ODB Wraps Reviews 

118
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Terrible service ordered was late then receive wraps that look like they had bean in a desert wrinkled and shrunk .sent them and email in fact to emails onto to there help line and one direct t... See more

Company replied

Rated 1 out of 5 stars

I placed an order more than a month ago that has not arrived until today! The tracking link indicates that royal mail has not received the shipment until today. I wrote to the support two weeks ago... See more

Company replied

Rated 1 out of 5 stars

The designs are nice, but the quality is absolutely awful. The wraps are way too thin, making it very difficult to install them without making them crack. And once installed, they only last for t... See more

Company replied

Rated 1 out of 5 stars

Terrible experience from ODB Wraps, after being recommended by a friend I thought I would get some wraps from ODB, placed my order and received no communication regarding it...Received an email respon... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

High Quality Branded 18650 Wraps, Designed In The UK. Original DB Designed Wraps To Guest/Collaboration Wraps. Find Our Wraps In All Good Vape Shops.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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1.3

All reviews

(118)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service ordered was late then…

Terrible service ordered was late then receive wraps that look like they had bean in a desert wrinkled and shrunk .sent them and email in fact to emails onto to there help line and one direct to Chris no replies no response for days payed £10 including delivery for wraps that are worse quality than the fakes on temu sorry to say odb wraps are no longer and industry standard they seemdtto have coped out on cheep thin wraps terrible customer service orders not going out on time just not what U expect any suplyer.

Orderer was late dispatch
Come damaged shrunk and creaced
After 2 emails and a week waiting
U get 1⭐ because I can't give a 0

In response if Ur one staring customers who point out issues U failed to deal with 😂 low value product over pried ccs

15 August 2025
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

hey, we dont have a help line, i made announcements on social media that i was away so apologies for the late responses. the manufacturing of the wraps hasnt changed in over 9 years.. they are the same product. I am sorry they cam through wrinkled, this sounds like a heating issue during transit. for a 1 star review... eesh. sorry you felt you needed to do that.. I think im gonna start 1 starring everyone who ive been miffed at.. thanks you for showing me the barr

Rated 1 out of 5 stars

Wasted Money

I placed an order more than a month ago that has not arrived until today! The tracking link indicates that royal mail has not received the shipment until today. I wrote to the support two weeks ago and got an answer that he takes care of it. After a week again followed up but no answer anymore.

Too bad, but there is only one word for me and that is: FRAUD!!

30 May 2025
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Hey Andre, you were emailing a staff member who no longer worked for me... I prepared a package and resent it out as soon as i knew what was going on. apologies you feel the need to give a 1 star

Rated 3 out of 5 stars

I've always been a fan of this…

I've always been a fan of this company's designs but £13 for 4 days shipping without tracking really ruined my experience ordering directly from their website.

19 August 2023
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Hi there Bohden, Apologies for the issues with postage. As stated on the website, we use Royal Mail for postage from the UK and was sent out on Monday after your ordered on Saturday (19/08/23). Checking your account, you have the tracking details for 1st class signed for parcel, stating it being sent on Monday also with tracking sent to your e-mail on 21/08/23.

Surely the review should be for Royal Mail? We did send out the order as stated, we have not had any e-mails from you from customer services.

I am very sorry to hear you have had a bad experience with Royal Mail though. So we have flagged the review as this review is solely an issue with another business.

Rated 5 out of 5 stars

Customer service is 10/10

Customer service is 10/10 and really went out of their way to sort out something I was looking for! Really professional company, cool people to deal with and an unrivaled array original designs to choose from. Above all else the wraps in particular are of the best quality and serve their number 1 purpose of protecting your cells! Cannot recommend these guys enough- a pleasure to deal with and look forwards to the next product drops.

21 November 2022
Unprompted review
Rated 3 out of 5 stars

The 18650 wraps are decent with very…

The 18650 wraps are decent with very good designs, the 21700 wraps are as baggy as Diana was, never known them to be correct on the measurements but again very good designs. Shipping times are woeful, you’ll be lucky if they can be bothered to ship them within a week, I would defo go to a shop and not direct for them. Reality is that ODB has great designs, but the quality of the product is very “that’ll do” it’s a shame they have no real rival as such, because if there was with great designs also and the quality to match then ODB would be dead in the water.

14 May 2022
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Hey Scott.. A very surprising review. Our policy for shipping is a once per week on a rotation on Mondays, as shown on the website, very clearly and on all platforms. You had ordered on Tuesday late at night. Agreeing to all T&C. I'm surprised, as back in 2019 you tried to buy ODB from me, a company, that is as bad as you state, is so bad you wanted to buy it? Don't worry Scott. Thanks for your time. I will refund your order so you can get your items from a store instead, as you've stated it'll be easier for you. Thanks.

