Onlinereality Reviews 

1,915
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We ordered two Anders Large Bar Tables and Rosie Bar Stools for the lunch area in our training room. They look fantastic and have received countless compliments. We also received excellent service fro... See more

Rated 5 out of 5 stars

Purchased the Oncorr Poly chairs from Edu-quip, part of the Onlinereality group. The product is fantastic, the vibrant colours of the chairs looked even better than the photos. It brightened up... See more

Rated 5 out of 5 stars

Speedy delivery and great product. They also have a large selection of different materials and styles which made it easy finding the exact right thing that we needed.

Rated 5 out of 5 stars

The process from start to finish was seamless, and the quality of the products is good and fit for purpose.

Company details

  1. Office Furniture Store
  2. Furniture Store
  3. Office Supply Store

Written by the company

Office Reality Ltd was formed in 2003. Since then we have been supplying affordable, high quality furniture to companies of all sizes throughout the United Kingdom as well as Internationally.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,915)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service from start to finish.

From start to finish we have received both excellent advise and communication. The configuration of color scheme for our Room dividers was quite complex and was delighted that we have today received absolutely what we were hoping for and will do exactly what it is we want them to do.

28 April 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service

very poor service
1. The delivery guy asked me to offload all 10 tables including 2 pallets from the truck , he didn't even agree to deliver it to the doorstep.
2. tables pre made screw holes were not matching with the legs. I provided the pictures and proof but customer service stopped responding.
I spent £200 on a handyman call out which he was not able to assemble the table.
previously ordered tables from different suppliers and didn't have these issues. tables were matched with legs and they even delivered inside the building.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

700mm Table

I ordered a table for our motorhome from Online Reality. It was perfect.

I was really pleased with the quality and it was great value for money.

I would definitely order from Online Reality adain

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish.

Great experience from start to finish.
This was our second order in the past 3 years for office furniture. Website is easy to use and the 'download basket' function is very handy.
I had a question about some of the products, so i emailed and got a response really quickly.
very happy with the experience and we will definitely use again in the future.

27 March 2023
Unprompted review
Rated 1 out of 5 stars

Wot ! Customer service ? You’re having a laugh ! Go and stand in the corner where you belong ☹️

The product looked good but service totally unacceptable. Delivery date passed without comment from supplier.. You did not call to explain the position until asked. You failed to meet your delivery commitment with no apology offered. It was not the factory that lost this sale. It was sales staff lack of interest for the customer and not being open and honest. Had you been so the sale might still have gone ahead but were not so business goes elsewhere

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Always Great.

Great prices, fast dispatch and everything you need. Always first port of call when grabbing new office furniture.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Meeting Table

We ordered a meeting table from office reality, the sales team were very helpful and the product was delivered quickly and well packaged. The table is lovely and we are very pleased with it. We would not hesitate to purchase from office reality again in the future. Highly recommended.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very friendly and able to help out promptly. Items arrived earlier than expected and in great condition

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service and high quality products.

We have ordered office furniture twice now from Online Reality and on both occasions, been very impressed with both the service and quality of the products. We've ordered a large conference table and a smaller meeting table and will be sure to return for future orders. Thanks for your help!

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Product at Great Price

Product and delivery exactly as described.

Table top that I ordered seems robust and well made, delivered in perfect condition.

Happy with price I paid.

Company let me amend delivery date with no issues.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I purchased a desk for my Son on Monday 13th March and arrived on Wednesday 15th March. Website was very informative and detailed.

The communication via SMS and email was fantastic, I was kept informed throughout the process. The delivery driver was very polite and professional. The desk was really easy to setup and the quality is of great quality (it was not cheap tak) and was easy to setup. I would 100% recommend Online Reality and will definitely be using their services again.

A customer centric organisation - High Five !!!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

Easy to deal with, good communications, keen pricing, a large selection of chairs, swift delivery and follow up satisfaction Email. What’s not to like?

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service as always

I have worked with the team at Online Reality for many years. As always they provide a prompt, efficient and quality service. Any issues that arise are communicated and quickly sorted to ensure complete customer satisfaction.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Service throughout

Great Customer Service - Ordered sample of table tops which arrived within a few days! We then placed our order which we knew would be a possible 4 - 6 weeks delivery due to the quantity ordered. We had a call from the driver when he was on his way with the delivery and this was well within the 4 - 6 week window. Can not fault the service or the items - Would definitely recommend and would use again..

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Really easy to deal with and great…

Really easy to deal with and great communication through out purchase, will certainly use again in the future.

5 January 2023
Unprompted review
Onlinereality logo

Reply from Onlinereality

HI Josh,
Thank you for taking the time to get in touch and let us know you were happy with your order.
We look forward to hearing from again soon!

Kind Regards,
Tom

Rated 1 out of 5 stars

Fraud

Fraud. Don't bother. Don't even think these desks exist they always seem to be 2 weeks away.

22 March 2023
Onlinereality logo

Reply from Onlinereality

HI Isobel,

I am currently discussing this with you and i am sorry you felt the need to leave a negative review. As I advised earlier, delivery and install should take place next week. The order was placed on a 20 to 25 working day lead time and apologise that by the time the order is installed we will be slightly outside of that time frame. We are experiencing some supply issues and unfortunately your order was one which was affected by this. I will speak to the manufacturing about the lack of communication.

Kind Regards,
Tom.

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