EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
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Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support from Laura…
Excellent customer support from Laura Boydon. Took time to re-arrange a delivery and then followed up the next day to ensure everything was OK.
2 December 2025
Unprompted review
Reply from Office Monster
Hi Nigel,
Thank you for your wonderful feedback! We’re delighted to hear that Laura was able to assist you and ensure your delivery was rearranged smoothly. She will be thrilled to know her follow-up and support made a positive difference.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind Regards,
Office Monster
Quality Stationery at a reasonable price
We swiftly received good quality, reasonably priced stationery. Happy to support a local, Yorkshire based business.
25 November 2025
Reply from Office Monster
Hi Paul,
Thank you for your lovely review! We’re really pleased to hear that your order arrived quickly and that you’re happy with the quality and value of our stationery.
We truly appreciate your support for a local Yorkshire business — it means a lot. We look forward to helping you again soon!
Kind Regards,
Office Monster
Great service
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for normal 2nd class postage. However, that said, my order is dealt with promptly and I receive it within 3 days, so no complaint there! Great service thanks.
21 November 2025
Reply from Office Monster
Hi Alison,
Thank you so much for taking the time to leave a review. We’re delighted to hear that you’ve been pleased with the speed and reliability of our service each year!
We appreciate your feedback regarding postage costs. We continually review our packaging and delivery options and comments like yours help us look for ways to improve while ensuring items arrive safely and in good condition.
Thank you again for your kind words, we look forward to serving you next year:)
Kind Regards,
Office Monster
Fantastic Company
Office Monster recently supplied and delivered all of our new office furniture, and the entire experience has been excellent from start to finish. Everything was handled professionally, communication was clear and straightforward, and the team made the whole process completely hassle-free.
A special thank you to Mia Roberts, who was incredibly helpful throughout the process and made sure everything ran smoothly.
The quality of the furniture is fantastic — exactly what we were hoping for — and it’s made a huge difference to our workspace. We couldn’t be happier with the service or the products. Highly recommended!
27 November 2025
Reply from Office Monster
Hi Harriet,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with us, from ordering to delivery was smooth and hassle-free. Clear communication and professional service are really important to us, so it’s wonderful to know we met your expectations.
A special thanks for recognising Mia’s support, she’ll be delighted to hear your kind words. We’re also very pleased that the quality of the furniture has made such a positive impact on your workspace.
We truly appreciate your recommendation and we’re here for anything you need in the future.
Kind Regards,
Office Monster
Putting the customer first
Excellent. Laura was exceedingly helpful when I mistakenly thought there were components missing from my bookshelf purchase and arranged to send replacements, no questions asked. And there were no issues when I owned up to the mistake. This is definitively putting the customer first!
26 November 2025
Unprompted review
Reply from Office Monster
Hi John,
Thank you so much for your wonderful review! We’re delighted to hear that Laura was able to help so quickly and reassure you when it seemed like parts were missing.
Your kind words mean a lot to us , putting customers first is exactly what we strive for. If you ever need anything else, we’re here to help!
Kind Regards,
Office Monster
When the original date was changed I…
When the original date was changed I wasn't best pleased. I understand it wasn't done deliberately so for the saje of a couple of weeks my units duly arrived and I am very pleased with them overall. All matching furniture now in my home office.
11 November 2025
Unprompted review
Reply from Office Monster
Hi Stuart,
Thank you for taking the time to share your experience. We’re sorry for the frustration caused by the change in the original delivery date, we understand how inconvenient that can be.
We’re glad everything arrived safely in the end and that you’re pleased with your new units. If you need any further assistance, we’re always here to help.
Kind Regards,
Office Monster
Good customer service
Well priced order. Had issues with delivery, they rectified really quickly.
24 November 2025
Unprompted review
Reply from Office Monster
Hi Oliver,
Thank you for your feedback! We’re glad to hear you found our pricing fair and we appreciate your patience with the delivery issue.
We’re happy we could resolve it quickly for you. If you ever need anything else, we’re here to help!
Kind Regards,
Office Monster
Laura was very helpful
Laura was very helpful, responded quickly and stayed in contact often to resolve the issues I had. Will be buying from office monster again.
12 November 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind review!
We’re delighted to hear that Laura was able to assist you quickly and keep you updated throughout the process. We truly appreciate your feedback and look forward to welcoming you back to Office Monster again soon:)
Kind Regards,
Office Monster
Laura Boydon was fantastic.
Laura Boydon was fantastic at keeping me updated with my order, which unfortunately was out of stock when I initially ordered it.
She went above and beyond to make sure I knew what was happening and when to expect my order. After a small delay, the items were delivered at the time advised.
4 November 2025
Unprompted review
Reply from Office Monster
Hi Carina,
Thank you for taking the time to share your experience!
We're delighted to hear that Laura was able to keep you well updated throughout the process and ensure you knew exactly what to expect. We’re sorry about the initial stock delay but glad everything arrived as advised in the end.
We’ll make sure Laura sees your kind words, feedback like this means a lot.