Rated 5 out of 5 stars

Easiest Wrap ever

easiest wrap ever, with the proper know how 1 sleeve as a test (placed the sleeve too high) the rest of my batteries look amazing.
Unfortunaly I purchased from a store instead of online but you have won a customer for the future!

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing products and amazing customer service.

I always use ODB for my battery wraps as they are beautiful designs and great quality. My most recent purchase had a little hicup lol for some reason when I purchased, only my door number saved on the address details, but the wonderful guys over at ODB took the time to personally call me to make sure they got my order out quickly by updating my address details. My order came the very next day. I will never shop anywhere else for my wraps.

16 March 2021
Unprompted review
Rated 5 out of 5 stars

Hands down the best customer support I…

Hands down the best customer support I ve ever received. The designs are awesome and quality is really good but I had some issues with customs and delivery and it was fixed really personal and overall a really pleasant experience. Would recommend 110%.

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Great designs

Great designs on the wraps, never had any issues with them. Quality is equal to, if not better than the rest of the wraps available.

17 February 2021
Unprompted review
Rated 5 out of 5 stars

Amazing designs and so many to chose…

Amazing designs and so many to chose from.
Really simple to use and apply to the battery and they last ages (ive still got some i wrapped over two years ago still in great condition).
Amazing customer service and quick delivery from order to door i highly recommend to all that want to keep there batteries safe and look funky while doing so

14 February 2021
Unprompted review
Rated 1 out of 5 stars

Very low quality wraps

The designs are nice, but the quality is absolutely awful.
The wraps are way too thin, making it very difficult to install them without making them crack.
And once installed, they only last for two or three days before beginning to tear apart.
I'm always cautious with my batteries, so this is not bad handling from me. Never had this kind of problem with custom wraps.
Never going to buy again from ODB.
This is a shame, because I really like the designs, but the quality is just too low.

14 February 2021
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Hey Jean,

I am very sorry to hear this. You have not contacted us with any issues with the wraps. I'm very surprised that you came straight to Trust Pilot to review without speaking to us first. The wraps, if done right are very easy to install with over 3,000,000 done to date with ease.

Usually with cracking it means human error. It means you have either A. heated the wraps too much and were not watching what was being done or B. Used a lighter to heat them up. Which is an obvious no from anyone.

I appreciate your feedback but would have been great if you could come speak to me first, ODB is just me, an independent person. Obviously, no thought has been made about the impact before this review.

Regards,

Chris

Rated 5 out of 5 stars

Simply the best

These are simply the best wraps you can buy I use nothing but odb wraps on my batteries and have since they started out the designs are awesome and the quality top notch and the merch is the best by any one out there I have all the hats

23 July 2020
Unprompted review
Rated 1 out of 5 stars

Terrible experience from ODB Wraps

Terrible experience from ODB Wraps, after being recommended by a friend I thought I would get some wraps from ODB, placed my order and received no communication regarding it...Received an email response after waiting over a week for my order, with a promise they would be shipped out again the following day Tracked postage....Low and behold they wasn't, and now I can't even get a response to my emails when I requested a refund for my items? Terrible service from a company within the vape community. Disappointing and wont be ordering ever again.

15 November 2019
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Disappointing to see this review. When ordering from ODB, you sign up to T&C surrounding updates of order on your account, not email. I was talking over email with you on the 12th of November to the 14th to find a resolution about order issues and had also informed you I would send out the order 1st class Signed for (I had not agreed next day delivery as Royal Mail did not offer it at that point) on the 14th of November 2019, the following day, which I did and your account tracking details were updated on that day for you to see.

Since October 2020, orders were sent out every Monday which was clear on the website and due to COVID-19 there have been many delays with all packages in the postal system. I had made the choice for Monday deliveries due to the arrival of my new born, so had to be safe.

I am sorry that you feel that you have to give a 1 star review to an independent company of 1.

Rated 1 out of 5 stars

Overall... Awful

Nice looking wraps but absolutely garbage quality. You can breathe in these wraps and they'd get nick's and scrapes on them.

28 April 2019
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Sorry for your experience with these wraps. It is very rare that we have issues with the wraps and usually falls on human error, which is easily done when over heating and with handling and application of the wraps onto the batteries.

On the off chance there is a fault, we have customer services available to rectify this but were not contacted AT ALL about any issues surrounding your order for us to fix this issue. Thank you again for stopping by with this 1 star review but it would have been great to resolve the issue before slating an independent company of 1 so publicly.

Rated 1 out of 5 stars

Still haven't received my order yet

Still haven't received my order yet
*Update No tracking update since the 8th of March

9 April 2019
Unprompted review
ODB Wraps logo

Reply from ODB Wraps

Thanks for your 1 star rating. You item was sent out 4 working days ago after your order was made on a 6-14 working days delivery. The United States is very far away from The United Kingdom.

Your tracking is available on your account.

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