I found the glasses that I wanted, I ordered an I was delivered the same promise: same price, same reference and low delivery price. Positive experience!
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See what reviewers are saying
Great variety of sun glasses and good prices! Ordering process was really smooth and the sunglasses arrived fast. Would suggest, just to have it as an option, to provide more shipment methods, as expr... See more
Company replied
I ordered multiple times from Occhialando and I can surely say that I won’t be stopping. I’m a sunglasses maniac, wearing sunglasses during the whole year. I always like to add a new pair to my collec... See more
Company replied
The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with... See more
Company replied
Company details
Written by the company
Occhialando è un sito e-commerce dedicato esclusivamente alla vendita online di occhiali da vista da sole e accessori. Grazie alla sua piattaforma user-friendly, intuitiva e dinamica, l'acquisto di prodotti con un solo clic non è mai stato così semplice. Con una vasta gamma di prodotti delle migliori marche e prezzi competitivi, sul nostro sito troverai tutto ciò che cerchi. Scopri l'esperienza accogliente di fare shopping su Occhialando, dove la comodità è solo a un click di distanza.
Contact info
Formigine, Italy
- 00390598303572
- service-support@occhialando.it
- www.occhialando.it
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shipment was put on hold by DHL
The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with a significant delay :-(
30 March 2026
Reply from Occhialando
Dear Vladimir,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear William,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
This is by far the most unacceptable…
This is by far the most unacceptable and disgraceful service I have ever experienced.
I placed an order on March 10, 2026, worth €158. It is marked as “shipped,” yet three weeks have passed and I still have not received my package.
I have received five emails from the courier company (Amazon Shipping), each time claiming the delivery would be completed, only to cancel it with different excuses — such as not finding the address or issues with the code. This is completely unacceptable and unprofessional.
The phone number provided is never answered, and email responses take 3–4 days, which is unacceptable given the situation.
I am now demanding a full refund, as I no longer want this package under any circumstances. Instead of taking responsibility, you continue to shift the blame onto the shipping company.
I expect my money to be refunded today. If not, you will face further action from my side.
This is absolutely disgraceful.
10 March 2026
Unprompted review
Reply from Occhialando
Dear Customer,
As shown by the tracking information attached below, the delivery was duly completed on Sunday the 22nd, with confirmation via OTP code.
We also attempted to contact you by phone in order to clarify certain aspects of your review, in which several inaccuracies were found.
We kindly ask you to refrain from posting spam negative reviews through different accounts, as this behavior is improper and has already been reported to our legal team.
We remain awaiting your kind reply so that the matter may be clarified definitively.
https://track.amazon.it/tracking/IT3251081360?trackingId=IT3251081360
Monday, March 16
10:42
Label created
19:38
Package collected
Spilamberto, Modena, IT
19:38
The package arrived at the courier's office
Spilamberto, Modena, IT
Tuesday, March 17
14:34
The package has left the courier's office
Spilamberto, Modena, IT
Wednesday, March 18
06:46
The package arrived at the courier's office
Bitonto, Bari, IT
10:07
On delivery
Bitonto, Bari, IT
10:07
The package has left the courier's office
Bitonto, Bari, IT
12:48
Delivery attempt made
The courier cannot access the entrance door to deliver the package.
Bitonto, Bari, IT
Thursday, March 19
04:15
The package arrived at the courier's office
Bitonto, Bari, IT
10:02
On delivery
Bitonto, Bari, IT
10:02
The package has left the courier's office
Bitonto, Bari, IT
11:27
Delivery attempt made
The courier cannot access the entrance door to deliver the package.
Bitonto, Bari, IT
Friday, March 20
05:40
The package arrived at the courier's office
Bitonto, Bari, IT
10:01
On delivery
Bitonto, Bari, IT
10:01
The package has left the courier's office
Bitonto, Bari, IT
12:18
Delivery attempt made
One-time passcode (OTP) was not available.
Bitonto, Bari, IT
Saturday, March 21
05:41
The package arrived at the courier's office
Bitonto, Bari, IT
10:01
On delivery
Bitonto, Bari, IT
10:01
The package has left the courier's office
Bitonto, Bari, IT
11:30
Delivery attempt made
One-time passcode (OTP) was not available.
Bitonto, Bari, IT
Sunday, March 22
05:39
The package arrived at the courier's office
Bitonto, Bari, IT
10:07
On delivery
Bitonto, Bari, IT
10:07
The package has left the courier's office
Bitonto, Bari, IT
13:26
Package delivered
Best regards
Occhialando Team
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service I have received from your company.
I placed an order on March 10, 2026, with a total value of €158. The status has been marked as “shipped,” yet it has now been three weeks and I still have not received my package.
I have received five separate emails from the courier (Amazon Shipping), each stating that delivery would be attempted, but every time it was canceled for different reasons. This is completely unacceptable.
The courier company provides a phone number that no one answers, and email responses take 3–4 days, which is far from adequate given the situation.
At this point, I no longer want the package and I am formally requesting a full refund. However, instead of resolving the issue, you continue to shift responsibility to the shipping company.
I expect a resolution and a refund issued immediately. If this matter is not handled promptly, I will be forced to take further action.
This level of service is unacceptable.
10 March 2026
Unprompted review
Reply from Occhialando
Dear Customer,
As shown by the tracking information attached below, the delivery was duly completed on Sunday the 22nd, with confirmation via OTP code.
We also attempted to contact you by phone in order to clarify certain aspects of your review, in which several inaccuracies were found.
We kindly ask you to refrain from posting spam negative reviews through different accounts, as this behavior is improper and has already been reported to our legal team.
