Really wasnt worth the money. We expected a guide that would interact with children, but all they could remember were the guide telling us the difference of the stone color. They couldnt be more bored... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We highly recommend this very informative vatican tour. Our guide, Amy, was delightful & very knowledgeable. She kept us going at a good pace, not too fast or slow. Had many interesting often funny ti... See more
Company replied
We toured the Roman ruins and Colosseum with our guide, Cecilia. She was fantastic - great communicator, gave us lots of interesting facts and stories, was able to field every question thrown at her... See more
Company replied
Tour guide for the Roman Forum and Colesseum was super knowledgeable and very patient with our group. Made sure we were in the shade when possible and pointed out water fountains to fill our water bo... See more
Company replied
Company details
Written by the company
At Numa Tours, we are a locally based company passionate about offering you authentic experiences across this beautiful country. As experts in Italy, we provide the best tours at the best prices, with no intermediaries. Enjoy our 24/7 support to help you explore Italy’s most iconic sights. Join us and discover the magic of Italy like never before!
Contact info
Via Sommacampagna 9, 00155, Roma, Italy
- +39 3429911650
- info@numatours.com
- www.numatours.com
4.1
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NumaTours
Thank you so much! We’re glad you enjoyed the tour and really appreciate the recommendation. Hope to see you again soon!
Valeria
Tiberius did an amazing job explaining…
Tiberius did an amazing job explaining all of the history and answering any questions the group had!!
21 April 2025
Reply from NumaTours
Thank you so much for your kind words! We're thrilled to hear that Tiberius made the history come alive and took great care in answering everyone’s questions. We'll be sure to pass your compliments along to him. Hope to have you on another tour soon!
Valeria
Tiberius was a fantastic tour guide for…
Tiberius was a fantastic tour guide for our Roman Forum, Palatine Hill, Colosseum tour. He was extremely knowledgeable and passionate about sharing his knowledge of these sites with our group. My wife and I would highly recommend him in the future.
21 April 2025
Reply from NumaTours
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you enjoyed the tour and that Tiberius made such a strong impression. He truly is a fantastic guide—deeply knowledgeable, passionate, and always eager to bring the history of ancient Rome to life for our guests. We’ll be sure to pass along your compliments to him!
Valeria
Totally worth it!
We could not attend our visit at the scheduled time and it was possible to change it.
The square of Pantheon is always crowded and there are big queues to enter Pantheon. We indeed skipped the line and we were able to get inside quickly. The audioguide was very explanatory and detailed. Make sure to bring your own headsets and to start playing the audio before entering the Pantheon.
The Pantheon is magnificent!
It totally worth it!
14 April 2025
Fantastic Experience!
Our tour guide, Tiberius, not only had the perfect name for a tour of the Colosseum and area, but he was also incredibly knowledgeable and passionate about the history of Rome. Thanks for giving my kids and I an experience we will never forget!
20 April 2025
Lots of historical detail and perfectly paced
Lots of historical detail and information by our tour guide made it come to life. Getting the special access brought us close to all the monuments and allowed for amazing picture captures. There were massive crowds due to Easter, so avoiding the lineups was great.
If you have kids, just be aware that you'll do about 8000-9000 steps on the tour, so probably not recommended if your kids are very young. For us, 3 hours of immersion in the history of these incredible monuments was perfect.
The tour guide paced the session very well and was very clear and articulate. She also provided some stops that allowed us to get short rests and the opportunity for pics.
I would highly recommend it for anyone that has interest in history.
19 April 2025
Reply from NumaTours
Thank you so much for your thoughtful review! We're thrilled to hear that you enjoyed the historical insights and pacing of the tour, especially during such a busy time like Easter.
We also really appreciate your note about younger kids and walking distance. We'd like to take this opportunity to mention that on Numatours.com , we offer a special Colosseum and Roman Forum tour designed specifically for children. It includes fun treasure-hunt-style games and activities to keep younger visitors engaged while exploring the wonders of ancient Rome—perfect for families looking for a more kid-friendly experience.
Thanks again for your recommendation, and we hope to welcome you back in the future!
Valeria
Enjoyable experience
We enjoyed the tour. It had lots of information. We would have liked more of the tour to be at the colosseum rather than the forum and senate buildings. We spent almost 2 hours at the forum and maybe 45 minutes at the colesseun. Our guide was good
11 April 2025
Reply from NumaTours
Dear Jennifer,
Thank you so much for taking the time to share your feedback – we’re truly glad to hear that you enjoyed the experience and appreciated the wealth of information provided by our guide.
We understand your preference for spending more time at the Colosseum. However, the duration spent inside each area is carefully planned to ensure that our guests receive a complete and well-rounded visit. The Roman Forum and Palatine Hill are vast and rich in historical significance, and a large portion of the tour is dedicated to covering the extensive sites and stories found within this archaeological park.
