Oliver Jewellery Reviews 

3,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 470 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally knowledgeable and friendly staff members, noting wonderfully smooth online transactions and extremely prompt delivery services. Many buyers are consistently delighted by the stunning quality and condition of the luxury jewelry and vintage designer bags, stating everything always matches online descriptions perfectly. However, some customers also noted minor drawbacks during their shopping journey, mentioning occasional slow communication responses, missing watch links, or minor wear on accompanying accessories. A few people also experienced occasional issues regarding customer service communication, staff interactions, or items requiring unexpected adjustments.

What people talk about most

Product

Consumers find product quality and descriptions to be extremely satisfying and accurate. Reviewers frequently... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in pristine condition... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the absolute BEST experience with Paloma at Oliver Jewellery!! She is so warm, always patient and genuinely lovely to work with from start to finish. I was making a pretty big purchase and never... See more

Rated 5 out of 5 stars

Oakville person 5 Stars all thee way. Web site easy to navigate, ( you don't have to be tech savvy). Transaction smooth, delivered a day later. Delighted with item. Yes I will most definitely... See more

Rated 5 out of 5 stars

There was a slight delay in getting my item shipped, maybe impulse shopping on a weekend is not the best idea! But once we get the bracelet to ship, everything is perfect - friendly service by... See more

Rated 5 out of 5 stars

I love that I can see all the bags and jewelry up close and feel the merch. The customer service team are all very knowledgeable about their inventory. I always feel welcomed and enjoy my shopping... See more


Company details

  1. Jewelry Store
  2. Bags and Luggage Store
  3. Gold Dealer
  4. Handbags Shop
  5. Jewelry Buyer
  6. Watch Store

Written by the company

Oliver's is a trusted family-owned business, proudly serving customers since 1971. We specialise in buying and selling authenticated pre-owned luxury jewellery, luxury watches, designer handbags, and accessories, offering exceptional value with pre-owned luxury at up to 90% off. Shop iconic brands including Cartier jewellery, Louis Vuitton purses, Tiffany & Co., Hermès handbags, Chanel, Rolex, Omega, Van Cleef & Arpels, Gucci, and more. Our mission is to be the most trusted destination for authenticated luxury. Whether you're buying your next investment piece, selling luxury jewellery or watches, or looking for a pre-owned designer handbag, we provide honest advice, expert knowledge, and complete transparency at every stage. Every item is professionally authenticated and carefully inspected, giving you confidence in every purchase. We believe luxury shopping should be clear, respectful, and pressure-free. Our experienced team takes the time to understand your needs, answer every question, and help you make informed decisions without sales pressure. For over 50 years, our reputation has been built on trust, integrity, and exceptional customer service. Every client is treated with patience, respect, and genuine care because long-term relationships matter more than short-term sales. At Oliver's, you can buy and sell luxury with confidence, knowing authenticity, value, and outstanding service always come first.

Exceptional Service

Written by the company

Luxury service comes as standard.
We believe every customer deserves patience, respect, and genuine care, creating a relaxed experience with no pressure to buy or sell.

AUTHENTICITY IS EVERYTHING

Every item is expertly authenticated, so you can shop with complete confidence.

Our in-house team of gemologists, horologists, and luxury brand authenticators carefully inspect every item before it is offered for sale. With decades of experience and hundreds of items authenticated each day, we apply rigorous standards to verify authenticity, quality, and condition. Every piece is thoroughly vetted, giving you complete confidence that your purchase is genuine and exactly as described.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,325)

474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Melissa made my experience great

Melissa made my experience great, she was patient helpful and took the time to answer all my questions and concerns. I felt comfortable and confident enough to go ahead with the purchase and I’m glad that I did! Oliver has been doing business in Toronto for many years now For a reason. Go see Oliver today for all your jewellery needs!

24 July 2026
Rated 4 out of 5 stars

Fast shipping

Fast shipping, item as described

22 July 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for taking the time to leave us a review. We’re pleased to hear that your order arrived quickly and that the item was exactly as described.

