Onefone Reviews 508

Perfect choice to repair your phone and buy phone covers
Perfect team 😍❤️

Absolutely the most amazing customer service and the professional is outstanding excellent service and the communication skills is amazing. I have never heard such experience of customer service and satisfaction in Denmark before. I can recommend all of you to come and see how professional and understanding these guys are. Highly recommend you to come in.

A Terrible Experience with OneFone: A Warning

I want to share what happened when I went to the OneFone shop in Randers on August 4th. I was hoping to get my girlfriend's iPhone screen fixed and also replace my battery , which was only at 77% and my screen (which only had some scratches to it). But things didn't go well, and I'm pretty upset about it.

So, I walked into the store, thinking it'd be a simple fix. My girlfriend's broken screen would be replaced on her IPhone XS, and I'd get a new battery + a new screen. They managed to replace her screen without any issues, which was a relief. But my experience was a disaster.

They messed up when trying to replace my battery. They accidentally broke a tiny part inside the phone that connects to the battery. It took them a couple of hours to figure out what was wrong, and they couldn't fix it on the spot. They had to send my iPhone 13 Pro to their workshop in Aarhus to get it fixed. I had to wait another day for it to come back. The guy at the store did his best, but it wasn't enough.

The battery and screen they put in was some cheap copy from China, and not what was agreed.

When I finally got my phone back, things got even worse. The replacement battery and screen they put on were terrible quality. The battery life was even worse than before. I now have to charge my phone at least two times every day, which was a huge hassle.

And the screen they replaced was thicker than the original. I accidentally dropped my phone from a really short distance – just 23 cm from my couch – and the screen cracked in 12 different places. It was ridiculous. It's ridiculous that trying to fix my phone actually made it worse.

I tried reaching out to OneFone through emails and calls over the past two weeks, but they never replied. This just added to my frustration. It's clear their customer service is lacking.

To put it simply, my experience with OneFone was a disaster. The "fix" they provided was not worth the money at all. The replacement parts were really low quality, and my phone's performance got even worse. I want to warn others: don't go to OneFone if you need your phone fixed. Find a proper professional shop instead. I'm writing this with a lot of frustration and anger because I don't want anyone else to go through what I did.

In short, OneFone's promise of a quick solution turned into a nightmare for me. The low-quality replacements and high prices are just not worth it. Please learn from my experience and avoid the disappointment I went through.

Good and fast service, kind people and fair price.

Very disappointed by the service. Asked several times if the screen protector works with the Samsung fingerprint and they confirmed that it does, well it does not. Requested a refund of my money and still nothing... Do not recommend!

I have given two stars, because they did fix my phone....finally. I first took the phone in during week 7. I got it back 3 weeks later, but it was not fixed. I had paid 1100 kr so I took it back. I finally got the phone yesterday, nearly 15 weeks after I first gave them the phone! I tried to call for updates and nobody would answer the phone....so I would drive to the store. I drove to the store 8 times before I got my phone. It takes me 45 minutes each way to get to the shop in Valby. I cannot understand that a company that deals in telephones, cannot call with a customer service update. In the end, I went in and they said they would ship it to me....but it never came. I went to the shop and the clerk stated that his boss would not let him spend the money for shipping....Like I said to be fair, they fixed the phone....but...their customer service is non existent. I will definitely be using another shop if need be in the future.

Onefone Næstved super god service og ærlig og god pris. Jeg er godt tilfreds 🙂

God kunderservice og hurtige behandling og reperation😊 tak for Onefone i Slagelse😘

Tak for god service. Det var effektivt og venligt betjening. Jeg kan varmt anbefale Onefone i Ballerup :-) mvh Michael

Super duper
God service samt en smilende ekspedient📈📈📈📈📈📈📈💯💯💯💯💯