To allow the guide to cover all the key areas and share the depth of information that makes this tour special, while also staying within the scheduled three-hour timeframe, the itinerary is designed with this balance in mind.
That said, we always appreciate feedback like yours, as it helps us to continue improving our experiences. We're happy to know you enjoyed the guide and the overall tour, and we hope to welcome you again in the future!
Warm regards,
Valeria
Numa Tours
Would rate less than zero if I could
Would rate less than zero if I could.
Had Colosseum tour booked for April 11th. Had emails confirming reservation, including the day before, and credit card was charged. Arrived early to meeting point and looked for "Numa tours" sign as instructed; there were 4 others looking for the sign. At about the time the tour was scheduled to start, one of the others waiting approached the EnRoma group gathered and found that our names were on that list; no Numa Tour sign.
We start the tour at The Roman Forum. After going through security, the tour leader advised that there was an issue with the tickets and 3 of us did not have tickets for that day; the tickets were for
April 15th so we could not continue with the tour and we were advised that we would have to leave. The person who had made the inquiry to the EnRoma group and found that is the group we should have been looking for made a call and was told there was nothing that could be done; no tour option for that day was offered.
I received an email shortly after from En Roma that they were sorry of the inconvenience and due to a technical error, names were unfortunately not included on the final list.... This is not true as our names were on the list but the tickets were for the wrong date.
I was advised that I would be given a full refund but it has been more than a week and no refund yet.
Also, sent email to provide review.
10 April 2025
Reply from NumaTours
Dear Cheryl,
First of all, please accept our sincerest apologies for the unfortunate experience you had during your recent attempt to join the Colosseum tour.
We completely understand your frustration, and we are truly sorry for the inconvenience caused. Unfortunately, due to a technical error during the ticket purchasing process, the tickets issued for your reservation were for an incorrect date. As Colosseum tickets are strictly nominative and tied to a specific day and time, this meant that, regrettably, there was no way we could proceed with the visit or offer a same-day solution on-site.
Regarding the confusion at the meeting point, we want to clarify that our company is currently going through a transitional phase. Some bookings are listed under "Numa Tours," while others are managed through "EnRoma." This dual reference has unfortunately led to some confusion for guests. We are actively working to streamline communication and signage so that future customers will have a clear understanding of who to look for and where.
We would also like to highlight that the assistance number provided in your confirmation is available 24/7 and can be contacted at any time for support, including during moments like the one you experienced.
As for the refund, since the booking was made through an external platform, we are not able to process the reimbursement directly. If you have not yet received the refund, please contact us at info@numatours.com so we can follow up with the main platform and request that they expedite the process on your behalf.
Once again, we truly regret the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Valeria
Not recommended
Not recommended, very expensive, we had to make our own way to Florence from Rome and then our guide was uninterested and was not a good communicator causing a lot of confusion and miscommunication, she possessed no knowledge at all and consumed 2 meals herself while we had to wait to return to Florence as there was no provisions made for the group to eat or use the facilities, she constantly threatened us not to be late and palmed us off to other guides and then had the audacity to ask for the group to tip enough that she could enjoy a pizza
In Florence once again we were left to free time
Very disappointed that we were originally informed we would be back in Rome for 19.30 hrs but again that was miscommunicated and we weren’t arriving back until 9 pm, we ended up purchasing another train ticket out of pocket to return earlier
This tour operator should choose another vocation as she is unsuited for this one
13 April 2025
Reply from NumaTours
Dear customer,
We are very sorry to hear about your disappointing experience and we sincerely apologize for the inconvenience you encountered during your tour. This is certainly not the standard of service we aim to provide, and your feedback is taken very seriously.
We regret that there was a lack of clear communication regarding transportation and the return time to Rome. We understand how frustrating this must have been, and we will thoroughly review the details of your booking and itinerary to understand what went wrong.
Regarding the guide, we are truly sorry that you felt she was unprofessional and unengaged. All our guides are expected to be knowledgeable, courteous, and attentive to our guests’ needs. We will be investigating this situation further and taking the necessary steps to ensure it does not happen again.
Please note that meals were not included in the itinerary, but we understand that proper time management and guidance during free time are essential, and we will work to improve this aspect.
Your feedback helps us improve, and we are already reviewing our procedures and team performance based on your comments. If you're open to discussing this further, please contact us directly at info@numatours.com, so we can look into a possible resolution and ensure your concerns are fully addressed.
Thank you for taking the time to share your experience.
Best regards,
Numa Tours
The tour was good … but
The tour was good …. However the meeting point could be handled better . There was minimal signage and it felt like we were running around the piazza to find the guide. You need better signage
8 April 2025
Reply from NumaTours
Thank you for your feedback! We're glad you enjoyed the tour and appreciate your suggestion about improving signage. We'll work on making the meeting point clearer for future guests.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.