for the additional nights we had paid for because on the go had not paid the china tour company. We left NZ wondering if the tour actually existed. Would not recommend and will not use again. The response received from on the go is not accurate re trip notes

11 April 2026
Unprompted review
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Reply from On The Go Tours

Thanks for your feedback. We are pleased you enjoyed the tour in China, but sorry to hear there was concern ahead of departure. Your trip notes and On The Go voucher were issued three weeks before travel, and the supplier travel pack was sent a few days prior. We also responded to your email confirming payment for the additional nights. We’re sorry this still left you feeling uncertain, and we will review our communication to ensure it’s clearer and more reassuring in future.

Rated 5 out of 5 stars

Brilliant staff and excellent job well done

Brilliant staff, driver and your Guide. Efficient, on time, and in time with our needs.
Tour covered a wide aspect of cultural and scenic beauty and we stayed in lovely towns with lots to offer. Accommodation was excellent and food scrumptious.

17 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear you enjoyed the tour and that our staff helped make it such a smooth and memorable experience. It’s great to know you appreciated the destinations, accommodation, and food, and we hope to welcome you on another adventure soon.

Rated 5 out of 5 stars

Excellent experience

Excellent experience

18 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your review. We’re happy to hear you had an excellent experience.

Rated 3 out of 5 stars

Totally Morocco was my 3rd On The Go…

Totally Morocco was my 3rd On The Go Tours experience, and it reinforced why I keep coming back — they excel at offering diverse destinations and rich cultural experiences, backed by outstanding subcontracted guides, drivers, and logistics teams.

Central to that excellence are the people on the ground, which is why the Tipping Kitty is such a brilliant concept — ensuring everyone who contributes to a seamless journey, from bag carriers to knowledgeable local experts, is properly recognized. I strongly encourage On The Go Tours to give the Tipping Kitty greater visibility in pre-trip communications, framing it around the exceptional people who bring these adventures to life. This would clearly signal that the company values the teams behind every great experience. I also recommend updating the suggested tip amounts for guides and drivers to reflect the consistently high level of service they deliver.​​​​​​​​​​​​​​​​

17 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your thoughtful feedback and for choosing to travel with us again. We’re so pleased you enjoyed your Totally Morocco tour and appreciate your kind words about our local teams. We also value your suggestions regarding the Tipping Kitty and pre-trip communication, and we’ll be sure to share this with the relevant team for review. We hope to welcome you on another adventure soon.

Rated 5 out of 5 stars

Magical Morocco was just that, magical!

The trip was perfect. From the old medina in Casablanca to the many Kasbahs, the Roman ruins in Volubilis & Chefchaoun ( the blue city) & the Talassemtane National Park, i could go on! The camel ride in the desert at sunset i will never forget. What also made the tour so great was our guide Omar. Friendly, & knowledgeable about so many things. From history to all flora & fauna. One of the best guides i'v had in all my travels! Our driver Solomun made us all feel safe too.
What i liked about this trip was that although the day's were full i also had enough free time to explore on my own. I saw so much of Morocco in a short time but loved all of it!

27 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are pleased to hear your trip was such a memorable experience and that you enjoyed seeing so much of Morocco. Your kind words about Omar’s knowledge and friendliness, along with Solomun’s safe driving, are truly appreciated.

Rated 5 out of 5 stars

Road to Casablanca with Chefchaouen

Our 11 days ‘Road to Casablanca with Chefchaouen’ tour was amazing. Camel ride and the experience in the Sahara Desert was unforgettable. The vibrant streets of Chefchaouen and our stay in the Riad was a wonderful experience. Our tour guide, Abdelatif was excellent, everything was well organised and on time and he was very warm and friendly and it was enjoyable spending time with him learning about the Moroccan way of life. We had a good group of 12 lovely people who enjoyed spending time together. Our drivers, Hassan and Mohamed were great and were really good and the safe drivers.

18 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We are so pleased to hear you enjoyed your tour and created such wonderful memories along the way. Your kind words about Abdelatif, Hassan and Mohamed are greatly appreciated. Thank you for travelling with us.

