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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people expressed concerns about the fairness and transparency of the online platform, particularly regarding lottery and scratch tickets. Customers frequently reported issues with the website and app, including being logged out during play, difficulty logging in, and crashes when trying to make purchases. The withdrawal process was also a major point of dissatisfaction, with users experiencing significant delays and inconvenient methods compared to other platforms. Some people also felt that the rules for poker payouts had changed without proper notification. Additionally, some customers mentioned concerns about the perceived fairness of online slots, noting sudden changes in bet amounts or payouts.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express strong concerns that games like... See more

Website

Consumers find the website to be a source of significant dissatisfaction. Many reviewers describe it as one... See more

Payment

Customers had negative experiences with payment. Reviewers consistently report significant delays in... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the games are designed to take... See more

Application

Users describe negative interactions with the app. Many reviewers report being frequently logged out of... See more

Based on these reviews

Rated 1 out of 5 stars

Online play is terrible in the past 6 months, continuously being logged out of a game or being prompted that because of lack of play you are being logged out while playing. Every opportunity when... See more

Rated 1 out of 5 stars

The Ontario tax payers own OLG but we're treated like suckers on the online casino. If you want to see a blatant example of rigging, play anytime during the weekday and you'll lose worse than any bric... See more

Rated 1 out of 5 stars

Definitely taking advantage of customers. You can't win no matter what you deposit or play. I'm on a break, and hopefully that will lead to a boycott altogether. It's just a constant loss. No enterta... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling Service
  4. Lottery Vendor
  5. Online Sports Betting Vendor

Information provided by various external sources

Ontario Lottery and Gaming Corporation, known for corporate branding purposes simply as OLG since 2006, is a Crown corporation owned by the Government of Ontario, Canada.


Contact info

  • Foster Drive 70, P6A 6V4, Sault Ste. Marie, Canada

  • www.olg.ca

1.3

Bad

TrustScore 1.5 out of 5

628 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Put in $185

Put in $185. Played a game ive played on betrivers and fandule. Both games had great experience get a few wins and dip out . On olg. Got 5 bonuses. All the worst one and the pay out was weak. Down 50 pay out $10 and so on till nothing.. I get its about losing but not even a bonus that pays to keep you playing.. glad olg isnt the only app wont waste anymore money on there.

10 April 2026
Unprompted review
Rated 3 out of 5 stars

Truly one of the worst for online…

Truly one of the worst for online casino play with slots. I am speaking from experience of having signed up with almost every regulated casino in Ontario too.
Payouts recently happen in 24 to 30 hours but if it is a weekend, 3 to 5 days.
I have decided to stop gambling here due to lack of slots compared to other iGaming Ontario regulated casinos that pay within hours and also overnight by eTransfer. OLG's casino is a money sucker for people who do slot pulls of $4 and above. I assume it is volitility cha ges based on bet sizes. I have had some majorly great wins here, unbelievable ones actually. This is for playing hours weekly for the past year. However, lately OLG has not been paying even after breaks from gambling.
Artificial intelligence was able to explain to me why slots feel dry. I was feeling like a conspiracy theorist but there is a lot of work behind the scenes that online casinos actually do to level out a user's playing and wins if they want to!
My advice, try some of iGaming's other regulated casinos. There are really good ones that have fantastic customer service, pay faster, and have a huge slot selection.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

OLG is a Scam

OLG is a Scam; you never win, and they will take over a week for you to withdraw, and by that time, you will gamble everything away while waiting. This happened to me when I won $1800

For quick and legitimate deposits and withdrawals at an Ontario Online Casino, visit Betty or Betano. They typically allow you to withdraw your money within 15 minutes, and it will appear in your bank account immediately.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could give 0 stars

Wish I could give 0 stars. The least fun casino available! I'm not looking to get rich off slots...but I mean... a win...like anything.. 5 cents? 10 cents? Something... it's just spin loss, spin loss, spin loss, repeated over and over until you are empty! $20, at 40 cents a spin lasted under 1 minute. Not an isolated occurrence either... this is everytime!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY WITH OLG YOU CAN KISS YOUR…

