Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
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We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I co... See more
They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website... See more
Company replied
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from www.onhotels.com
Thank for your review Baard.
Good Price.
We have not been on our break yet, so hoping everything is booked ok, if not I,ll be back on here with a negative review, but up to now, I have to say, onhotels have the best prices I could find, simple to book and great service.
If all goes ok, I will definitely use again and will recommend.
P Dwyer.
16 January 2016
Unprompted review
Not Happy at all!!!!
I booked a Disney hotel 1 week ago. No one has yet to be able to give me the Disney conformation #! Disney has no record of my reservation! !!!! Disney sells out and there are NO other available rooms the weekend we are going. 1 star for the ease of the website. Other than that NOT HAPPY!!!
15 January 2016
Unprompted review
Reply from www.onhotels.com
Thank you for your feedback Tricia. Your booking is fully confirm as requested and the room has been blocked for you at the hotel. However the hotel normally put the booking in their system one week before arrival however we have requested confirmation from the hotel and this will be provided today or tomorrow the latest.
Please accept our most sincere apologies for the inconvenience caused.
more currency
The price is very attractive for the hotel we chose. However, we find that there are only few currency used on the web.
15 January 2016
Unprompted review
Reply from www.onhotels.com
Hi Christy. Thanks a lot for your feedback. If you enjoyed our rates don't forget to bookmark us to keep saving on your next hotel reservation.
Regarding currencies, you are right: we only accept British Pounds, American Dollars, Euros and Australian Dollars. We'd like to accept more currencies and our IT Team is at the moment developing this and many other features. We hope to have them live very soon.
Flamingo Hotel Booking
Easy website to navigate so booked my stay at the Flamingo Hotel in Las Vegas with ease. On Hotels also had the cheapest rate for this hotel and I compared against a lot of other sites.
15 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Katie for your feedback. We hope you enjoy your stay in Las Vegas. Don't forget to bookmark us to keep saving on your next hotel reservation.
edinburgh hotel
One of the easiest bookings I have made, no problems at all and easy to understand,would recommend to anyone.
14 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Alan for your review and for recommending us!
Relatively simple and clear view of the service on offer and the purchases available
This review was prior to experiencing the purchase but the booking process was a good one
14 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Graham. Feel free to review us again after your hotel stay.
it was necessary for me to alter my original booking, emailed onhotels, who helped me and rectified the issue immediately.
easy and helpful. happy to book through onhotel again.
14 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your feedback Sue! We are glad you enjoyed our services.
Treasure Island Booking
The site was great. The price given for the hotel was less than anywhere else I'd found. The only issue I had was my credit card was declined the first time I tried to book. So I had to call my credit card company and instruct them to allow the booking. Otherwise no issues.
14 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Michael for your feedback. Don't forget to bookmark us to keep saving on you next hotel reservation.
Good price
After looking at several web sites, I went to "hotels combined" they directed me to "on hotels." This site gave me the best price for my weeks stay in Croatia with 4 adults and 2 children
13 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Peter for your feedback. We hope you enjoy your holidays in Croatia and don't forget to bookmark us to keep saving on your next hotel reservation.
Great service. Very helpful
Little fuss when wanting to change something
13 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks David for your feedback.
Reply from www.onhotels.com
Thanks a lotDemetris for your feedback.
Quick response did as requested
Responded to my query quickly and contacted hotel on my behalf. Did all they could but I'm nervous to not have absolute confirmation of room configuration.
11 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review A Rix. Your request has been sent to the hotel. We are pretty sure they will do their best to satisfy your room request.
Reply from www.onhotels.com
Thanks to you Rhoda for your feedback.
Very competitive prices
Went on other hotel compare Web sites but none were as cheap as this one
10 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks Ashlea for your review. Don't forget to bookmark us to keep saving on your next hotel reservation.
Bali Experience
On the night of New Year's Day my adult son and I checked into the Bali Kuta Resort and Convention Centre. We chose this hotel on line. It had some mixed reviews but had a 4 star rating on most sights and a 31/2 stay rating on one site we found. We know Bali but we did not know this hotel and thought that the change would be fun. However, when we arrived we did not get the room we had booked with twin beds. They said that they had no other room so I had the double bed and my son had the dirty couch after much trouble getting 1 sheet. Anyway, things became obviously worse the next day with dirty pool, no bars open, mould on curtains and bathroom, phones not working etc etc. We sent onhotels an email and they were so very helpful from the very start. We can't thank them enough for their assistance. Their professionalism and prompt service allowed us to move out of this hotel and find accommodation elsewhere with a refund for our remaining days. I fully recommend dealing with Onhotels. Thank you to all the staff who assisted us. We ended up having a great holiday. James and Jenny Crocker
10 January 2016
Unprompted review
Reply from www.onhotels.com
That is great Jennifer. Thanks a lot for such detailed feedback. Comments like yours make us really happy. We are glad that finally you could enjoy your holidays and your hotel stay in Bali!
Everything was perfect.
8 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Panagiotis.
Excellent pricing and easy online process.
We were looking for accommodation options for a trip to Las Vegas and Arizona the site provided just what we were looking for. The online system was simple and efficient.
8 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot Brian for your feedback. We are glad you enjoyed our services.
No problems
Got a deal that I still think is too good to be true but will have to wait until late July to see if it is.
7 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks shakespiers for your feedback. For the peace of your mind we are going to request to the property their reservation number so you can make sure your booking is in order. We'll send this number to you by email.
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