For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As per majority of these reviews. Nearly a month delivery. Product (a £20+ doormat) very disappointing and not like photo. For all their hype I’m not using them again. To Oak SoHo, don’t bo... See more
Company replied
Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitt... See more
Company replied
Absolutely disgusting! We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description. I also wish I had read the reviews first, definitely... See more
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2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and lovely mini table
Great service and lovely mini table
27 October 2026
Unprompted review
Reply from Oaksoho
Dear Melanie,
Thank you so much for the fantastic review! We are thrilled to hear that you experienced great service and that you are loving your new mini table.
We truly appreciate you taking the time to share your positive experience with us, and we look forward to serving you again in the future!
Best Regards,
Oak Soho Support Team
Good ordering experience and was kept…
Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitted and lights up the hallway nicely.
17 September 2026
Unprompted review
Reply from Oaksoho
Dear Jo,
Thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you had a good ordering experience and that you were kept well-informed throughout the delivery process.
It is also fantastic to know that, despite taking a little longer to arrive from abroad, the product met your expectations and is now nicely lighting up your hallway. We truly appreciate your support and feedback!
Best Regards,
Oak Soho Support Team
Do not use this company
Do not use this company, everything is from china and very flimsy, plus it takes weeks to arrive! I purchased 2 outdoor wall lights , on arrival one was damaged, I complained and supplied photos of the damaged light, they sent me a replacement weeks later, on installation of the lights my electrician informed me the replacement light has a sensor on and will only come on at nightfall, I emailed the customer service and they have told me they won’t change it unless I send it back to china at my expense, plus they have just emailed and said they don’t sell the light with a sensor!! Absolute joke of a company. Stay well away
25 October 2026
Unprompted review
Reply from Oaksoho
Dear Anthony,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience you've had with your order. We completely understand how upsetting it is to receive a damaged item, experience shipping delays, and then run into complications with the replacement light not functioning as expected. We hear your concerns loud and clear, and this is certainly not the level of service or quality we aim to provide.
We would love the opportunity to look into this further and make things right for you regarding the sensor light issue. Could you please reach out to our team at support@oaksoho.com with your order details so we can investigate what happened and resolve this for you as quickly as possible?
Best Regards,
Oak Soho Support Team
Wrong desription and product imagery
Wrong desription and product imagery. This is not a UK company and returns have to go to china. Avoid at all costs!
16 October 2026
Unprompted review
Reply from Oaksoho
Hi Dan,
Thank you for reaching out to share your feedback with us, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive items that do not match the product description and imagery, and I recognize that navigating the return process can be stressful.
We genuinely value your feedback regarding our product listings and return process as we work to make improvements. If you would like to discuss this further or if we can assist you with your return, please feel free to reach out to us directly at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
I'm very happy with the service
I'm very happy with the service. I was kept up to date with progress on delivery so never had to chase.
19 October 2026
Unprompted review
Reply from Oaksoho
Dear Les,
Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that you are very happy with our service and that our updates kept you well-informed throughout the delivery process so you never had to chase.
It means the world to us to know we met your expectations, and we truly appreciate your support!
Best Regards,
Oak Soho Support Team
Do not order from this website
Do not order from this website, looks good on the eye and I made the mistake at not looking at reviews before ordering, ordered 7 up/ down outside lights. The product turns up and it's not even close to the pictures on the website it was actually funny
22 October 2026
Unprompted review
Reply from Oaksoho
Dear Harry,
Thank you for sharing your feedback with us, and please accept our sincerest apologies for the disappointment and frustration caused by your order. We completely understand how upsetting it is to receive items that do not match the look and quality shown on our website, especially when you purchased multiple outdoor lights. This is definitely not the standard we aim to provide.
We want to make this right for you. Please reach out to us directly at support@oaksoho.com with your order details so our team can investigate this quality issue and assist you with a suitable resolution or refund.
Best Regards,
Oak Soho Support Team
Drop-shipping
Unfortunately, this appears to be a very well run drop-shipping website with an excellent website. Products do not match the images and are imported direct from China. I can only assume the 5 star reviews are fake. Had to put the door mat I ordered straight in the bin.
20 October 2026
Unprompted review
Reply from Oaksoho
Dear John,
Please accept our sincerest apologies for the disappointment and frustration caused by your experience. We completely understand how upsetting it is to purchase a product that does not match the expectations set by our images, especially when it results in having to discard the item. This is certainly not the standard of quality we want to provide.
We want to make this right for you. Please reach out to us directly at support@oaksoho.com with your order details so our team can look into this issue, review the product quality with our fulfillment partners, and assist you with a suitable resolution or refund.
