ODEON Reviews 

The ability to watch as many movies as you like (with caveats) for the reasonable monthly fee they have is good BUT when it comes to cancelling, it is absolutely the worst experience I've ever had.

Firstly, there's no easy way to cancel in the app or online. You HAVE to email them.

Fine, I guess I'll email them; except they have a policy where you have to give them 30 days notice. So you have to pay for an extra month.

Sure, whatever. I just want to cancel. Here's my experience:

1. Cancellation requested by email on 19th December 2025 (busy period, understandable I don't get a response till new year)
2. We are now two weeks into the new year (January 14th 2026), still no reply. I email them for an update.
3. Try to contact them using WebChat. Terrible system, AI goes in circles, waste of time. Trying to get it to connect me to an agent, the system is down. Great.
4. 26th January, they still haven't replied, I am charged for another month against their own policy.
5. 29th January I finally get a reply stating my subscription has been cancelled, but now they have to give me a call to issue me a refund for the extra charge. A call? For what? They need my card details? To issue me a refund???

So not only is their cancellation experience terrible, but so is their refund experience. Everything else with Odeon (over 2 years, 143 visits) has been mostly problem-free, but this experience is so bad, they deserve the 1-star.

Odeon, please do something about your cancellation experience. It is by far the worst thing I have ever experienced.

I was at Glasgow Qusy and was having problems getting a ticket from the machine and was helped out by the awesome Rebecca . She was super friendly and helpful.

Impossible to cancel MyLimitless subscription. You have to contact them, but get no reply. I had to block Odeon through my credit card company.

I signed up to Limitless Plus in October so I could watch the Back to the Future 40th anniversary movie more than once. Knowing the minimum term of three months, I figured I'd also catch a few other movies that made it worth the cost.

Had a lot of issues with sound and vision. The second BttF run was fantastic, but despite both times seeing it being IMAX, the first had a really off picture that was distorted. Another movie I saw had really abysmal sound quality, like a miscalculated delay to the back which wasn't great because it was a musical.

I also missed out on a movie I booked because the app can't properly remember your favourite location and will randomly remove filters, letting you book in Acton by mistake.

Of course, these are small little details I'm ranting about. The true issue is the lack of customer service and ease of cancelling limitless.
The terms and conditions say you must maintain a subscription for three months minimum. If you wish to cancel, you need to fill out a contact form.
In mid December when it became clear I didn't want to go very often, I raised a ticket via the contact form to cancel on the 10th of December. I received a ticket number in an email reply. A week later, I received an automated "we're slow but we'll get to you" style update.
On the 3rd of January, after still no response, I replied to the ticket, asking for confirmation.
Come the 19th of January, I still hadn't had any response from a human, and I froze the card I had linked to Odeon. Today, the 23rd of January, they attempted to take payment again (which of course was blocked).
As far as I'm concerned, I do not owe them money, and I do not want this service anymore. I've had to result to blocking them at the bank level.

The membership cancellation is still pending confirmation. It has now been over six weeks since the request was made. Its a JOKE

Ignores you if you want to cancel your membership

I know all companies are using them but odeon has the worst AI chatbot "help" assistant I have experienced, coupled with a complete lack of any other contact methods for assistance. Utterly useless and potentially discriminatory against older people or those who can't use chat bot eg visually impaired.

Odeon is officially useless and have dreadful customer service/experience. So I have bought My Limitless. I have now been suspended for 7 days, because my local Odeon has not been scanning my QR code when I go (not that I was aware). I have been trying to speak to someone via live chat to resolve it. I have been waiting 30mins and no one has bothered to show up to talk to me and 'Odi' their virtual chat BOT is absolutely no help. I tried over the weekend to get hold of someone, only to be told via 'Odi' that there was technical issues. I can't get hold of anyone, what is the point of My Limitless when they put a limit on what you can see due to the incompetence of the local cinema!!

To be honest I give no stars .
Odeon have carried on taking payments from my card for over 3 months
6x £19.99

Even after they said it was cancelled
They give you ticket number with complaint. Only to never reply .

