I needed another line added and wanted an affordable option for my son. Dean was welcomed us and sorted everything out that I asked. He helped to set up the line, apply discounts, check my accounts we... See more
Company replied
Location
Switch locationUnits 1.02-1.03, The O2, Millennium Way, SE10 0DX London, England, GB
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See what reviewers are saying
O2 have become a terrible network provider since they joint with Virgin Media. Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if t... See more
Company replied
Absolutly the worse provider you can ever have , RUDE STAFF, RUDE DEPARTMENT . what do you mean you cannot help me ? Im a paying customer .
Company replied
we came today to see Ariana grande (24th August) in suite 314 and we were looked after by Tracy who was extremely friendly and so nice. She was looking after everyone and making sure everything was in... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 1.02-1.03, The O2, Millennium Way, SE10 0DX, London, England, United Kingdom
- 020 8269 0202
4.5
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from Shaedul
Excellent service from Shaedul. Helprd transfer data. No problems. A great guy !!!
15 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dean helped me get my sim working after…
Dean helped me get my sim working after a frustrating evening after purchase at coop. Data wasn't working but calls worked. He troubleshot and fixed the issue. Excellent customer service!
13 June 2026
Unprompted review
Reply from O2 - London The O2
Hello Daniel,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4enWlY5
Facebook: https://bit.ly/3SGsqD6
My SIM card randomly stopped working…
My SIM card randomly stopped working and it was so frustrating trying to figure out the problem. Luckily Dean was beyond patient and helpful. I was prepared to spend the most of the morning in store, but Dean was very efficient and had my problem fixed in approximately 15 minutes.
10 June 2026
Unprompted review
Good customer service
Efficient and knowledgeable customer service operator.
10 June 2026
Unprompted review
Reply from O2 - London The O2
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44gtwbb
Facebook: https://bit.ly/4uHcC0v
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