I've faced multiple issues since switching to O2. The signal drops frequently, especially in my area, which is frustrating. Moreover, customer support is slow to respond, making it more difficult to r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible horrible company. I have serious medical issues, O2’s service does not work at my property yet they will not let me leave. I am unable to have important and urgent conversations at my own ho... See more
Company replied
Follow on from my last review about 02 complaint. I have now received 4 phone calls from 02. I answer phone call but they do not speak and the last one talked over me as if it was an voicemail and p... See more
Company replied
Worst customer service ever!!! If I could leave no stars I would. A month and a half I have been waiting for you to reconnect a phone number that you allowed hackers to port out and it’s me doi... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.5
Poor
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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very kind and pleasant abdi 6 stars
28 July 2026
Unprompted review
Reply from O2
Hi Lee,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdi was so kind and pleasant during your experience with O2. Providing friendly, welcoming, and helpful service is what we strive for, so it's wonderful to know that Abdi made such a positive impression.
We'll be sure to pass your kind feedback on to Abdi, who will be delighted to hear that you'd rate his service 6 stars!
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3ToepKR
📘 Facebook: https://bit.ly/4g1Bgoc
Thank you for choosing O2.
Gary at O2 in Belfast Corn Market was a…
Gary at O2 in Belfast Corn Market was a breath of fresh air from the usual customer service reps that you have to deal with. Gary was able to change over my old Sim onto a New one which I purchased at the store. He explained and confirmed what needed done without any fuss whilst dealing with queries from his colleagues who to put it politely where not as knowledgeable as he was in dealing with technical issues. He is a credit to the O2 establishment- Well done.
24 July 2026
Unprompted review
Reply from O2
Hi William,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Gary at our Belfast Corn Market store. It's fantastic to know that he was able to help transfer your number onto your new SIM card quickly and efficiently, while clearly explaining the process and ensuring everything was completed without any fuss.
Providing knowledgeable, professional, and customer-focused support is what we strive for, so it's especially rewarding to hear that Gary stood out and made such a positive impression. We'll be sure to pass your kind feedback on to him. We're sure he'll be delighted to hear that you consider him a credit to O2.
Thank you for recognising Gary's expertise and for sharing your experience with us.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fHPQQD
📘 Facebook: https://bit.ly/4h3hLNg
Thank you for choosing O2.
Had a great experience in store trying…
Had a great experience in store trying to swap an E-sim. Was seen to immediately by Biniam and had my request sorted very quickly.
28 July 2026
Unprompted review
Reply from O2
Hi Mehdi,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience in store while sorting out your eSIM. It's fantastic to know that Biniam was able to assist you straight away and get everything resolved quickly and efficiently.
Providing prompt, knowledgeable, and friendly support is what we strive for, so it's wonderful to hear that Biniam made the process straightforward and hassle-free for you.
We'll be sure to pass your kind feedback on to Biniam, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hDkoFy
📘 Facebook: https://bit.ly/4fAepyI
Thank you for choosing O2.
Great Service
Claudia was really great and assisted me witn everything I needed. Great service
27 July 2026
Unprompted review
Reply from O2
Fantastic, really pleased to hear Claudia has been able to help you out.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yJVGJN
Facebook: https://bit.ly/4wvb2Az
Helpfullness and knowledge by sarra and…
Helpfullness and knowledge by sarra and tushi,they were fantastic members of staff,we was very happy whe we left
24 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Sarra and Tushi provided such helpful and knowledgeable service. It's wonderful to know they made such a positive impression and that you were very happy with the support you received.
Thank you again for sharing your experience, and we hope to assist you again in the future. If you need anything else you can contact us on
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xcq7a8
Facebook: https://bit.ly/4pJqDK1
Roaming cap does not include rollover minutes
We recently went to Greece on holiday and although the O2 app said I had 28GB of data left, I used only 13GB of this before I had a message saying my data was almost used. While I understand there is a cap of 25GB while roaming, I did not think I would have to top up as long as I did not exceed 25GB. Apparently it seems that my rollover minutes are not available for use while roaming? A lesson learned and around £20 added to my monthly bill...
24 July 2026
Unprompted review
Reply from O2
Hello Carlos, thank you for getting in contact and taking the time to leave us a review. We're keen to look into this and know more about your roaming experience. Please get in touch using one of the following contact methods, so we can discuss this with you.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yHxzLO
Facebook: https://bit.ly/4hwBFjK
Soun was incredibly helpful
Soun was incredibly helpful, efficient, proactive, and genuinely client-focused. She went above and beyond to help my parents and me complete the essential work required to transfer their contracts. When the situation required solutions beyond her direct responsibilities, she did absolutely everything she could to support us in dealing with O2 Customer Service.
