Oak Tree Mobility Reviews 

Chris was very helpful and fully explained all the pros and cons of the riser, possible dual controls, and benefits of the unique riser features of the cedar model that we selected. I am confident that this will be just what I have been looking for to help my wife following knee surgery and other health diagnoses.

I recently purchased a rise and recline chair from this company but in the day of the visit from their agent he constantly kept saying that the price he'd quoted was a one day offer, i payed in full on the day and oaktree mobility took their money within 3 days, I was told I'd receive a courtesy call about my experience but had the weekend before this would happen over the weekend I made a decision to cancel because I felt I was pressured into buying now oaktree mobility are taking their time in refunding my payment they informed me that it can take upto 14 days to process my refund but in this day and age where electronic payments are instant and they took their money within 3 days I find this totally unacceptable near if you ever have dealings with this company

Very happy with Chaz, not pushy, an easy going meeting, chose a bed and fabric, great service. Thanx

We had a visit today from Ian Bridges of Oak Tree Mobility to explain and demonstrate the company's riser recliner chairs. He was extremely thorough in taking measurements and finding out exactly what I need from a chair. He wasn't at all pushy, no hard sales! He brought a chair with him for me to try and lots of material swatches. I highly recommend both Ian Bridges and Oak Tree Mobility.

My 85 year old mother filled in an online form to receive a brochure for riser recliner chairs. Shortly afterwards she was called to say a member of the team could come today with a demo chair. She agreed thinking they were just being helpful. 'Michael' arrived at the almshouse where she lives (because she doesn't have much money) and within a couple of hours of her request for a brochure had sold her a chair at the cost of £3,270 and walked off with a deposit of half that. She thought she had got a bargain because he told her the original price was £4,000.
She had had no time to compare prices, consider the decision she was making or discuss it with anyone else. Although Michael left a leaflet of Terms and Conditions, which explained Oak Trees rights if she failed to pay, there was no mention of her right to cancel if she changed her mind.
Although we have cancelled the order and Oak Tree have said they will refund the money, she is left feeling frightened and worried.
Targeting the elderly in this way is appalling behaviour and I am currently making a complaint to Trading Standards via the CAB.

Ross was very friendly and professional.and very efficient.3

Callum was a lovely young man. Very helpful professional and efficient. He was also extremely patient dealing with me. He knew everything I asked about the bed how it worked
the mattress the cover everything .

Had a visit from Graham very helpful and gave great advice. Highly recommend.

Very pleasant experience not pushy at all. I would no hesitation in trusting Nic.

Chaz came to help me with a chair.
But ended up helping me with my scooter that I need for hospital appointments and the company that I got from were very unhelpful
Chaz changed the key lock. The other company, freedom mobility let me down. chaz changed the key lock, so I can now use my scooter for hospital appointments and have my freedom. I have been diagnosed recently with cancer and need support and Chaz has made this difference and i now have my independence back. Thank you so much Oak Tree.

Gary Carr Was great very knowledgeable on fabrics, great sense of humour and personality. Great chairs!

Mr Changez was very helpful finding me the right chair. Very kind , good manor of approach. Answering all my questions and treated me with respect.
Thank you Oak Tree

Efficient and excellent professional demonstration

Jason was charming,most helpful and very conversant with his product. Nothing was too much trouble.

Lain was very helpful, friendly, no intention of buying today but the offering was too good.

Ben was fantastic on Time and very knowledgeable

Callum was amazing helped me with a chairs and sofa amazing personality ex army as well my husband loved his stories got alone like he was his grandad honestly couldn’t find a better person too hep us and the company thank you oak tree and thank you Callum can’t wait for our Parker knoll chairs and sofa

Awful company, they sold my mother, a vulnerable, 85 year old great grandmother, a bed costing £2500. From day one, my mother has struggled to get in or out of the bed, this has resulted in slips off the edge of the bed, falls, ambulance call outs and pain for my mum.
My mum was 5ft tall in her younger days, unfortunately her height was not checked by Oak Tree when the sale was agreed. They mentioned they had a bed in the warehouse which someone had not wanted and funnily enough, they happened to be in her area the very next day!
Of course, the information led my mum to believe that not only was she getting a bargain, but also, this was company who were helpful and accommodating.
If Oak Tree had carried out a very basic check when selling her the bed, they would have been aware the bed is far too high for her to get in and out safely and comfortably. Their records state she's 5ft 4" which is absolutely laughable, she isn’t 5 ft 4 even if she wears stilettos!

Basically they've exploited an elderly lady who wanted to be comfortable in her old age.
Their 'Mission' states:
Bringing happiness through helping people. The mission is close to all our hearts at Oak Tree. You’ve seen it in our service already, and should you need us again after the delivery of your chair, bed or bath lift we’ll be there for you then.

What it should actually say is "Our Mission is to rinse you of as much money as possible. Our brochures don't have any prices which allows us to quote silly prices and if you don't buy we can sort a bargain at a slightly cheaper silly price.

My mum now is having to sleep in a single bed in her spare room as it is no longer safe for her to attempt to clamber into the bed.
She is a proud lady and has spent the last few months struggling so unfortunately we appear to have missed the opportunity for a replacement or refund.

Do not waste your money, my advice is go to a reputable supplier.

Michael was incredibly friendly and knowledgeable, no pressure in any way.
Important for us is the history and quality of the company.