Can’t book the seats for the IMax online you want because the computer won’t allow a ‘gap’ between the next seat ( they are in pairs so if someone has booked a single it wants you to sit next to them !! Premium rate helpline — computer says no .. rubbish

I have been trying to cancel my ODEON Limitless membership since mid-November. To date, there has been no response and no action taken despite multiple attempts to contact customer service.

The online chat appears to be completely unmanaged — messages go unanswered, and there is no alternative support offered. Despite ignoring my cancellation request, ODEON still sent me a feedback form asking how they performed, which is frankly tone-deaf given the circumstances.

Another payment is due next week, and if this issue is not resolved immediately, I will be forced to take the matter up with my bank — something that should never be necessary simply to cancel a membership.

What makes this worse is that ODEON doesn’t even respond to these reviews, which speaks volumes about how little they value customer feedback or accountability.
This experience has been frustrating, time-consuming, and completely avoidable. I would strongly caution anyone considering Limitless to think twice, as cancelling appears far more difficult than it should be.

IF YOU ARE BEING SCAMMED BY ODEON/MY LIMITLESS CANCEL YOUR DIRECT DEBIT OR CARD THEY USE TO COLLECT PAYMENT AND CALL YOU BANK TO CLAIM BACK ANY FUNDS TAKEN.

As mentioned below by others, it is absolutely impossible to cancel the My Limitless membership. You cannot just simply end the subscription via your account. You have to fill in a form online and request the cancellation. I’ve done this months ago and just received an email saying they are busy and will be in touch but they don’t get back to you and don’t reply even when you follow up. It’s all a scam to trap you into signing up then make it super difficult when you want to cancel.

Because they keep taking payments and my account was set up using my debit card I’ve had to cancel my card and request a new card.

The subscription is brilliant tho and can save you so much but because the cancellation process is a joke it’s something me and others won’t be using again.

Horrendously expensive merchandise that was broken when we got home. No response regarding a replacement despite a complaint being submitted. Absolutely disgraceful considering we spent £110 on a single visit.

Seats were rubbish compared to Vue, screen wasn't as good either, and the sound didn't fill the room (my home surround actually feels better).

The staff were absolutely fantastic and extremely attentive, you couldn't fault them at all for their approach. Really must be keeping the business alive because the product itself is poor for the extortionate pricing.

Awful experience. Did they test this site at all before releasing it. I want to book seats for a film in five days and can't see what they have showing.

I can only write of my own experiences, which are all good. I left the main competitors unlimited subscription due to a very bad experience. In November I joined Odeon myLIMITLESS, and I’m so pleased that I did. The cinemas are warm. The luxe seating is so comfortable and convenient with tables for snacks. The app works well for booking. Above all every member of staff I’ve met has been polite, respectful, informative and clean the cinemas with enthusiasm after screenings finish.

Odeon Website so incredibly unhelpful to use . Really bad customer experience. I always have difficulty. It's no wonder the screens are half empty, people can't be bothered with the hassle of trying to buy tickets.

All the staff were really friendly and helpful. Service was quick and it was good to see the escalators working again.

Horrible web booking system! We ate living in AI generation and they their booking system is so horrible!

The film was stopped halfway through due to a power cut and we were asked to vacate the building. Not been able to get through to customer service at all for refund. Appalling service. Very disappointing. Have paid for a service that has not been delivered.

Very disappointing experience.
We were 4 adults and 3 children (ages 3, 5, and 8) and were charged full adult prices for the kids. We queued for about 15 minutes, and the staff member serving us was inexperienced, which caused more delays.

After finally getting in, we were stopped because we didn’t have 3D glasses. We were never offered them at the counter and were told we had to go back and queue again for another 10–15 minutes. As a result, we missed part of the movie.

Poor organisation and lack of basic communication. I’ve been to this Odeon many times and have never had such a bad experience, especially with young children. Not acceptable.