Rested for 7 days in April in this hotel. The furniture is certainly dated, but the room we only stayed overnight. Maid service every day. Towels changed, toiletries enclose. The hotel is conveniently... See more
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We got this hotel at a very reasonable price. Classic styled chambers, a little sad, but wel mantained. Good size, lots of space to put your luggage. Confortable leader sofa. Very pleasant treatment... See more
Company replied
Very very poor service no reservation when I arrived couldn't contact onhotels as there phone just went to answer phone. Pre paid again so I could get my room, took 30-45mins so missed a meeting. I co... See more
They simply refuse to give back your refund, especially when I didn't stay in a disgusting Hotel. The website deceitfully advertises its hotels. The hotel images are fake. This a third party website... See more
Company replied
Company details
Information provided by various external sources
Onhotels.com is one of the world's leading providers of global hotel accommodation. Onhotels.com enables travelers to book substantially discounted accommodation at thousands of hotels worldwide.
Contact info
80, Paul Street, EC2A 4NE, London
- +44 20 7138 3001
- customerservice@onhotels.com
- www.onhotels.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to book. Cheaper than booking direct and price includes taxes!
Everything is so easy. Book. Pay. Check in. No surprises as taxes is already included. I got a seaview deluxe plus breakfast plus taxes for only rm12++. Whereas booking direct will set me off at about rm1600. I love this website!
6 February 2016
Unprompted review
Great deal and trustworthy site
I have to say that I got such a good deal on my hotel compared to other sites that I was a little wary. But no worries everything went smoothly for a top quality 4 star hotel. I would highly recommend the services of this site.
4 February 2016
Unprompted review
Reply from www.onhotels.com
Hi Mark, thanks a lot for your feedback and for recommending us.
more information please
I knew some things about the hotel already from other websites, but ordered it from yours because you had the best offer. Great! But if I had not already knew stuff about the hotel I don´t think I would order it because your website lacked of information.
4 February 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your review Henriette. We have passed your comments to our Product Department. They will improve the content for the hotel you have booked so future customers can have more information about the property.
long time
Good sits but it take to long time go get at mail from them
3 February 2016
Unprompted review
I paid for the room 2 times! Never again!
Back off this site! Spoiled my stay in oslo!
The price was 143 dollar!
The total was 350!!!
And nobody told me before checkout!
NEVER EVER AGAIN!
3 February 2016
Unprompted review
easy way to book hotels
This is the first time I have booked a hotel online, it was the easiest way to do it, I will easily book with this company again
3 February 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your reivew Ari
Not very user-friendly website
The booking engine is not user-friendly. Typically, you end up entering all that you want at least twice. The user-interface lacks logic. Definitely not one of the better ones out there.
1 February 2016
Unprompted review
Reply from www.onhotels.com
Thanks a lot for your feedback Jeroen. Comments like yours are very interesting as they help us to improve our service.
We'd like to know which elements you found illogical or not user-friendly. For sure, we have room for improve our visitors experience.
Regarding the fact of having to enter your needs twice in our site we'd like also to hear your experience.
succsessful booking
Hotel received confirmation and the check in was smooth.
this was first time ive booked with onhotel.
Onhotel charges credit card surcharge, what I ve realized when renewing invoice. track through quidco was not recorded
1 February 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Patrik. As stated during the booking process (in the booking form and in the Payment page), we have a 2% charge for payments with credit cards. Payments with debit card or SOFORT are completely free.
Regarding your booking not being tracked as per Quidco, our records show that you entered and confirmed the booking entering our website from TravelSupermarket site. To get your reservation tracked by Quidco you'd have to click on our link in Quidco just before making the purchase. Let us know if you have any doubt.
Reply from www.onhotels.com
Thanks for your review Greg.
Hotel cancelled 36 hours before travel
This is the worst service I have experienced from a travel site. I booked and paid for 2 rooms in a hotel a week in advance. With 36 hours notice I was told that the rooms could not be fulfilled and an alternative was being offered at the same price. The alternative is much inferior hotel and one I could have booked for significantly less if I had wanted to. It seems as though the aim was to overcharge me for a poorer standard hotel. I will not use onhotels again and, if my friend and family asked, I would not recommend them.
31 January 2016
Unprompted review
Reply from www.onhotels.com
Hi Anthony, we are very sorry about your relocation. As you know the hotel contacted us via our supplier with the following: "With regards to the above booking reference, we regret to inform that due to overbooking, the original booking will not be allocated at the xxx and therefore the clients will have to be relocated to the following alternative accommodation: Name: xxxxxx (also a 4* property). Please have the courtesy to inform the affected clients about alternative option offered and send us their feedback about this hotel change notice. From the Operations team we offer our apologies for any possible inconvenience that this exceptional situation could cause"
You can call to the hotel yourself and ask if your relocation was an invention from us with the intention of overcharge you or an overbooking from the hotel itself.
As you didn't accept the relocation offered by the hotel, we refunded all your money immediately.
Please accept our most sincere apologies for the inconvenience caused.
Cancellation processed
Had to cancel reservation they processed the refund immediately.
31 January 2016
Unprompted review
Reply from www.onhotels.com
Thanks for your feedback Howard. We are glad enjoyed our service and hope to be useful in future reservations.
Reply from www.onhotels.com
Thanks for your review Angela. We hope your enjoy!
Hotel Krakow
The review is just about the booking experience which has been fine. I will fly to Krakow next week and let's just hope check in will be just as smoothe.
The experience so far has been one that I can recommend.
Keep it up onhotels.com
30 January 2016
Unprompted review
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