Simply brilliant, kind, and exceptional at what she does. Thank you so much—you truly made our day!
28 July 2026
Unprompted review
Reply from O2
Thank you so much for taking the time to share this wonderful feedback Olga.
We're absolutely delighted to hear about the exceptional support Soun provided to you and your parents. It's fantastic to know that she was helpful and focused on finding the best outcome.
We particularly appreciate your recognition of the way Soun went above and beyond her role to support you when additional challenges arose.
Thank you again for your lovely review, and we wish you and your parents all the very best. If you need anything at all you can reach us at
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fXrZgW
Facebook: https://bit.ly/4yIBnfI
Expensive for no signal. Daylight robbery!
I am very disappointed with signal service in my area. What used to be one of the better ones is now quite definitely the worst. I was in town today, outside on a clear day and still could not get enough signal to open an app.
I finally have made it to the end of my expensive contract and will no longer stay with this company. What with mid contract price increases and poor signal, it is not value for money.
28 July 2026
Unprompted review
Reply from O2
We're very sorry to hear about your experience and can understand your frustration, especially when you're paying for a service that isn't meeting your expectations.
We appreciate how disappointing it must be to struggle with signal. We're sorry to hear that you've seen a decline in service in your area.
We are disappointed to hear you've decided to leave us, we'd still welcome the opportunity to look into the coverage issues you've experienced and gather further feedback.
Please get in touch with us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wlTfLU
Facebook: https://bit.ly/4wsj6Sp
Abdulkarim gave fantastic service…
Abdulkarim gave fantastic service today, very grateful for his help and patience
28 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to leave us a review George.
We're so glad to hear that you're enjoying our services and Abdulkarim was so helpful. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4frvooc
Facebook: https://bit.ly/4ws867z
I don’t advise anyone to use this…
I don’t advise anyone to use this company ever they are such a Con punch of thieves the worst customer service ever the worst network. I didn’t wanna even give them one star they don’t deserve any stars and if you have to use the network,Giffgaff charges £10 a month for exactly the same network and if you want unlimited, it’s only £14 and they use O2 network
This O2 is such a rip off guys don’t even waste your time with them 😞😞😞
28 July 2026
Unprompted review
Reply from O2
Hi Tariq,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been so disappointed with your experience. We understand how frustrating it can be when you feel that the service, network performance, and support you've received have not met your expectations.
We're particularly disappointed to hear that your experience has left you feeling this strongly about O2. We appreciate all feedback, whether positive or negative, as it helps us understand where we need to improve.
If you're experiencing network or coverage issues, support and troubleshooting advice can be found here:
🔗 https://bit.ly/4fHxxe8
If you'd like us to review your concerns further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wE0y1F
📘 Facebook: https://bit.ly/4fHxy1G
I've been trying to upgrade my handset…
I've been trying to upgrade my handset for over a year.I can't even access the 02 website.
When the site didnt recognise my password i requested a new one. Everytime i try to set up a new pw, the page states the link as expired.
If i were to cancel my payments with 02, i bet they would be straight on to my case. They are a nightmare to deal with.
28 July 2026
Unprompted review
Reply from O2
Hi Christopher,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must be to have been trying to upgrade your handset for such a long time, only to encounter problems accessing your online account and resetting your password.
We appreciate how disappointing it is when you're unable to manage your account online, particularly when password reset links appear to expire before you can use them. We're sorry to hear that these issues have prevented you from progressing with your upgrade and left you feeling frustrated.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly so we can review your concerns further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vPncDb
📘 Facebook: https://bit.ly/4vMMaCV
Mark at O2 Meadowhall was excellent
Mark at O2 Meadowhall was excellent. So helpful. Thanks very much, Mark!
28 July 2026
Unprompted review
Reply from O2
Hi Brendan,
Thank you for taking the time to leave a review.
We're delighted to hear that Mark at our Meadowhall store provided such excellent service. It's wonderful to know that he was so helpful and made such a positive impression during your visit.
Providing friendly, knowledgeable, and effective support is what we strive for, so we'll be sure to pass your kind feedback on to Mark. He'll be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hB7zvt
📘 Facebook: https://bit.ly/4h1ZOyA
Thank you for choosing O2.
Reply from O2
Hi Celeste,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun provided such an amazing experience. It's wonderful to know that she was so helpful, friendly, and quick in assisting you.