At Oliver’s, we strive to provide a smooth and reliable experience from purchase to delivery. We truly appreciate your support and look forward to the opportunity to provide you with a 5-star experience on your next visit.

Thank you for choosing Oliver’s!

Elizabeth

Rated 5 out of 5 stars

I love what I bought

I love what I bought! It's very convenient, and I'm so glad you offer the option to pay in small installments. I'm still making payments, but it really helps me manage without any problem.

24 July 2026
Rated 5 out of 5 stars

Good experience

Had a positive experience here, I really appreciated them being understanding and Melissa was very helpful. I’ll definitely be back

21 July 2026
Rated 1 out of 5 stars

8 years customer here

Be very careful relying on the high rating here,look closely at how they operate.

Many high rating reviews are aggressively prompted or incentivized right at checkout/after a transaction before customers even have time to process their experience. In fact, they actively pay or offer financial incentives for positive reviews at transaction time to keep their online rating artificially inflated. When you visit in person, the actual customer experience, especially when selling luxury items is completely different from what the polished
5 star reviews suggest.

They rely on inflated online ratings and ads to lure you through the door, only to hit you with lowball offers and high pressure tactics in person. Do your homework, read the 1 star critical reviews first to see what really happens behind the counter, and don't let artificial review scores trick you into letting your guard down.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Updated Review: Excellent Experience!!

I wrote a previous review in which I had visited the Oliver's oakville location a second time and didnt have a good experience, but I wanted to come back on here and provide an update. After my review, a very sweet, friendly and professional member of Oliver's staff contacted me. She was so helpful! She listened, and apologized and even gave me a credit to use at their store. I really appreciated that she took the time to even reach out and hear what happened, as some companies do not care. I then went back to Olivers in Oakville today after she informed me when Monique would be in as she was the person I had dealt with the first time I came in and had an excellent experience. Once again, I had a fantastic experience and was able to sell a bag and some jewellery. Monique treated me with respect and was professional and I am so pleased. I will definitely be back to Oliver's location in Oakville and now I'll be browsing the site to use my credit! Thanks again to the team at Oliver's for caring about the customer experience, it is very much appreciated!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfull

The item was like you described
Delivery was wonderfull! One day
The price was very great!

21 July 2026
Rated 5 out of 5 stars

Oakville person 5 Stars all thee way

Oakville person 5 Stars all thee way.
Web site easy to navigate, ( you don't have to be tech savvy).
Transaction smooth, delivered a day later. Delighted with item.
Yes I will most definitely be ordering online with Oliver's Jewellery again.
I do have my eye on another pc.
Thank you for your professionalism !

20 July 2026
Rated 5 out of 5 stars

Outstanding customer service.

Outstanding customer service. Communication was prompt, professional, and genuinely customer-focused from start to finish. They handled my case with honesty and respect, and I couldn’t be happier with the outcome. It’s refreshing to find a business that truly stands behind its customers. I would definitely purchase from Oliver Jewellery again. Highly recommended.

12 July 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for taking the time to share your feedback. We’re sorry to hear that the item did not meet your expectations and that you feel the description was misleading.

We take product accuracy and customer experience very seriously, and we would appreciate the opportunity to look into this further. We’d like to better understand what you received and review the details with you directly so we can work toward a suitable resolution.

Please reach out to us at your convenience, or reply to our message so we can arrange a time to connect.

Thank you again for bringing this to our attention.

Elizabeth

Rated 5 out of 5 stars

Great buy and service!

I am a new customer to Oliver’s and I was pleasantly surprised when I received my first purchase. The condition was immaculate and a great buy in my price range. I would definitely recommend Olivers to others. Not only was it a simple process to purchase online, but I received my package in no time! I can confidently say I will be a repeat customer. Thank you so much for a great experience. : )

14 July 2026
Rated 5 out of 5 stars

The best.

I love Oliver's! The best. I am pretty sure I won't buy my luxury bags anywhere else and luxury bags are my weakness. Stunning inventory, great prices, wonderful people. I am always treated like a friend by every one at Oliver's and I really appreciate the experience as well as my stunning new purse additions.

16 July 2026

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