DO NOT PLAY WITH OLG YOU CAN KISS YOUR MONEY GOODBYE. Ofcoarse depositing money is instant. But THEY WILL NOT LET YOU TAKE YOUR MONEY OUT ITS A JOKE. So you have to wait till 8am for your withdraw to even be dealt with. In the mean time you can cancel your withdraw at any time to piss whatever change you won back from them. THEN EVEN IF YOU ARE ABLE TO GET ANYTHING WITHDREW FROM THEM IT TAKES 5 BUISNESS DAYS FOR THEM TO EVEN SEND IT TO YOU SO WHAT IS EVEN THE FRIGGEN POINT OF PLAYING ON THEIR PLATFORM IF YOUR NOT GONNA GET YOUR MONEY FOR OVER A WEEK ITS A FRIGGEN JOKE. THESE PEOPLE SHOULD BE ASHAMED OF THEMSELVES. Gambling is the addiction with the highest suicide rates. And these people can't even pay you the money you rightfully won. Seriously OLG needs to be boycotted these people are worse then criminals and they do it legally every day right infront of your faces. IF YOUR GONNA GAMBLE DONT DO IT WITH OLG CUZ YOU WILL NEVER EVER SEE YOUR WINNINGS. THEY PUT A WHOLE NEW MEANING TO THE HOUSE ALWAYS WINS

4 April 2026
Unprompted review
Rated 5 out of 5 stars

listen olg is changing rules on pay…

listen olg is changing rules on pay outs on poker all in; last year pair of 10"s or better paid 2$ now only jacks or better ; and royal flush use to be 10,000 plus the jackpot and straight flush was 5.000$ plus10% of jack pot ; now straight flush regular is 500 ; and 10% if u bought all in ; and royal flush regular is 5,000;they have only increased the prizes on full house and flush ; this is a not fare not to tell people about the changes

12 March 2026
Unprompted review
Rated 1 out of 5 stars

All fake lottery

All fake, digital draws on every single lottery,
NO PHYSICAL MACHINE TO DRAW THE NUMBERS,
in USA all lottery are drawn on physical machines why people even bother to play this fake lottery.
All fraud and then in the app you have to wait for the number for hours after the fake draw and most of the time that fake app is not working. I'm done with this fake lottery.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

People do not buy scratching tickets or…

People do not buy scratching tickets or lottery tickets. Most of it are not winners, especially now you're wasting your money. They're making all the tickets most of them 80% of them. Losers 20% only winners within $5 to $10 to $50 wins. It's not worth it. Save your money for the whole year and you'll see how much you'll have. Do not give your money away. They're stealing from us

2 March 2026
Unprompted review
Rated 1 out of 5 stars

OLG is rig.playing over 40 yrs.Use win…

OLG is rig.playing over 40 yrs.Use win with poker when first came out.Use to win in keno.Use win in all lottery.Hsve not win since 2019 when they changed to AI.
It’s only righteous and proper to have lottery numbers drop manually with security.Not rig by man or digital.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

OLG is nothing but a cash grab

OLG is nothing but a lottery customer ripping off skim and experience a truly bad playing experience. Its all rigged and a total scam however they claim they are up and up lies. Don't waste your time playing on this cash grabbing ripping off sight, This lottery sight from gaming to slots and lotto are just fixed and ripping off players to benefit the Its own self interests. All Crap and a laughing joke.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I placed a bet on seahawks to win super…

I placed a bet on seahawks to win super bowl.they won and the return was 191
Dollars
Now it is Feb.27 th and I still haven't been paid.all I got was a runaround.this is wrong
This is wrong.no matter what you do they come out with another excuse
They take your money and you have to go through so many hoops and still not get paid
Stay away from olg

8 February 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Max or any…

I am very disappointed with Max or any other lotteries,
for example MAX, I have noticed that the maximum prize never gets over 85 millions, how can that be? where is all the money going? some time there is no winners for weeks, people still buy tickets, why the prize is not going up?
a ticket costs 5 Dollars, I feel very humiliated when when I buy tickets for over 40.00 dollars or even only one ticket and the winning is 2.00 dollars, I feel this is very disgusting, I honestly believe this is humiliating, is better not give any winning if that is the case, they are not fair.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Leave it to the government to screw things

One more one star review for OLG.ca to complement the 94% who are in the same bucket.
The signup process is abysmal and requires lowering security on your computer. Sending location information is a security risk, using VPN is a good thing to have, but none are acceptable from an OLG.ca perspective. Not to mention the PII captured, I will likely put a freedom of information request just so I see what they have. So far the only thing that I am willing to put up with is using the phone with data (no WiFi, cause god forbid one puts additional routers on their network to protect from being snoopped by the carrier). All I wanted was to get a lotto max ticket. It would have been easier to drive to a retailer.

11 February 2026
Unprompted review

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