Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I... See more
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Received a broken product and the company have ignored me for two weeks. Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact... See more
Company replied
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... See more
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... See more
Company details
Written by the company
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Contact info
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, United Kingdom
- 08712 455 645
- info@olivastu.com
- www.olivastu.com
4.1
Great
360 reviews
Replied to 62% of negative reviews
Typically replies within 24 hours
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Excellent service as always.
5 April 2026
o didnt recived it yet
15 March 2026
Reply from Olivastu
The item got rejected and it is on its way back to us. I have contacted the customer also to explain this. they have never contacted us to find out and checked the tracking
Reply from Olivastu
emailed customer offered a replacement
Reply from Olivastu
emailed him twice with no answer. We can swap or refund no issues
Good products
2 September 2025
Received a broken product and the…
Received a broken product and the company have ignored me for two weeks.
Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact same manner.
I believe this is likely a courier issue.
12 February 2026
Reply from Olivastu
Emailed customer offered a brand new one. We have not received any email so messaged him directly
Never recieved the vape having to go…
Never recieved the vape having to go through bank to get refund
13 February 2026
Sent wrong item, hard to contact but satisfactorily resolved.
Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I managed it was by leaving a negative review here on Trustpilot. They were very apologetic and helpful when I did get hold of them. They sent me the correct item and refunded my p&p for returning the incorrect one. I removed 1 star for sending out the wrong order and removed another for being hard to contact.
14 February 2026
Unprompted review
These guys are fantastic
These guys are fantastic. Brilliant selection and prices.
Also great customer service and will diligently fix any issues with an order but it's not usually a problem.
Would highly recommend.
5 February 2026
Been buying from here for a while now
Been buying from here for a while now, I find their products are reasonably priced and have a lot of products to choose from, when one of my products was not available they called me to tell me and ask if they could substitute it for a similar product, nice customer service.
15 January 2026
Products good and as described and…
Products good and as described and quick delivery.
12 October 2025
Always top delivery
Always top delivery - their glass tips have such a nice puff to them. Sometimes like them better than my RipTips
21 November 2025
Unprompted review
very happy with my order
very happy with my order, amazing quality products, delivery was very fast would definitely order again.
3 November 2025
good customer service
I made a mistake on my order and the team were excellent at resolving. and did not charge me any extra for my mistake.
13 October 2025
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