Best Regards,
Oak Soho Support Team
Chic table runner
Styling this woven texture table runner across the dining table made Sunday brunch look straight out of an interior design magazine. Wipes clean easily.
14 September 2026
Unprompted review
Reply from Oaksoho
Dear Cody,
Thank you so much for sharing such a wonderful review! We are thrilled to hear that our woven texture table runner helped make your Sunday brunch look straight out of an interior design magazine and that it's easy to clean for you.
It means the world to us to know you're loving it, and we truly appreciate your support!
Best Regards,
Oak Soho Support Team
Returned item not reimbursed
I purchased a cover for a normal parasol but it was too small. Oak Soho offered to refund me and I returned it to the address on their website. After I had mailed it back they emailed me an address in China to return it to saying I had to pay freight and duties. They later emailed me to say they were 'unable' to reimburse me for the item I returned (to an English address) although they had clearly received it. I would add the cover was flimsy and not fit for purpose in addition to being undersized.
17 October 2026
Unprompted review
Reply from Oaksoho
Dear Mr. Peter,
Please accept our sincerest apologies for the frustration and stress this return experience has caused you. We completely understand how upsetting it is to follow our return instructions, have your package received, and then face unexpected issues regarding your reimbursement and return address requirements. This is certainly not the level of service we aim to provide.
We want to look into this right away and make things right for you. Please reach out to us directly at support@oaksoho.com with your order details so our management team can review your case, verify your returned item at our facility, and process your refund properly.
Best Regards,
Oak Soho Support Team
Outdoor wine hero
Unfolding this Caddy outdoor wine table made our backyard evening feel like a luxury picnic. Fits two glasses perfectly without wobbling in the grass.
7 September 2026
Unprompted review
Reply from Oaksoho
Dear Hannah,
Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that our Caddy outdoor wine table helped make your backyard evening feel like a luxury picnic and that it's working so well for you in the grass.
It means the world to us to know you're enjoying it, and we truly appreciate your support!
Best Regards,
Oak Soho Support Team
Ordered a item 3 Weeks go still item…
Ordered a item 3 Weeks go still item not arrived emailed them they say they are busy. Not busy when they take your money
16 October 2026
Unprompted review
Reply from Oaksoho
Dear Customer,
Thank you for sharing your experience with us, and please accept our sincere apologies for the delay and the frustration this has caused. We completely understand how upsetting it is to wait three weeks for an order without receiving it, and we are sorry that our initial response did not provide the level of support and urgency you deserve.
We want to make this right for you as quickly as possible. Please reach out to us directly at support@oaksoho.com with your order details so our team can immediately investigate the status of your shipment and assist you with a prompt update or resolution.
Best Regards,
Oak Soho Support Team
It's 17 days since I made the order and…
It's 17 days since I made the order and it still hasn't arrived. I got an email saying it was out for delivery 1-2 days after placing the order so was then quite surprised to read that I needed to allow 12+ working days for it to arrive. Clearly the product is being shipped from abroad and from what I've seen of other reviews I expect it will not live up to the description when it finally (if it ever) arrives.
16 October 2026
Unprompted review
Reply from Oaksoho
Dear Martin,
Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this shipping experience has caused you. We completely understand how concerning it is to wait 17 days without receiving your order, especially after receiving initial delivery updates that created a different expectation.
We want to make this right for you. If your order does not arrive as expected or fails to meet your expectations in any way, please reach out to us directly at support@oaksoho.com so we can investigate the tracking details with our fulfillment team and assist you with a suitable resolution or refund.
Best Regards,
Oak Soho Support Team
Silent wooden clock
Placing this solid wood analog wall clock in the living room gave the whole space a quiet, peaceful vibe. The movement is so silent I forgot it was even running.
2 September 2026
Unprompted review
Reply from Oaksoho
Dear Lexi Schultz,
Thank you so much for sharing your wonderful feedback! We are thrilled to hear that the solid wood analog wall clock brought a quiet, peaceful vibe to your living room and that its silent movement gives you that tranquil atmosphere.
If you ever need anything else or have any questions about our products, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Absolute pile of dangerous rubbish…
Absolute pile of dangerous rubbish eventually arrived from CHINA - do not buy anything from this company. They would not refund and their policy says you have to return goods to China.
