EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
Company replied
Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went like clockwork with no…
Everything went like clockwork with no hiccups the tradespeople were very polite and efficient. The whole process from selecting the item, arranging the delivery, recycling and installation via Laura was very professional and well done.
20 February 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your fantastic review.
We’re delighted to hear that everything went smoothly from start to finish and that the installation team were polite and efficient. It’s great to know the whole process, from selection to delivery, recycling and installation met your expectations.
Kind Regards,
Office Monster
Laura Boydon Was absolutely brilliant
Laura Boydon Was absolutely brilliant! I don’t think I have ever had someone so happy to help and get things sorted.
Laura’s email responses were so quick and she always come back with an answer!
Highly recommend!
14 February 2026
Unprompted review
Reply from Office Monster
Hi Billy,
Thank you so much for your lovely feedback!
We’re thrilled to hear how pleased you were with Laura’s support — I’ll be sure to pass this on to her.
Kind Regards,
Office Monster
Fantastic Service
I had a great experience and it was the first time using Office Monster but I would definitely again. Great products and the customer service from Laura was exceptional.
16 January 2026
Unprompted review
Reply from Office Monster
Hi Pauline,
Thank you for your wonderful review!
We’re so pleased your first experience with Office Monster was a great one, that means a lot to us. I’ll be sure to pass your kind comments on to Laura; she’ll be delighted to hear them.
We look forward to helping you again in the future!
Kind Regards,
Office Monster
5 stars!
There was a very minor (and I do mean very minor) issue with delivery, but the staff/email support was 2nd to none. Once the issue was sorted, my shipping was upgraded, and I received the desk very quickly.
The quality of the desk is amazing, and for the cost, I can't fault it in any way. Would without hesitation use them again.
12 February 2026
Unprompted review
Reply from Office Monster
Hi Matthew,
Thank you so much for your kind feedback.
We really appreciate your understanding regarding the minor delivery issue and are glad we could resolve it quickly for you. It’s great to hear you’re pleased with the quality of the desk and the service you received.
We’d be delighted to assist you again in the future!
Kind Regards,
Office Monster
Reply from Office Monster
Hi Paul,
Thank you for your review. We’re pleased to hear you found our website clear and easy to use :)
Kind Regards,
Office Monster
Top Service from Office Monster
I needed a replacement fixings pack as I lost the original during a move. Danielle sorted me out with a new pack they had on hand, didn't even ask for postage. I've bought two desks now from Office Monster, and service has always been top 👌.
2 February 2026
Unprompted review
Reply from Office Monster
Hi Rob,
Thank you for the great review! We’re really glad Danielle was able to help and get a replacement pack out to you so easily.
We truly appreciate your repeat custom and your kind words about our service:)
Kind Regards,
Office Monster
Reply from Office Monster
Hi Pennie,
Thanks for your review! We’re really pleased to hear you had an easy ordering experience and received a quick response.
We look forward to your next order with us :)
Kind Regards,
Office Monster
Easy to find what I wanted.
3 February 2026
Reply from Office Monster
Hi,
Thanks for your positive review! We’re pleased to hear you found it easy to find what you needed.
We hope to assist you again soon:)
Kind Regards,
Office Monster
Great service
I originally ordered a grey oak combination cupboard, but the manufacturer kept pushing back the delivery date, so I swapped to a plain oak unit. Laura was a huge help and sorted it for me without issue and even supplied next day delivery after all the waiting. Unfortunately the glass doors weren't delivered as they were broken prior to being loaded on the truck. I emailed Laura and she had a new set sent out in the next delivery. Despite the hiccups, Laura couldn't have been more helpful and she was very quick to answer queries. I'd have no issue ordering from Office Monster again.
3 February 2026
Unprompted review
Reply from Office Monster
Hi Simon,
Thank you for your review and for your patience throughout. We’re sorry for the delays and the issue with the glass doors, but we’re pleased Laura was able to resolve everything quickly for you. We’ll be sure to pass on your kind feedback to her.
Thank you for choosing Office Monster, we really appreciate it and look forward to helping you again in the future!
Kind Regards,
Office Monster
I bought this chair in 2021 but within…
I bought this chair in 2021 but within few months the arm rest was broken. Looks a cheap plastic material used. The chair is fine and I am now using the chair without the arm rest. I still gave 3 stars...Do I get a replacement arm rest??
After my review, the team promptly reached out and has since sent a replacement armrest. Thank you for your quick response and for the outstanding customer service.
29 January 2026
Unprompted review
Reply from Office Monster
Hi Kishore,
Thank you for taking the time to leave a review and for your honest feedback. We’re sorry to hear that the arm rest broke after a few months, that’s certainly not the experience we aim to provide.
We’re glad to hear that the chair itself has continued to serve you well but we do understand how disappointing it must have been to have an issue with the arm rest.
As the purchase was made in 2021, it is now outside of the warranty period, however we’d still be happy to look into this for you if you want to send us an email to support@officemonster.co.uk
For any damages or issues, we do advise to let us know as soon as possible so we can investigate and resolve the matter promptly.
Thank you again for your feedback, it helps us improve our products and service.
Sincere apologises again for any inconvenience caused.