Rated 5 out of 5 stars

I highly recommend a tour with Jaouad…

I highly recommend a tour with Jaouad (our guide) and Mustapha (our driver). We had a group of 12 women (in our 60’s), and Jaouad had us feeling safe and comfortable from the very beginning. He was approachable on any topic, and always professional, attentive and engaging.
Mustapha was charming and supportive throughout the trip, and his excellent driving skills made it easy for us to just relax and enjoy the stunning scenery.
Morocco is an amazing country to explore, and Jaouad and Mustapha made it all the more memorable.

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are delighted to hear Jaouad and Mustapha helped make your Morocco experience so enjoyable and memorable. We appreciate your kind words about their professionalism, care and support. Thank you for your recommendation.

Rated 5 out of 5 stars

We just finished a 13 day private tour…

We just finished a 13 day private tour of Morocco with Jaoued our guide & Mustafa our driver. Jaoued’s attention to detail was excellent. As 12 seniors traveling together he was there whenever we needed him. Helping us in anyway to make our tour a most memorable experience. We recommend this tour with Jaoued

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your kind feedback. We are so pleased to hear your group had such a memorable experience exploring Morocco with Jaoued and Mustafa. Your comments about Jaoued’s care and attention are greatly appreciated, and we are grateful for your recommendation.

Rated 5 out of 5 stars

Fabulous Morocco

My husband and I just returned from a 9-day trip through Morocco, and while the tour company organized a seamless and memorable experience, what truly made the journey exceptional was our guide and driver.

Our guide, Houcine, brought Morocco to life in a way that went far beyond the itinerary—his knowledge, warmth, and genuine passion created a deeper connection to every place we visited. He struck the perfect balance between structure and flexibility, always attentive to our needs and interests. The local guides he chose were perfect.

Our driver, Suleiman, was equally outstanding—professional, calm, and incredibly skilled. We always felt safe and well taken care of, no matter the terrain or distance.

Together, they made an already beautiful trip unforgettable. Their kindness, attention to detail, and dedication to our experience did not go unnoticed. We would recommend this tour wholeheartedly, and especially hope others are lucky enough to travel with such an exceptional team.

19 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you so much for your thoughtful feedback. We are pleased to hear you had such a memorable experience exploring Morocco with Houcine and Suleiman. We appreciate your recommendation and hope to welcome you again in the future.

Rated 4 out of 5 stars

Magical Morocco tour

We did the Magical Morocco tour with Aziz as our guide and Zaid as our driver. They were fabulous - knowledgeable, helpful, friendly and insightful. They were great fun too and Zaid drove difficult and sometimes dangerous roads safely and smoothly. We covered a huge amount of amazing Morocco at a suitable pace with a good cross section of experiences. Highly recommend this tour but be sure to ask for Aziz and Zaid!!!!

3 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We are pleased to hear you had such a great experience on your Magical Morocco tour with Aziz and Zaid. We appreciate your kind words about their knowledge, friendliness and care. Thank you for your recommendation. We hope to welcome you again for another adventure soon.

Rated 5 out of 5 stars

Our Magical Morroco 2026 trip

Our Magical Morroco 2026 trip with our guide Jaoude & our safe and reliable driver Mustafa was exceptional!!! If you are looking to experience Morocco with attention to detail, personalized touches, learning experiences about the Moroccan culture, architecture and connecting with locals this trip will exceed your expectations. Keep up the good work snd thank you for making this trip extra special!

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are delighted to hear your Magical Morocco tour was such a special experience. Jaoude and Mustafa will be so pleased to hear your kind words.

Rated 5 out of 5 stars

I was with a group of women

I was with a group of women, 12 of us in total. I had such a wonderful experience because of Jaouad our guide and Mustafa our driver.
Jaouad was trustworthy, dependable, fun to be around, knowledgeable and made me feel completely safe in every new experience I had.
I would highly recommend Jaouad and Mustafa.

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thanks for your feedback—we are so glad you had such a wonderful experience. We’ll be sure to pass your kind words on to Jaouad and Mustafa!

Rated 5 out of 5 stars

Highly recommended!

