Ocl Solicitors Reviews 

1,593
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and patient, ensuring that every legal step is explained thoroughly and clearly. Many consumers note that team communication is always prompt, friendly, and reassuring, which significantly reduces stress during difficult personal injury claims and related court procedures. Conversely, a small portion of people felt that the overall legal process took an excessively long time to resolve and involved frustrating delays. Some reviewers were not happy with occasional communication breakdowns, expressing disappointment regarding the lack of regular updates and consistent follow-up from staff members.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and compassion... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Claim

People report positive experiences with claim management, highlighting professional support and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting an overall friendly, efficient, and painless... See more

Response time

Customers had positive experiences with response_time, frequently noting that queries and emails were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 3% of negative reviews

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4.7

All reviews

(1,593)

640 reviews in the last 12 months

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Rated 5 out of 5 stars

I found the team to be extremely…

I found the team to be extremely informative throughout the process, always providing clear updates and guidance. Their responses were consistently quick, which made everything much easier to manage. Most importantly, it genuinely felt like they had my best interests at heart from start to finish. Highly recommended.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

My telephone conversations and emails -- initially with Fiona Grisdale, subsequently with Konna Turner -- were all handled professionally, courteously and patiently. I was reassured and informed. All my questions were answered fully.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Total satisfaction in a quality service

This service with OCL solicitors was 1st class and very professional and efficient from start to finish and Isobel and Leah kept me in the loop with detailed emails informing me with the relevant details.
I have total confidence in them and highly recommend their services.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

I was kept informed throughout by the…

I was kept informed throughout by the staff at OCL and people were always helpful and understanding when I called the office.
The only reason I did not mark as a 5 was because I found it stressful that the other insurers dragged it out to nearly a year and the thought of going into a court. However very happy they finally agreed out of court.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed and reassured…

I was kept informed and reassured throughout the lengthy process of a no fault procedure which was being contested. Everything was explained and I felt comfortable with all who dealt with me.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

i spoke to lady called evelyn and it…

i spoke to lady called evelyn and it felt very much more understanding easy to speak to, and most of all human, evelyn asked questions which was simple and the tone of her voice was caring and understanding to the situation. so the experiance was very pleasent.
kind regards and thank you Ocl solicitors.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

OCL Solicitors

Tia from OCL Solicitors has helped with my claim from start to finish. She has kept me informed all the way through with regular updates. Would definitely use them agaim

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very professional and…

Staff were very professional and helpful answering any questions in a timely manner.
They reassured me when I was a anxious about my case.
My case was sorted without any need for me to go to court.
Excellent experience overall.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

My case handler was dealt a difficult case…

My case handler was dealt a difficult case with the 3rd party refusing to admit liability… she pursued this extensively; whilst accepting daily calls from me; due to the stress. She calmed my worry by setting set days to call me, whether there be an update or not (per my request). I do not underestimate that I was a “pushy” client, given the circumstances, that may be expected. However; she always remained calm, informative and reasonable. I have thanked her multiple times; but once again, I’d like to thank her for all of the above.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad advice bad service

You only provided the minimum claim and accepted the “expert valuation “ despite my explicit instuction that it was only a partial settlement. I was then forced to buy an inferior vehicle as I had no other means of transport. Aneqivalent vehicle would have cost about £3000 more.
You then advised me that any further claim would be an abuse of the court.
You then claimed £10000 fortune loan car - about 4 times the cost of a regular rental.
The whole process seems to be self serving to the detriment of the client.

10 June 2026
Unprompted review

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