O2 Recycle Reviews 

They said I was getting £212 that’s why I gave up my iPhone 13 mini I loved that phone and it was perfect in size it had software issues. However if they had told me on the spot they would send me an email the next day only offering me £112 I would NEVER have let them have my phone. I have an iPhone Air which I hate all phones now are too big?? Ugly I don’t want a thin phone. I want a small one like iPhone 13 mini. That’s why I kept it so long it wasn’t poverty it was size.
Just send me the phone back!

Great service from Amy @02 Lincoln who was very helpful, knowledgeable and approachable. Nothing was too much and appreciated the help when needed.

I've used this way of changing handsets a few times and have to say it's incredibly simple. As it has to be done in-store you get all the guidance and knowledge from terrific staff who are really happy to help. At the most your in and out in 15 minutes with your old handset traded in and a new one in hand.
As far as I know this is the only network provider doing this currently.
Yes it's a little extra per month, it used to be an extra bolt on now it's by way of an extra usage allowance, no problems with that at all.
People say 02 is expensive, maybe slightly more than others but from my point of view it doesn't bother me at all. I currently have 3 handsets on my account and can only say I've never had any problems in any areas with 02.
Highly recommend them.

Our hastings was so helpful and helped me choose the right phone for me as i was disapointed with the flip phones so optted for the galawy ultra and she hot my phone up and running for me too ,i felt i got the ip most treatment and left the srore with confediance with all the team so thany you

3 switch ups I’ve done and yet again another one gone wrong!!!
When they need to be sent to our home there is issue after issue!
My bill should be £50, trying to charge me over £100. Spent 3HOURS on the phone to various people, absolutely appalling! Better yet the exact same thing happened to my husband as well!! SORT IT OUT!! Raised a complaint, didn’t hear when they told me I would. Told me my app will be sorted in 24hrs, a week later till showing over £100 so phoned again!! Another 1.5hrs on hold and waiting to get it sorted, told id get a call back at 6pm last night when my husband was home, and nope didn’t happen. STILL WAITING.

Good got good value for my old device didn’t think would be as much as valued so very please process was quick and simple.

Very friendly, know the phones well

Everything was very simple and helpfull, thanks o2 for the good service

Speedy and very professional approach throughout

Everything was smooth transaction , will be using the switch up service again and again

I was told I would receive a recycle bag within 3 days. I waited 7 days the packaged up the phone ready to post after the weekend. The bag actually arrived on the tenth day as I was about to post it using a printed label.

Sent phone on 25/09/25 and it was delivered on 26/09/25 but it took a week to be notified you had received it. Luckily I didn’t wait for the box and bag to be received in the post as this was only received on 02/10/25 and with only 14 days to return the old phone this would have been cutting it close. Also sent back a 1tb iPhone 16 pro max but every communication say 256gb not 1tb…..

Very pleasant staff, friendly very knowledgeable with products, nice to be kept in contact throughout the service.

Switch up is so good

I have phoned you twice in a row because I’m asking for assistance because of my dyslexia and each time I tried to get through to you I’ve been told to wait and then nobody comes to the phone or nobody finishes what I’ve been asking for. You say you are going to call me back and nobody does. I made a new contract with you for an iPhone 17 and the lady that was dealing with it said I will call you back in seven days to make sure everything’s good and you’ve received your phone and she didn’t. This is not acceptable. You’re saying you doing things and you don’t do them and you cause more problems than is necessary. I don’t know why your assistance aren’t doing their jobs properly. If you say you’re going to do something then do it.

Have been contacted and followed instructions but have still not received payment or been told anything.

Excellent! And quick

Great staff who were very helpful.

Absolutely shocking,I’ve just used switch up for the 1st time had an email saying that o2 has received my old phone back etc & they are still saying on my account I have two devices! So I’m being charged £81.42 a month instead of the £54.00 I’m meant to be charged & none of the three call handlers I’ve spent pointless hours talking to have fixed this! I am now reporting to the financial ombudsman for breaching contract. I do not ever recommend this company do not use them or their shoddy service even D Turpin wore a mask!