Kind Regards,
Office Monster
Said I'd get next day delivery & I didn't
Said I'd get next day delivery and I didn't - when they attempted to deliver the parcel the following day (which I only know as I have the ring door bell video to prove it - sadly, I couldnt answer the ring doorbell as I was driving) the courier didn't leave a note to say they'd tried to deliver. no attempt was made to leave it with a neighbour (I've checked) - when I called customer service at office monster they firstly claimed it had been delivered (why would I call them to tell them it hadn'tbeen delivered if it had been delivered) then they quickly retrenched - the excuse for not delivering the next day was 'something happened at the depot' - could they have not emailed me to let me know - problems happen, its not a perfect world, i'd have understood - but I sat in my office all day waiting for the parcel - they have my email address, the 5 marketing emails I've had since I made my purchase from them prove this - but nothing about my parcel - the customer service chap I spoke to on the phone was very nice and he was phoning me back - 24 hours later he hasn't called and the parcel still hasn't turned up and I have no indication when it will - other than there could be up to 3 attempts over 48 hours (no morning or afternoon indication - nothing) - as a very small business that needs to be out and about this is not ideal. I'm disappointed really - on the face of it this looks a great company with super prices - but if you can't get the product you paid for in a timely manner - when most courier companies these days do give email/text message support to who they are delivering to - what is the point.
29 January 2026
Unprompted review
Reply from Office Monster
Hi Paul,
Thank you for taking the time to leave your feedback, we’re really sorry for the frustration this caused and completely understand your disappointment, especially given how important timely deliveries are for any business.
We’re pleased to confirm that the delivery issue has now been resolved. A member of our management team has also been in touch with you directly to discuss your experience and to better understand your feedback.
Your comments have been shared internally, particularly around delivery communication and follow-up.
While problems can occasionally occur with couriers, we fully recognise that clearer communication would have made a big difference here and we’re sorry that fell short on this occasion.
Thank you again for raising this with us and for giving us the opportunity to put things right, we genuinely appreciate your feedback and hope we can provide a much smoother experience for you going forward.
Kind Regards,
Office Monster
Great follow-up by the team
Our order came very quickly but unfortunately the screws were missing. Lauren from the customer service team responded very quickly and sent out the screws the next day. She even followed up to make sure they were received. Great service, thank you!
27 January 2026
Unprompted review
Reply from Office Monster
Hi Jenna,
Thank you so much for taking the time to share your experience! We’re sorry about the missing screws, but we’re really glad our support team was able to help quickly and make things right.
Thanks again for your patience and for choosing us :)
Kind Regards,
Office Monster
1st class customer service from Laura…
1st class customer service from Laura and the team. Kept up to date throughout the whole process and more than happy with the products ordered. Would certainly recommend.
22 January 2026
Unprompted review
Reply from Office Monster
Hi Andrew,
Thank you for your lovely feedback!
We’re delighted to hear you received first-class service from Laura and the team and that you’re happy with your order. We really appreciate the recommendation :)
Kind Regards,
Office Monster
Great Service
We had an issue with the incorrect item being delivered which came directly from the manufacturer. Laura at Office Monster was able to arrange collection of the wrong unit and rearrange a replacement very quickly. Many thanks.
21 January 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you for your kind review.
We’re sorry for the initial issue with the incorrect item, but we’re pleased to hear Laura was able to quickly arrange the collection and replacement for you. We appreciate your patience and kind feedback :)
Kind Regards,
Office Monster
Amazing service
The order process was great with options to choose a delivery date. The delivery was on time and early in the morning which really helped. I knocked off 1 star but only because a part was missing, however the customer service to get this replaced was amazing. Laura Boydon in customer support had the part delivered prompt the next day with no issues and kept me in the loop with all the proceedings. I felt very listened to and supported.
19 January 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you for your feedback.
We’re glad to hear the ordering process and delivery worked well for you. While we’re sorry about the missing part, it’s great to know Laura and our customer support team were able to resolve this quickly and keep you informed. We really appreciate your understanding and kind words!
Kind Regards,
Office Monster
we are still waiting for the paper on…
we are still waiting for the paper on this order
13 January 2026
Home office setup
Office furniture came with clear instructions and was easy to assemble. The desks and drawers are of very good quality and affordable price. They look great in my home office setup.
17 January 2026
Reply from Office Monster
Hi Richard,
Thanks so much for the great review!
We’re happy to hear the instructions were easy to follow and that you’re enjoying the quality and value of the desks and drawers.
It’s great to know they look great in your home office, thanks for choosing us!
Kind Regards,
Office Monster
👍All good👍🕵️♂️
7 January 2026
Reply from Office Monster
Hi Robin,
Thank you for your review!
We are pleased to hear you are happy with everything here at Office Monster.
We look forward to your next order with us:)
Kind Regards,
Office Monster
Mia provided amazing sales support and…
Mia provided amazing sales support and made the buying process so easy. Will for sure be ordering all of our office furniture from this company. Very satisfied
8 January 2026
Unprompted review
Reply from Office Monster
Hi Wajjad,
Thank you for the wonderful review! We’ll be sure to pass along your kind words to Mia. We’re so happy to hear you’re satisfied and appreciate your continued support.
We look forward to your next order with us :)
Kind Regards,
Office Monster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.