We remain awaiting your kind reply so that the matter may be clarified definitively.
https://track.amazon.it/tracking/IT3251081360?trackingId=IT3251081360
Monday, March 16
10:42
Label created
19:38
Package collected
Spilamberto, Modena, IT
19:38
The package arrived at the courier's office
Spilamberto, Modena, IT
Tuesday, March 17
14:34
The package has left the courier's office
Spilamberto, Modena, IT
Wednesday, March 18
06:46
The package arrived at the courier's office
Bitonto, Bari, IT
10:07
On delivery
Bitonto, Bari, IT
10:07
The package has left the courier's office
Bitonto, Bari, IT
12:48
Delivery attempt made
The courier cannot access the entrance door to deliver the package.
Bitonto, Bari, IT
Thursday, March 19
04:15
The package arrived at the courier's office
Bitonto, Bari, IT
10:02
On delivery
Bitonto, Bari, IT
10:02
The package has left the courier's office
Bitonto, Bari, IT
11:27
Delivery attempt made
The courier cannot access the entrance door to deliver the package.
Bitonto, Bari, IT
Friday, March 20
05:40
The package arrived at the courier's office
Bitonto, Bari, IT
10:01
On delivery
Bitonto, Bari, IT
10:01
The package has left the courier's office
Bitonto, Bari, IT
12:18
Delivery attempt made
One-time passcode (OTP) was not available.
Bitonto, Bari, IT
Saturday, March 21
05:41
The package arrived at the courier's office
Bitonto, Bari, IT
10:01
On delivery
Bitonto, Bari, IT
10:01
The package has left the courier's office
Bitonto, Bari, IT
11:30
Delivery attempt made
One-time passcode (OTP) was not available.
Bitonto, Bari, IT
Sunday, March 22
05:39
The package arrived at the courier's office
Bitonto, Bari, IT
10:07
On delivery
Bitonto, Bari, IT
10:07
The package has left the courier's office
Bitonto, Bari, IT
13:26
Package delivered
Best regards
Occhialando Team
Reply from Occhialando
Dear Navi,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Luka,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Petra,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Extremely disappointing experience – misleading product and poor customer service
I had a very frustrating experience with Occhialando.de.
First, the delivery took 17 days, far beyond what you would expect today (especially when alternatives like Amazon deliver in 1–2 days). Even their own support initially mentioned 2–6 working days, which was clearly not the case .
When the glasses finally arrived, the product was not as advertised. The item was clearly presented as including a clip-on (dark lenses), but it was missing from the package. After raising the issue, instead of taking responsibility, they simply blamed the manufacturer and insisted the product was correct . No real effort to fix the issue, and not even a proper apology.
Customer service is also very limited:
• No live chat or immediate support
• Responses take more than 24 hours
• Communication feels dismissive rather than helpful
Their only solution was to return the product for a refund — the easiest option for them, but not for the customer. After already waiting 17 days, now I have to wait again for collection, return processing, and refund.
Overall:
• Slow delivery
• Misleading product information
• Poor customer service
• Lengthy and inconvenient return process
I would not recommend buying from them.
6 March 2026
Unprompted review
Reply from Occhialando
Dear Enrique Fernandez,
We are very sorry for what happened, but we believe it is important to clarify a few points, as some of the information reported in the review does not exactly correspond to what actually occurred.
The order was placed late in the evening on Friday, March 6, 2026, and was regularly processed on the first available working day, namely Monday, March 9, 2026.
On March 16, 2026, which was the sixth working day after the order confirmation, we informed you of a slight delay, advising you that the glasses would be shipped within a few days. The shipment was then handed over to GLS on March 18, 2026, and delivered on March 23, 2026.
Regarding the issue you reported with the product, in your first email our customer service team did not initially understand the problem correctly. However, as soon as you contacted us again with further details, and in any case before this review was published, we immediately confirmed our full willingness to assist, offering to arrange collection of the product at our expense and to issue a full refund for the order.
As of today, however, we have not yet received your reply to the information requested yesterday, which is necessary for us to arrange collection of the product.
As already explained, this was an error in the product description, information that is provided to us directly by the manufacturer. As soon as we became aware of the inconsistency, we promptly corrected the description on our website.
We are sorry for the inconvenience, but we must reject the suggestion that we showed a lack of willingness or seriousness. On the contrary, we acted promptly to offer a concrete and complete solution.
We remain available to complete the return and refund process as quickly as possible.
Best Regards
Team Occhialando
All great
All great, customers service, product, delivery was fast, i am very satisfy whit my purchase.
13 March 2026
Reply from Occhialando
Dear Milica,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Great price for original pair of…
Great price for original pair of raybans, relatively quick shipping, great experience overall
2 March 2026
Reply from Occhialando
Dear Alexandros,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Nikola,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Great reaction time
19 March 2026
Reply from Occhialando
Dear Patrik,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Luka,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
I have received an authentic item…
I have received an authentic item professionally packed and with high quality specs. The original lenses were also packed with item for authenticity. Highly recommended and will order agian.
13 March 2026
Unprompted review
Reply from Occhialando
Dear Sea,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Vladislav Dolejs,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
very good mafaka
9 March 2026
Reply from Occhialando
Dear Nursultan Maratov,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Maria Kyriakou,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Thanks a lot for a very quick reply and…
Thanks a lot for a very quick reply and delivery! And for having a frame that was out of stock everywhere else!)
20 February 2026
Reply from Occhialando
Dear Olha Nikitchenko,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Good prices and fast delivery!
13 March 2026
Reply from Occhialando
Dear Michael,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Price and delivery all good!
10 March 2026
Reply from Occhialando
Dear Customer,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
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