This is my 3rd purchase at Odabaia. I never experience the problems with the purchase or the delivery on time. I purchased their new Watercult collection and its lovely. The sizes are on the smaller s... See more
Company replied
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Delivery took quite a while. Transport does cost a lot, even though it said, „free delivery“. There‘s even a management fee, which wasn‘t stated upfront. Customer service super slow response. Have... See more
Company replied
My swimsuit has not arrived. It is now the 17 December. It was ordered on the 4 December. Very disappointed- normally Ôdabaïa have been good! Hi
I am a very happy customer. Good quality swimwear. the exchange of wrong size of the bikini went smooth and quick. Good and solid customer service with quick refund. The order came in 24h, super speed... See more
Company replied
3.3
Average
802 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Perfect suit
Perfect suit, I couldn’t find this particular one anywhere else. Fast shipping.
8 August 2021
Ravie!
Excellent service, excellente qualite, excellent suivi de commande et expedition a l'international ultra rapide.
Bravo et merci!
5 June 2021
Good to buy not for returns
I received the order really soon so until here no problem, though it does not fit me and so I wanted to return it and it's been 1 week and a half and I still havent received any answer nor the prepaid slip to send pack the package.... though the website says within 24 hrs this will be sent...
10 May 2021
Reply from Ôdabaïa FERME
Good Evening Marcela,
i am sorry to read your comments,
you have asked to make return the 6 th of May and the day, we will send you return Voucher.
this email must have been in your spam e-mails, it happens from time to time. We returned this information to you on May 11th. The return having been processed.
Sorry for this problem.
Regards
I bought a Bikini Bottom Ciron PAIN DE…
I bought a Bikini Bottom Ciron PAIN DE SUCRE, Black - Bottom Size : XS (ref PSD2028), paid 106 euros for it and I received the article with no label!, which means it has been used. I considere this sale a fraud. Because of that I will never trust in this shop again.
10 May 2021
Reply from Ôdabaïa FERME
Hello,
we are sorry to give your experience and would like to assure you that all of our products are new. Odabaia is a serious French company that delivers more than 20,000 orders each year with a satisfaction rate of 99.6%. Regarding your return, we have of course proceeded immediately to its refund.
Regards
Delivery mess up
My products didn't get here in time for a trip. I am leaving now without bathing suits. Very disappointed...
7 April 2021
Reply from Ôdabaïa FERME
Hi Nahyun,
We are sorry to learn that you didn't have your items in time for your trip. We have been experiencing some major issues with our carrier, who couldn't manage to pick up your parcel to deliver it, despite the fact that it was prepared and ready for you to receive it.
Please feel free to reach out to our customer service by email (hello@odabaia.com), or through our live chat on our website to sort this out !
Have a lovely trip, talk soon,
Ôdabaïa Team 🌺
Return was not possible until now
Return was not possible until now - wrong label sent for Germany. Despite multiple e-mails and demand no answer. Communication very poor. I will not order from the store again.
17 February 2021
Reply from Ôdabaïa FERME
Hello !
Thank you for your message. I am surprised to learn that it seems impossible for you to return us your order. I indeed saw that a free return label has been sent to you on February the 9th.
We sell in several countries in Europe and worldwide, including Germany. Returns are still granted with a free shipping label sent to you 24h maximum after your return request on your order. These shipping labels can be used easily in any post office in Germany. Parcels take then 4 to 10 days to be received by our logistic department that will treat and validate your items.
A follow-up is given on your Ôdabaïa personal account, but please feel free to reach out to us to have a more personal follow-up on your return !
Have a lovely day.
Ôdabaïa team 🌺
I will not be using this retailer…
I will not be using this retailer again. After several emails , I am still awaiting confirmation that my refund has been processed for goods that I returned to them from the UK on 12/12/20. Check the returns policy carefully, I just noted the free returns offer and was then advised there is a management charge of 9 euros.
Thank you for your comments on my post but for the record I have only received a partial refund, I am still awaiting 141.77 euros.
8 February 2021
Reply from Ôdabaïa FERME
Dear Patricia,
We are deeply sorry to acknowledge your disappointment. Your return was safely received on the 12/12/20 and validated on the 02/10/21, as for you refund that as been processed with the same day.
Also thank you for reaching out to our customer service, and please feel free to contact us again by email or on our live chat on our website, where our customer satisfaction agents are available anytime from 9 am to 10 pm.
Have a wonderful day and stay safe.
Ôdabaïa team 🌺
Great service and fast delivery
Great service and fast delivery to the Netherlands. I think it arrived within a week during the covid pandemic. They helped me make an account and gave me advice on the right size (it’s confusing sometimes because French and Dutch sizes are a little bit different). The swimsuit looks great and I got a free pouch to keep it looking great.
2 August 2020
Unprompted review
After 3 weeks still no delivery and no news
Ordered nearly 3 weeks ago, and still don't have my goods! Tracking link gives zero information and this email to evaluate satisfaction came when I haven't received my order. Which means I think you should also check your email funnel.
7 May 2020
Unprompted review
Reply from Ôdabaïa FERME
Hi, indeed the link given by the transporter gives no info and delivery times are longer due to the current situation. You could have told us about it by e-mail at the address : hello@odabaia.com. We have contacted the transporter and will give you more information asap, we will come back to you by email.
Best regards
My order has arrived in just a couple…
My order has arrived in just a couple of days. It's AWESOME! Thank you.
13 October 2019
Unprompted review
Great customer service and great…
Great customer service and great products offered!
9 October 2019
Unprompted review
Super site👍
9 September 2019
Unprompted review
Sent wrong size & wrong colour!!
Sent wrong size & wrong colour!!! Unbelievable!!! Then took far too long for refund..... which was requested numerous times before finally receiving
18 June 2019
Unprompted review
Reply from Ôdabaïa FERME
Hi, as we already said we understand your disappointment, this mistake should not have happened and fortunately almost never happens. It took a week to receive and treat your return it is normal. The discount voucher we gave you is 25% discount voucher.
Have a good day
Wonderful item I love it ,can’t wait…
Wonderful item I love it ,can’t wait for my holiday to wear it
14 June 2019
Unprompted review
The return service is dreadful
The return service is dreadful. Not in English and takes days to get a return code and where to send it to
19 May 2019
Unprompted review
Although at first a little unsure if I…
Although at first a little unsure if I would get the goods, they arrived safe and sound about 2 weeks later. I love the quality and my dresses are so well made .
14 May 2019
Unprompted review
Good products and fast delivery
7 May 2019
Unprompted review
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