I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.
The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more
This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more
Company replied
Company details
Written by the company
Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.
Contact info
United Kingdom
- www.oakley.com
3.5
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These do not fit my sunglasses
These do not fit my sunglasses. I need the plastic snap-in, not the rubber boot.
4 October 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Yes good I like
4 October 2026
Unprompted review
Great company very organized chose…
Great company very organized chose glasses on line and got it with in a week
With no Hastle exact proscription,exact fitting works great .
Ty oakley.
4 October 2026
My experience with Oakley
My experience with Oakley has been outstanding. I’m truly satisfied with my new glasses — the frame feels premium, the lenses are crystal clear, and the overall quality is amazing. I never imagined that simply having my prescription would be enough to get the exact Oakley frame I wanted (my favorite brand) and receive the lenses directly from Oakley’s own lab. The craftsmanship is impeccable, and the whole process exceeded my expectations.
2 October 2026
Quality and speed
Custom glasses were crafted and delivered in less than a week's time. Very happy with delivery and glasses look great.
However they are a little small. I may try to swap them.
3 October 2026
Very effecient
3 October 2026
High quality
Easy ordering, straight forward prescription lens input, faster than anticipated delivery, high quality product.
1 October 2026
I gave them two chances
I gave them two chances, and I regret it. I bought my first $160 pair, and the frames broke while changing lenses. No support offered, even under warranty. Then I bought a second pair. SAME PROBLEM. They only offered that I could buy another pair at a discount. Are you kidding? Total s**t product and horrible customer service.
UPDATE:
They made a response below to cover their image but the bottom line is that I’m making this review after repeatedly asking customer service to replace the frames and they said they won’t.
2 October 2026
Unprompted review
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Everything exactly as stated.
3 October 2026
Well I am trying to find out of these…
Well I am trying to find out of these are fake oakleys, does not have any numbers on the inside of arms near the hinge
3 October 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
Lightweight, sleek , & well ventilated.
Fast ordering process & delivery. I am a snowboard instructor & I love the sleek lightweight design with lots of ventilation. Now I just need to do enough lessons to get some Oakley goggles.🤪
3 October 2026
Quick turnaround and quality work!
3 October 2026
The frame had one arm that was very…
The frame had one arm that was very loose and the lenses were not what i ordered (i ordered prescription transition lenses with mirror finish and i got standard non polarized prescription lenses). Plain rip off.
2 October 2026
One of the orders came damaged.
3 October 2026
Reply from Oakley
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.