They mis represent themselves and sell poor quality products. The frustrating thing is they get away with it and who can you go to who will investigate them and shut them down, because that’s what needs to happen. Shame on them
9 October 2026
Unprompted review
Reply from Oaksoho
Dear Stephen Hayward,
We are truly sorry to hear about your disappointment with the quality of the product you received and the frustration you've experienced regarding our return policy. We completely understand how upsetting it is when an item does not meet your expectations, and we apologize for the concern this has caused.
We take feedback regarding product quality and customer satisfaction very seriously. Please reach out to us directly at **support@oaksoho.com** so our team can look into your specific situation and work with you to find a better resolution.
Best Regards,
Oak Soho Support Team
Order not arrived refund refused
2 October 2026
Unprompted review
Reply from Oaksoho
Dear Consumer,
We are truly sorry to hear that your order has not arrived and that you encountered difficulties regarding a refund. We completely understand how frustrating and concerning this situation is, and we sincerely apologize for the inconvenience this has caused you.
We take shipping and customer satisfaction very seriously, and we want to look into what happened with your delivery right away to resolve this for you.
Could you please reach out to us directly at **support@oaksoho.com** with your order number and details? Our team is ready to investigate this further and assist you properly.
Best Regards,
Oak Soho Support Team
Service was ok
Service was ok, the delivery was longer than I expected but it arrived safe and sound, so I whould recommend this service to others
1 October 2026
Unprompted review
Reply from Oaksoho
Dear Terry,
Thank you for taking the time to leave us a review and for recommending our service!
We are glad to hear that your order arrived safe and sound. At the same time, we sincerely apologize for the delay with your delivery taking longer than expected. We completely understand that waiting for an order can be frustrating, and we appreciate your patience and understanding.
If you ever need assistance or have questions about a future order, please don't hesitate to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
I got my items so fast and safety
3 October 2026
Unprompted review
Reply from Oaksoho
Dear Igor,
Thank you so much for taking the time to share your review! We are delighted to hear that your order arrived quickly and safely.
Providing fast delivery and ensuring your items reach you in perfect condition is always our top priority, so we are thrilled that you had a great experience with us.
If you ever need any assistance or have questions in the future, please don't hesitate to contact us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Very bad service and very low quality…
Very bad service and very low quality products.
Struggled to ask for a return or a refund.
Terrible service.
2 October 2026
Unprompted review
Reply from Oaksoho
Dear Antonella,
Thank you for sharing your feedback with us. We are so sorry to hear about your experience and sincerely apologize for the frustration caused by the quality of our products and the difficulty you faced when trying to arrange a return or refund.
We aim to provide a smooth service and quality products, so it is deeply disappointing to hear that we fell short in your case. Please contact us directly at support@oaksoho.com with your order details so our team can assist you right away and work on making things right for you.
Best Regards,
Oak Soho Support Team
Wish I'd read the reviews before…
Wish I'd read the reviews before purchasing. Clearly not a UK based company considering how long postage took. The items I purchased are both very cheaply made. Looks like Temu products. I bought a table runner which is nice but can't imagine it'll cope with a wash! The bird house is nothing like the photos, so small and will never function as a bird house. Really expensive items for very cheaply made products. Extremely disappointed.
1 October 2026
Unprompted review
Reply from Oaksoho
Dear McMummy,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your disappointment with your recent order and that the items you received did not meet your expectations in quality or size.
We understand how frustrating it is to deal with long shipping times, concerns over product quality, and receiving an item like the birdhouse that looks different from what was pictured online. Your feedback regarding the table runner and birdhouse sizing is taken very seriously, and we are reviewing these product listings and quality checks to ensure accuracy for our customers.
Please reach out to us directly at support@oaksoho.com with your order details so we can look into this for you and see how we can assist and make things right.
Best Regards,
Oak Soho Support Team
Avoid! At all costs.
Not a UK company. Don't be fooled with Royal Mail shipping. They ship from abroad with no timescales for delivery. A week on my order hasn't been dispatched and they won't cancel it. No update to offer. Order where you can track with certainty. Ordered 24/09. Still no tracking update on 06/10. Company had plenty of time to cancel order and didn't.
29 September 2026
Unprompted review
Reply from Oaksoho
Dear Toni,
Thank you for reaching out and sharing your feedback. We are so sorry for the frustration and stress caused by the delays with your order, the lack of dispatch updates, and the issues attempting to cancel.
We understand how important clear timescales and tracking information are when making a purchase. We apologize for the disappointment regarding our shipping process and location transparency, as this is certainly not the experience we want for our customers.
Please contact us directly at support@oaksoho.com with your order details so our team can look into your dispatch status immediately and assist you further with your request.
Best Regards,
Oak Soho Support Team
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