I had planned to go to the cinema with a friend but due to sickness they couldn't attend. I tried to change the date of the booking to a different day as I didn't want to lose the Saver ticket that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely, friendly and helpful staff. Very clean and nice environment. Loos also well kept. The premium seats are great, but I think I have chosen one of the favourite ones. Seat had fair amount of wear... See more
The cinema is absolutely freezing! Been here a few times, and it’s always super cold!
Always friendly and welcoming staff. Nice comfy seats
Company details
About ODEON - Luxe Sheffield
Written by the company
Welcome to ODEON
We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.
Contact info
Arundel Gate, S1 1DL, Sheffield, South Yorkshire, United Kingdom
- 03330144501
4.0
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always friendly and welcoming staff
Always friendly and welcoming staff. Nice comfy seats
11 October 2026
The cinema is absolutely freezing
The cinema is absolutely freezing! Been here a few times, and it’s always super cold!
8 October 2026
very simple no issues
6 October 2026
Odeon staff support
I had planned to go to the cinema with a friend but due to sickness they couldn't attend. I tried to change the date of the booking to a different day as I didn't want to lose the Saver ticket that I had used for them but I couldn't make any adjustments online. I decided to go to the cinema as planned and a member of staff was able to make the changes for me, which was great news. I decided to stay and watch another film that I wanted to see. The seats are very comfortable and great for long films.
I would like to see a change whereby members can manage their bookings, particularly as the Saver ticket would have been wasted.
7 October 2026
Lovely staff
Lovely, friendly and helpful staff. Very clean and nice environment. Loos also well kept. The premium seats are great, but I think I have chosen one of the favourite ones. Seat had fair amount of wear and tear, as well as the table. Perhaps something that can be updated due to being premium seat at premium price?
6 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.