Oddbox Reviews 

20,523
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the produce, often noting it tastes better than supermarket alternatives and stays fresh for a long time. Many appreciate the reliable and quiet delivery service, with boxes arriving safely and on time. People also value the diverse range of products, the ability to customize their boxes, and the positive impact of reducing food waste. However, some customers also noted concerns regarding product quality, with a few receiving produce that was rotten, inedible, or quickly spoiled. Additionally, some people experienced issues with delivery, including boxes not arriving or being left at incorrect locations.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the freshness, quality, and variety of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality,... See more

Delivery service

People report positive experiences with delivery service, noting that deliveries are prompt, on time, and... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the boxes to be good... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent and one of the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regardless of the time we have received our oddbox every fortnight on a Sunday evening. The produce are so fresh it’s as though I’ve just picked them myself. The smell when I open the box is so refres... See more

Rated 5 out of 5 stars

We were fed up with sub standard & frankly poor veg availability in supermarkets! Tripped over OddBox & thought we’d give it a go! Having been forced into early retirement due to illness & a 7 mon... See more

Rated 5 out of 5 stars

I love knowing that I am saving fruit and veg where there is nothing wrong with it. I grow my own so I like supporting others that do too and it gives me an opportunity to try something new and reali... See more

Rated 5 out of 5 stars

Really enjoying receiving our box of fruit and vegetables each week especially knowing we are helping to rescue good produce grown by hard working farmers. Lovely variety and quality. Would highly r... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(20,523)

1,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been ordering odd box for a little…

I’ve been ordering odd box for a little while now. The fruit and veg have always been fresh and plenty of them. I have swapped out items a few times which is great to be able to do . When there has been any problem the team gave answered any problems quickly and with positive actions. The sustainability that is their mission , recycling the boxes they use by picking them up on delivery if the new box is great . Live Denis and would highly recommend

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Long Live Oddbox!

I've been using Oddbox for several years now and I find the produce quality is usually very good, and even when there are occasional small issues the customer service is excellent and things get put right. The overnight deliveries are reliable and I plan my meals according to what I know is coming in my boxes. I love that I can make swaps to items that i prefer, and also that we are saving perfectly good fruit and veg from landfill. Long live Oddbox!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been a loyal customer for the…

I have been a loyal customer for the last 3 years and can't rate Oddbox highly enough. The quality is fantastic and often lasts much longer than supermarket fruit and veg, I love the minimal packaging and their comms/marketing are informative and fun. Also enjoying the option to add on options such as eggs and coffee. It's easy to skip and amend boxes which is great especially with kids who eat more of certain veg vs others. Over the years we have grown to love cabbage and sprouts because of getting them in our oddbox! It's really good value overall.
A brilliant company, great produce, vision, comms and I'll be a loyal customer for years to come.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Mouldy fruit and very little for money

Very small amount of fruit for the cost
Very mouldy strawberries Badly packed so had spilled into rest of box

I got an apology or a discount if re ordered. Simply not good enough when the products are spoiled

26 June 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Phillipa,

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were let down by the quantity in your recent box, and that your strawberries arrived past their best.

The produce we rescue should always arrive with you fresh and delicious, so it is a real shame that this wasn't your experience.

We never want any of our customers to be left out of pocket. While we will initially offer customers a credit on an active subscription, we are always very happy to issue a partial refund instead. We take quality and packing issues very seriously , and we are very keen to get this fully resolved and make things right for you.

To help us do that, we have just sent you an information request via Trustpilot so we can get in touch directly.

Best regards,
The Oddbox Team

Rated 5 out of 5 stars

Really enjoying receiving our box of…

Really enjoying receiving our box of fruit and vegetables each week especially knowing we are helping to rescue good produce grown by hard working farmers. Lovely variety and quality. Would highly recommend. Thank you for all your good work.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything we have received from odd…

Everything we have received from odd box has been really good quality , the fruit is amazing tastes really good , can’t fault anything.
I must admit I was a bit sceptical at first but it really is good quality .

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Half the box has to be thrown away - rotten

Half the box has to be thrown away
- the pomegranates had little to no seeds in, so little they actually couldn’t be eaten.
- the carrots and runner beans went rotten in the fridge after two days.
- mangos over ripe
This was my first and last box, I understand it’s wonky veg but it shouldn’t be rotting veg.

26 June 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Rebecca,

Thank you for taking the time to leave us your feedback, though we are so sorry to hear that your first box with us has been such a disappointment.

The produce we rescue might have some quirks or be at risk of going to waste, but it should definitely never compromise on quality. We love wonky fruit and veg, but it should always arrive fresh from the farm and ready to enjoy. It is very disappointing to learn that this wasn't the case with your order, and that you had to discard so many items.

If you ever receive any items from us that are past their best or don’t meet these standards, our Customer Happiness Team is always eager to investigate what went wrong with our operations team and ensure that you are properly compensated. We never want any of our customers to be left out of pocket.

We would love to try and make things right for you, so we have just sent an information request via Trustpilot to get in touch directly and look into your account. We hope to hear from you soon.

Best wishes,
The Oddbox Team

Rated 5 out of 5 stars

Love my oddbox.

Love my oddbox,great being part of the oddbox community.fruit and veg are great quality and I value being part of the rescue mission where growers recieve income for produce that would otherwise go to waste.the delivery driver is soooo quiet I have 2 dogs and they rarely hear him.a recipe is included with every box that I do find useful.
I definitely reccomend oddbox to others.

28 June 2026
Unprompted review

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