I had such a great experience on the Totally Morocco tour! Our guide, Houcine, looked after us extremely well and was really good company. He was always on hand to smooth out any difficulties. The local guides were excellent too, some of the best I’d ever had. The tour was very well organised and included such a variety of places and landscapes. I would definitely recommend On the Go Tours.

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear you had such a great experience in Morocco and enjoyed the variety of the tour. It’s wonderful to hear your kind words about Houcine and the local guides.
We really appreciate your recommendation and hope to welcome you on another tour in the future.

Rated 3 out of 5 stars

Trans-European Adventure Tour

I did a 13 day tour of Europe. On The Go Tours contracted out to Europamundo. On The Go Tours is great; used them twice and the communication, etc is stellar. However, beware of Europamundo. I had an issue with a roommate's unbearably loud snoring not allowing me to get any sleep. I had to request a separate room because it was so bad, Europamundo would do absolutely nothing to help me (the guide did, he was wonderful) but I ended up paying extra to solve an issue I did not create as there was no 'aggressive' behaviour. The tour was already really expensive but Europamundo would not comp me a room for 2 nights. Pretty shitty customer service and I will never recommend them to anyone.

19 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback and for your continued support of On The Go Tours—we really appreciate it. We’re sorry to hear about your experience during this part of your trip, particularly the issues with your accommodation and the handling of your request.
We are pleased to hear your guide was helpful. Your comments have been noted and will be shared with the relevant teams as we continue to review our partner experiences.

Rated 5 out of 5 stars

Very comprehensive tour

Very comprehensive tour. Aziz, our guide, made the good decision to detour to Tangier and made the drive much less convoluted. Plus it added a city missed in the originally planned itinerary. Kudos. Shout out to Zaid the driver for the many costume changes.

3 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We’re so pleased to hear you enjoyed the tour and that Aziz’s flexibility helped enhance your experience.
We’re glad that Zaid helped make the journey even more memorable.

Rated 5 out of 5 stars

Incredible Tour - Exceptional Guide

We have just completed a fantastic 10 day tour of Vietnam, traveling from North to South. From being picked up at arrivals until final drop-off, we were treated as VIPs, nothing being too much trouble. Our guide, Trinh Sy, was extremely knowledgeable and clearly passionate about his country's history and background, which only added to our enjoyment of every excursion. It was this attention to detail, along with the small friendly family group of fellow tourists, went a long way to making each outing seem so much more personal.
The accommodation varied between great to excellent, and the food was always of a high standard.
Special mention should be made of the staff/crew of the Au Co cruiser at Halong Bay, who surprised my wife on her birthday with a celebratory cake !
10 out of 10 experience, 11 out of 10 guide

14 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re delighted to hear you had such a fantastic experience travelling through Vietnam and that everything ran so smoothly from start to finish.
It’s especially great to hear your kind words about Trinh Sy.
We really appreciate your comments and are so pleased it was such a memorable trip.

Rated 4 out of 5 stars

The Tour very well organised

The your was well organised, planned and very enjoyable. Our guide Abdel our driver Mustafa, great guys, knowledgable , helpful, friendly and professional . Highly recommended, will do On the Go again!

11 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your kind feedback. We’re so pleased to hear you had such an enjoyable and well-organised trip. It’s great to hear your lovely comments about Abdel and Mustafa
We appreciate your recommendation and look forward to welcoming you on another tour in the future.

Rated 5 out of 5 stars

13-day "Best of Morocco Tour"

Our 13-day "Best of Morocco Tour" with "On the Go Tours" was truly unforgettable and carefully organized from start to finish. Our guide Mustapha I. handled every detail with professionalism, flexibility, care and genuine hospitality.
The local guides and drivers were second to none. The Mercedes vehicles were clean and comfortable and the accommodation choices were very good.
We highly recommend "On the Go Tours". We won't hesitate to tour with them again in our future travels.

27 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re so pleased to hear your Morocco tour was such a memorable and well-organised experience. It’s especially great to hear your kind words about Mustapha—
We really appreciate your recommendation and look forward to welcoming you on another tour in the future.

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