OneCall Reviews 

TERRIBLE EXPERIENCE. The woman on the phone Tish was horrible. She is constantly moving around and the mic is getting muffled and then keeps asking if I can hear her as if I was doing something on my end. She kept going silent and not saying anything until I had to ask if she was even there then asked if I can hear her. Terrible when I asked for a new representative and a call back is when she started to speak up and more clearly and actually start talking with me. This was horrible. She keeps going quiet mid sentences and I have to ask her to continue her sentence. 20 minutes on the phone and she couldn’t get me schedule for an appt.

The company’s employees often come across as overly authoritative, giving the impression that they have an inflated sense of control or entitlement.

Worst medical appointment scheduling company. They scheduled me for an xray 45 miles away and told me it was a walk in basic only. Drove there and was told xrays are by appointment only and couldnt try to work me in because the only faxed the cover page without dr’s order. Called and complaint, worthless, another worker scheduled me at another facility 27 miles away for next day. Drove there to be told xray tech has off Tuesdays. I went online and scheduled myself and the had the audacity to ask where i went so they could send a form to get paid. The scheduled me to see a neurologist today in my town, only to told I needed to wear shorts and no lotion. They had to reschedule me because Onecall never gave me any prior appointment instructions. Beware, they are after the 200 payout and dont make sure the customers have any instructions or check with facilities to see if they are appointments only or accept walk in

Very polite and helpful person explained everything clearly and listened to what I had to say

If I could give it a negative 10 I would this is a joke of a company in a system just like workers compass they are so incompetent that they make they already special experience 10 times worse because of their incompetency.
I literally almost had to cancel surgery because they couldn't get a Time correct to pick me up and bring it to me like come on I had to take an Uber last minute and pray that the surgery center did not cancel my surgery they can't even get me equipment to me that I need like I have no idea how this company and this system is still being used is a joke.

After complaining bitterly in the past about no human beings to talk to and threatening to leave onecall. Todays experience could not have been better. Onecall now publish tel. no. for human contact. Got a great discount on my renewal from Leon (User LC6) in a very short and very pleasant call.

Live chat is not open during the day, waited on the phone 21 minutes nobody answered, so called back again and nobody answered after 12 minutes, live chat still not open. All I am trying to do is be honest and tell them about a speeding fine as I renew my insurance.....they dont seem interested in customer service or my business

As many calls to let them know I have my approval for my MRI to call and find out why I'm not scheduled yet (because they left a message and imaging hadn't called them back yet) I could have done it myself with fewer phone calls. I'm on hold with JT while submitting this review

Most are very polite but I find it an inefficient way to do business. They put you on hold while they try to get a hold of imaging, tell you they will call you back, they don't, you try to call back a few days later and are on hold over 30 mins, you try again, call imaging yourself to make the appointment and then they chart "can't get a hold of the client" and they drop your Workman's comp case so you can start all over again at the hands of their inefficiency to their follow-through. It is single-handedly the most frustrating thing I've had to deal with with this injury.

This company is really difficult to get in contact with. Too bad if you don't have laptop or tablet and are not very computer literate. Forget speaking to a human being, just endless wait for online chat and no access to personal online portal. Very disappointing experience. They may offer cheap insurance but what is your time worth when trying to get in touch??

So difficult to contact! I’ve been trying for at least 5 days now. Still nothing. Avoid.

Got in contact with one call re my renewal spoke to NA6 and got myself covered for another year sorted out my policy and made the relevant changes.

All staff have been amazing ! Richard, Emily, Lianne, Danielle

LE9 Long wait time but worth it as saved on my renewal and had my questions answered by a human being not a robot/computer.

Very helpful and efficient. the service from Ps1 was friendly (without saying a word). I usually like to talk to an representative but I was pleased with the online service today

Elisha was quick and efficient in dealing with my issue.

I am happy with the online chat assistance today from ce2.
This is a service I will be using in the future.

We enquired about upgrading breakdown cover with kd3. Excellent service now covered with gold breakdown for rest of motor policy

Cancelled my insurance with this company due to yearly renewal increasing by 40%. Please be aware this company will not send you your no claims bonus certificate unless you pay for it! Never have i heard this before.
I am taking this matter to financial ombudsman as i do not agree with this companies terms and conditions

Had telephone call from Onecall (sj4) to go over in more details the policy for my car which I have just taken out via compare the market. I found this call made the final process so easy and the representative was very patient as early as I'm 82. I shall be returning to purchase house insurance title of your review