Ocean Estate Agents Reviews 

5,732
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 717 reviews, reviewers overwhelmingly had a truly great experience with this company. Many customers enthusiastically praise the staff and agents for being extremely helpful, professional, and deeply attentive throughout every single step of the property journey. Furthermore, past consumers consistently emphasize the remarkably prompt communication, highly efficient service, and exceptionally knowledgeable guidance provided by the dedicated team. However, some people mentioned having to prompt office staff for updates, encountering a mediocre agent during viewings, or experiencing mishandled payment issues. Several local reviewers also noted that these specific situations caused temporary stress and frustration before being properly reviewed and resolved by management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as fantastic, professional, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the team for providing... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin Turkcelik our property consultant at Ocean has been very helpful throughout the process and has understood our needs perfectly. Jasmin understands we are in a tricky spot with a sale that f... See more

Rated 5 out of 5 stars

The Manager gave accurate guidance on market conditions and pricing to achieve a sale in optimum number of weeks. Viewings were conveniently booked in and Sales agent gave feedback. Th... See more

Rated 5 out of 5 stars

Ocean advised on asking price and set out sales photos with skill, leading to early offers. Agents then advised on handling offers over the asking price, again skilfully leading us to an acceptable o... See more

Rated 5 out of 5 stars

James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had... See more


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Conveyancer
  6. Mortgage Broker
  7. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,732)

641 reviews in the last 12 months

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Rated 5 out of 5 stars

Claire was fantastic throughout

Claire was fantastic throughout. Things got tricky toward the end of the process with the deadline of our mortgage offer expiry looming but she got things over the line for us. We’re very to Claire for helping us move into our first home!

26 October 2026
Rated 4 out of 5 stars

The property sold quickly but the…

The property sold quickly but the timescale to completion was surprisingly long considering no chain. Ocean were excellent in the whole process, they kept us informed at each stage. Considering the difficult situation currently with house sales it went very well.

30 October 2026
Rated 5 out of 5 stars

The staff was really friendly and…

The staff was really friendly and experienced had good communication with us throughout our renting process allowed us to collect the keys when it suited us told us what was to expect and work that has been done to the property

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Fav service

Jemima was our agent, and she’s gone over and beyond. Very attentive, quick to answer any questions and very positive.
Very lovely lady!

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ocean Estate Agents

Highly recommend Ocean Estate Agents, Weston-Super-Mare. Steve was really knowledgeable and our property sold really quickly following his recommendations. He went above and beyond offering solutions and support when we needed it. Our move manager Demi, was also fantastic. Really helped us to push our sale through quickly. Wouldn’t go anywhere else to sell a property in the future.

21 October 2026
Rated 5 out of 5 stars

Outstanding service through a challenging process!

I recently sold my property with Ocean Estate Agents, and despite a few hiccups during the sale, they were absolutely amazing throughout.
Jenny and Claire kept me informed at every single step and were genuinely with me for the entire journey. Their support, communication, and professionalism made a huge difference during a challenging process.
I highly recommend Ocean Estate Agents and will definitely be using them again in the future!

19 October 2026
Unprompted review
Rated 4 out of 5 stars

The company did well

The company did well; however, there were times when myself and my wife had to prompt them to follow up and get updated. I believe they will do better by staying on top of things and communicating with clients accordingly.

16 October 2026

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