Providing efficient, knowledgeable, and welcoming service is what we strive for, so we're thrilled that Soun made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wsOoc0
📘 Facebook: https://bit.ly/4vYsrAu
Heena was really helpful as she's…
Heena was really helpful as she's allowed me to use my phone without any worried at all.
28 July 2026
Unprompted review
Reply from O2
Hi Valerie,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena was able to help you and give you peace of mind when using your phone. It's wonderful to know that her support made you feel confident and worry-free.
Providing friendly, knowledgeable, and reassuring service is what we strive for, so we're pleased that Heena was able to make such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4x8oRVn
📘 Facebook: https://bit.ly/4x1rOXG
Thank you for choosing O2.
Reply from O2
Hi Jacki and thanks for taking the time to leave a review. We're delighted to hear Soun provided such amazing service leaving a positive experience. Thanks for choosing O2.
Tough times require tough sales…
Tough times require tough sales tactics. This bunch takes this to a new level apparently.
Having gone elsewhere after more than 20 years custom, i am plagued daily with spam calls from “I am Dan (?) from O2, how are you today?”
O2 awaited my call, and after rattling around their pseudo-human system a jolly nice chap had a look. These are spam calls, and O2 appear helpless. I was given sound advice and will follow it! We live in a time of crime.
28 July 2026
Unprompted review
Reply from O2
Hi, and thanks for your feedback. We're sorry to hear you've been receiving repeated calls and understand how frustrating that can be. We'd appreciate the opportunity to look into this, as you shouldn't be receiving daily calls from us. Investigating will also help us determine whether the calls are genuinely from O2 or potentially spoofed scam calls from third parties claiming to represent us. Unfortunately we're unable to help on this platform, but please get in touch using one of the following methods so we can do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bgMFhm
Facebook: https://bit.ly/4gXnvYN
O2 took £500 from my mother’s account…
O2 took £500 from my mother’s account despite assurance that there was nothing outstanding to pay. The direct debits were no longer authorised. This is immoral. My mother is 86 and recently widowed. They did not contact her to say they were taking this money. Earlier this year they got a debt collector involved despite having given the required notice to end her contracts This is bullying and harassment of a vulnerable elderly person. Disgusting!
27 July 2026
Unprompted review
Reply from O2
Hi Tracey,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and can understand why this situation has caused such concern, particularly given your mother's circumstances.
We appreciate how upsetting it must be to believe that funds were taken unexpectedly after being advised that there was no outstanding balance to pay. We also understand your concerns regarding the previous debt collection activity and the impact this has had on your mother.
We're disappointed to hear that this experience has left you feeling that your concerns have not been handled appropriately, and we appreciate you taking the time to share your feedback.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly so the matter can be reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gVlZ9w
📘 Facebook: https://bit.ly/4pGzITU
Had an issue with network went into…
Had an issue with network went into shop Matt fixed it in 10 minutes outstanding
28 July 2026
Unprompted review
Reply from O2
Copilot said:
Hi Graham,
Thank you for taking the time to leave a review.
We're delighted to hear that Matt was able to fix your network issue in just 10 minutes. We know how frustrating service problems can be, so it's fantastic to hear that Matt was able to quickly identify the issue and get everything sorted for you.
Providing knowledgeable, efficient, and effective support is what we strive for, so we'll be sure to pass your kind feedback on to Matt. He'll be delighted to know that his assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pOU0ec
📘 Facebook: https://bit.ly/4fBV00t
Excellent customer service
Konrad was excellent and sorted out my issue!
28 July 2026
Unprompted review
Reply from O2
Hi Lisa,
Thank you for taking the time to leave a review.
We're delighted to hear that Konrad was able to sort out your issue and provide such excellent service. We know how important it is to get problems resolved quickly and effectively, so it's wonderful to know that Konrad was able to help and make your experience a positive one.
We'll be sure to pass your kind feedback on to Konrad, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vVsIUN
📘 Facebook: https://bit.ly/4fr6DbL
Thank you for choosing O2.
Sent police to my address
Sent police to my address because they thought I'd killed myself.
I did tell them I was not there, which was the truth.
The police forced entry and billed me for the damage to the door, even though I was not there.
I'm raising a case to take O2 to court over the stress, mental health impact and property damage they have initiated.
They also say that 'the specialist team' will be in touch.
Never happens though.
They are happy and proud to agitate mental health issues and make them worse for you.
26 June 2026
Unprompted review
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