Hi worst service in world I have given tv not done after taking 1month completed And they did separate damage for that Please don't buy one assist No repairing nothing existing parts wi... See more
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Review summary
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its a scam, they sell accidental insurance and when you try to claim, they say accident happened because of you so we are not paying :). do they expect accident to happen on its own ? Also they ha... See more
OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto... See more
If zero stars were possible I'll definitely choose that, surprised this scam company still stands and nobody has filed a consumer report against it.
Company details
Written by the company
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contact info
United States
- www.oneassist.in
2.0
Poor
672 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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MacBook Air Screen Claim not provided
My experience with this company has been extremely negative. I purchased their 2-year Total Protection plan for Accidental & Liquid damage. On February 15th, my MacBook accidentally fell while I was working, resulting in scratches when I opened the lid. I reached out to them to file a claim as the damage was covered under their accidental protection. However, upon filling out their claim form, I began receiving multiple calls from them stating various reasons why my claim was being rejected, including the claim that the accident wasn't caused by an external force. Despite their attempts to deny my claim, I fail to understand how an external force would be involved in such an accident. I have decided not to purchase insurance from them for any of my devices in the future, and I strongly advise others to do the same. Furthermore, I intend to take legal action against their fraudulent practices by filing a case in the consumer court.
17 February 2024
Unprompted review
Reply from Oneassist
Dear Customer, our team tried to contact you, but the call was out of reach. Please let us know the most feasible time to get in touch with you -Team OneAssist.
Good bye recived on 12.02.2024
12 February 2024
Unprompted review
Reply from Oneassist
Dear Reshma, Thank you for showering us with a 5-star sparkle! We're thrilled to have made your experience exceptional.- Team OneAssist.
Fast service
One assist is a Awesome app bcoz this app provides fast service
20 January 2024
Unprompted review
Reply from Oneassist
Dear Imran, we're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
It was a great experience with…
It was a great experience with oneassist
I love the service
Thank u so much❤️
10 February 2024
Unprompted review
Reply from Oneassist
Dear Customer, Thank you for your appreciation! We're thrilled to hear that you had a good experience. Providing top-notch service is our priority, and we're delighted to have met your expectations. - Team OneAssist.
RAM is not covered in extended warranty!! such nonsense
I have purchased 2 yrs extended ADP warranty on my HP laptop bought on 26 jan 2023. Now on expiry of an year, on expiry of my original HP warranty, having issues with RAM and display. When I called and inquired they say that it doesn't cover hardware and manufacturing defects and that it only covers liquid and accidental damages. Such a scam!! 5.4k is a waste now.
HP ppl are like we don't support any 3rd party warranties! Wht the hell should the buyer do ?
12 February 2024
Unprompted review
Reply from Oneassist
Dear Archana, our team tried to contact you multiple times via calls however the team was unable to establish conversation with your since the calls went unanswered. We are marking the escalation as closed. Please reach out us in case any further assistance is required - Team OneAssist.
iphone 14 claim
i m sahi bansal mera iphone 14 hai jis pe mne one assist ka lcd inshurance ka plan liya huya hai accident hone ke karan phone damge ho gya mera phone 15jan 2024 se inke pass hai aj 25 jan 2024 hai abhi tak esimate nhi diya gya jab plan lete hai us waqt bolte kuch hai claim ke tym sab badal jata hai cheap service one assist ik fraud compny hai
15 January 2024
Unprompted review
Reply from Oneassist
Dear customer,We regret to hear about your daunting experience. Allow us a chance to make this right. We will have my team connect and assist you further within next 24 working for the acknowledgement - Team, OneAssist.
Took time but got resolution
1 December 2023
Unprompted review
Reply from Oneassist
Dear Customer, great to hear you're satisfied! Your feedback matters to us. Regards Team - OneAssist.
Excellent service
1 December 2023
Unprompted review
Reply from Oneassist
Dear Sabnam, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Goodreponce
1 December 2023
Unprompted review
Reply from Oneassist
Dear Mr. Reddy, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
helpful executive provide by samsung
7 November 2023
Unprompted review
Reply from Oneassist
Dear Customer, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Very good service.Full satisfied.
4 November 2023
Unprompted review
Reply from Oneassist
Dear Bijnan, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Quick response from one assist team.
Quick response from one assist team.
Thank you so much.
16 October 2023
Unprompted review
Reply from Oneassist
Dear Deekshith, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am satisfied now with resolution.as…
I am satisfied now with resolution.as per promise by executive my device successfully received safely now.
16 October 2023
Unprompted review
Reply from Oneassist
Dear Surendra, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Good support teem
13 October 2023
Unprompted review
Reply from Oneassist
Dear Customer, Looks like we have hit the mark for you. thanks for the perfect rating.- Team OneAssist
Needs improvement in service quality
Although One Assist was unable to repair the phone, They returned it back as it is. Experience with their service was not as expected but it is good to see that their higher management and escalation team works professionally.
26 September 2023
Unprompted review
Reply from Oneassist
Dear Arnab, as per the recent updates from our team, your concern stands addressed. Please feel free to reach out to us in case of further assistance - Team OneAssist.
Don't purchase this company policy…
Don't purchase this company policy fraud company
2 November 2022
Unprompted review
Reply from Oneassist
Dear Kundan, our goal is to provide the best possible service to all our customers, and it sounds like we fell short for you. Please help us with your registered contact number, via this link https://survey.webengage.com/ws/~1qq44ps along with a brief description of your concern so we can help you out, so we can help you out -Team OneAssist.
Fake Service
Fake Service
I have booked service for my MacBook Pro, but the service is fake because after 25 days of not picking up my product, I am calling every day on support, but not responding genuinely.
20 September 2023
Unprompted review
Reply from Oneassist
Dear Sajid, as discussed, we are unable to comply with your request as we don't have a similar policy. As per the recent update, your device is repaired. Hence, we are closing the escalation from our end - Team OneAssist.
Excellent Service
Excellent Service, Supportive Staff, Quick resolution
1 October 2023
Unprompted review
Reply from Oneassist
Dear Rakesh, we’re really grateful and appreciate you taking the time to share your feedback with us - Team OneAssist.
Excellent service I loved it thank u so…
Excellent service I loved it thank u so much one assit
1 October 2023
Unprompted review
Reply from Oneassist
Dear Krunal, we are happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback - Team OneAssist.
I'm satisfied with the service
I'm satisfied with the service. Technician behaviour was also very good.
2 October 2023
Unprompted review
Reply from Oneassist
Dear Ankit, we are happy to hear that our team provided you with the best service. We’ll make sure that they receive your feedback - Team OneAssist.
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