Thank you again for your patience and for choosing us!
Kind Regards,
Office Monster
Reply from Office Monster
Hi Darren,
Thank you for the great feedback:)
We're delighted to hear you were happy with both our service and delivery. We appreciate your support and look forward to helping you again soon!
Kind Regards,
Office Monster
Excellent service
We have used Office monster on two separate occasions and both time we received the furniture quickly. The installation team were polite and built the furniture quickly and removed all the cardboard boxes on the way out.
Will use again
9 November 2025
Reply from Office Monster
Hi James,
Thank you so much for your lovely review! We're so happy to hear that your furniture arrived quickly on both occasions and that our installation team made the process smooth and hassle-free.
We’ll be sure to pass your feedback on to them.
Kind Regards,
Office Monster
Laura was brilliant
Laura was brilliant. She kept me informed all the way and made sure everything went smoothly. She was extremely helpful and massively friendly. Highly recommend.
13 November 2025
Unprompted review
Reply from Office Monster
Hi David,
Thank you so much for your kind words!
I’m thrilled to hear everything went smoothly and that you had a great experience with Laura. It was a pleasure helping you and we truly appreciate your recommendation!
Kind Regards,
Office Monster
Reply from Office Monster
Hi Wendy,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again soon:)
Kind Regards,
Office Monster
Very quick and easy purchase
Very quick and easy purchase.
The product met very well our expectations.
25 September 2025
Reply from Office Monster
Hi Wayne,
Thank you so much for your kind words!
We're delighted to hear your purchase was quick and easy and that the product met your expectations. We appreciate your support and hope to serve you again soon!
Kind Regards,
Office Monster
Extremely quick, easy and efficient service
I recently ordered an office chair for home which was required urgently because of a medical problem and to arrive assembled. The designated delivery date was at an inconvenient time due to a hospital appointment and the amazingly-efficient customer support person, Laura Boydon, ensured that the chair was delivered extremely quickly, with minimum of fuss and with constant updates to me. I was extremely impressed with the service and the product and would recommend this company to prospective customers, to add to the many other glowing customer references already posted.
30 September 2025
Unprompted review
Reply from Office Monster
Hi Angela,
Thank you so much for sharing your thoughtful feedback!
We’re delighted to hear that Laura was able to assist you so efficiently and ensure your chair arrived quickly and conveniently. We’re glad the product met your expectations and truly appreciate your kind recommendation. Wishing you a smooth recovery, and thank you again for choosing us — we’ll be sure to pass your lovely comments on to Laura!
Kind Regards,
Office Monster
Laura Boydon is a Shining Star!
Laura was really helpful and clear. Laura took my query and made sure it was sorted, all to my preferences! I had an issue where items were being delivered at different times, where I wouldn't be on site to receive, and Laura made sure this was communicated to the couriers, and amends were made where possible.
30 October 2025
Unprompted review
Reply from Office Monster
Hi Rhianne,
Thank you so much for your lovely feedback!
We’re delighted to hear that Laura was so helpful and made sure everything was handled just the way you needed. It’s great to know she could resolve the delivery timing issue and keep things running smoothly. We’ll be sure to share your kind words with her, she’ll really appreciate them!
Kind Regards,
Office Monster
Excellent service from Laura
After delivery failure Laura Boydon pulled out all the stops to ensure I got the product I had ordered
30 October 2025
Unprompted review
Reply from Office Monster
Hi Bill,
Thank you for taking the time to share your experience! We’re sorry for the initial delivery issue, but we’re delighted to hear that Laura went above and beyond to make things right. We’ll be sure to pass along your kind words:)
We really appreciate your patience and your support!
Kind Regards,
Office Monster
Fast Delivery
Fast Delivery. Excellent and kind customer service from Laura. First rate company. Product as described. Delighted with my purchase.
29 October 2025
Unprompted review
Reply from Office Monster
Hi James,
Thank you so much for your wonderful feedback!
We’re thrilled to hear your order arrived quickly and that Laura provided excellent service, we’ll be sure to pass along your kind words. We really appreciate your support and hope to serve you again soon!
Kind Regards,
Office Monster
Reply from Office Monster
Hi Priscilla,
Thank you for your feedback! We’re glad you found our service prompt and easy to access. We appreciate your support:)
Kind Regards,
Office Monster
Amazing Customer Service from Max
I had to get into contact with Office Monster as one of our items was missing a small element of it. Max Daniels dealt with our problem quickly and professionally and kept me up to date through the whole process as this went to the supplier and then dispatch.
As far as issues go with missing bits from an order, the process with Max was trouble free and the missing parts arrived within 48 hours so you can't really get much better than that!
Thank you Max - great work!
23 October 2025
Unprompted review
Reply from Office Monster
Hi Danny,
Thank you so much for your lovely words!
We're really glad to hear that Max was able to get everything sorted quickly for you and that the missing parts arrived without any hassle.
We’ll be sure to pass along your appreciation to him. Thanks again for choosing Office Monster, we look forward to helping you again soon!
Kind Regards,
Office Monster
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